All our fault, of course
I was working at WM, and I get paged to helped do a carry-out. I go to the front and stock man and I help a woman with a pool table. She had a small sedan and had kids( in car/booster sets in the back seat. The fun begins then:
CW: Co-worker
Me:
DSC: Drunk SC
M: manager
DSC: (slurring, all of what she says is slurred actually) Do you think it'll fit in my trunk?
CW: We can try. (We do no dice.)
DSC: Jesus, why didn't you tell me it wouldn't fit.
CW: I'm sorry but we..
DSC: Gah, this is bad customer service! Make it fit!
(we try again)
CW: I'm sorry it doesn't seem to fit.
DSC: God! I need a drink! (takes a drink from a bottle of Malibu rum.)
CW and me
DSC: You want some.
Me: No I'm on the clock.
CW: I'm underage.
DSC: F-ck. You try an' be nice.(drinks again) Make it fit!
Me: Maybe if we unpacked it..
CW: That might work.
DSC: Put it in the back seat.(she had kids back there, remember)(to kids) Move!!
CW and I try but it doesn't fit.
CSC: You f-ckig f-gs.
Me: Sorry ma'am it doesn't fit
DSC: Thats because you don't wanna help you lazy f-gs. Gah go away! I'l make it fit.
(CW and I walk away)
DSC: Hey where ya goin'?
CW: You told us to leave.
DSC: I didn' mean it!! Do yer jobs! Or do I have ta run ya down.
Me: Did you just threaten us?
DSC: F-ck yeah!
Me: Sorry we can't help you.
DSC: Get me manager.( snaps fingers) I'll make you pay.
M: Hi. How can I help you?
DSC: Yer lousy, lazy f-gs. won't help me because I tol 'em I'd run 'em down. I was only kidding!
M: I'm sorry, but my associates do not have to serve someone who threatens them, or uses abusive language.
DSC: You'all a bunch of crybabies . ( Re: the pool table) There must be somewhere you can shove it!
M: I'm sorry but, my workers are not required to be threatened.
DSC: It's they job!!
M: Ma'am are you intoxicated?
DSC: Yeah. You want some.
M: No.
DSC: You all is rude!!
M: ( to CW and me) Guy, go on in.
DSC: I'll call my brother!! He has truck. You fit it in there.(she pulls of and almost plows into us.)
The manager got the license plate # and called our local police. I guess they picked her up because near the end of my shift SSC's mom came in and said that the entire incident was our fault, and that she would sue us for court costs, and write to corporate and get me and CW fired. and said her family would never shop here again.
I don't know what it is with people sometimes. Maybe we should have stopped serving her as soon as she stated drinking. Maybe that was our fault. i don't know.
I was working at WM, and I get paged to helped do a carry-out. I go to the front and stock man and I help a woman with a pool table. She had a small sedan and had kids( in car/booster sets in the back seat. The fun begins then:
CW: Co-worker
Me:

DSC: Drunk SC
M: manager
DSC: (slurring, all of what she says is slurred actually) Do you think it'll fit in my trunk?
CW: We can try. (We do no dice.)
DSC: Jesus, why didn't you tell me it wouldn't fit.
CW: I'm sorry but we..
DSC: Gah, this is bad customer service! Make it fit!
(we try again)
CW: I'm sorry it doesn't seem to fit.
DSC: God! I need a drink! (takes a drink from a bottle of Malibu rum.)
CW and me

DSC: You want some.
Me: No I'm on the clock.
CW: I'm underage.
DSC: F-ck. You try an' be nice.(drinks again) Make it fit!
Me: Maybe if we unpacked it..
CW: That might work.
DSC: Put it in the back seat.(she had kids back there, remember)(to kids) Move!!
CW and I try but it doesn't fit.
CSC: You f-ckig f-gs.
Me: Sorry ma'am it doesn't fit
DSC: Thats because you don't wanna help you lazy f-gs. Gah go away! I'l make it fit.
(CW and I walk away)
DSC: Hey where ya goin'?
CW: You told us to leave.
DSC: I didn' mean it!! Do yer jobs! Or do I have ta run ya down.
Me: Did you just threaten us?
DSC: F-ck yeah!
Me: Sorry we can't help you.
DSC: Get me manager.( snaps fingers) I'll make you pay.
M: Hi. How can I help you?
DSC: Yer lousy, lazy f-gs. won't help me because I tol 'em I'd run 'em down. I was only kidding!
M: I'm sorry, but my associates do not have to serve someone who threatens them, or uses abusive language.
DSC: You'all a bunch of crybabies . ( Re: the pool table) There must be somewhere you can shove it!
M: I'm sorry but, my workers are not required to be threatened.
DSC: It's they job!!
M: Ma'am are you intoxicated?
DSC: Yeah. You want some.
M: No.
DSC: You all is rude!!
M: ( to CW and me) Guy, go on in.
DSC: I'll call my brother!! He has truck. You fit it in there.(she pulls of and almost plows into us.)
The manager got the license plate # and called our local police. I guess they picked her up because near the end of my shift SSC's mom came in and said that the entire incident was our fault, and that she would sue us for court costs, and write to corporate and get me and CW fired. and said her family would never shop here again.
I don't know what it is with people sometimes. Maybe we should have stopped serving her as soon as she stated drinking. Maybe that was our fault. i don't know.
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