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If only it had been that tame. ~.~
About a half an hour before I left work today I got a call. It was going well. The customer told me right off the bat that she didn't have her Patriotic Bank card on her and asked if I could look up her account by her SSN. I said of course and got her account brought up in seconds. I verify her information and went to tell her how many Patriotic Points she has when I get this:
Ms. Bitch - if only her name was really this. it would save us poor call center agents the trouble of being blind sided by her.
Me - yours truly
Me: I do want to quickly congratulate you Ms. Bitch on having ---
Ms. Bitch (screaming): Look her you fucking bitch! All you've done is bark orders at me since you answered! *takes a breath* Now listen here you little bitch, you're going to tell me what I can get with my Patriotic Points right now!
Me: Actually ma'am, I'm going to disconnect the call because of your vulgar language.
Ms. Bitch: Oh you little fucking cunt. You don't know who you're messing with.
Me: Wow, you're such a sweetheart, ma'am.
Ms. Bitch: Oh don't you get an attitude with me you little --- *disconnected call*
For about thirty seconds I was all wtf then I just started laughing and warned my co-workers especially after reading the notes in the account. Another agent had already gotten yelled at by her and hung up on her as well. And yes, she yelled "fucking bitch", "little bitch", and "little fucking cunt" extra loud to get her point across.
When I got off the clock I talked to the sup on duty to warn him about our sweetheart of a customer in case she called back to make a complaint against me.
About a half an hour before I left work today I got a call. It was going well. The customer told me right off the bat that she didn't have her Patriotic Bank card on her and asked if I could look up her account by her SSN. I said of course and got her account brought up in seconds. I verify her information and went to tell her how many Patriotic Points she has when I get this:
Ms. Bitch - if only her name was really this. it would save us poor call center agents the trouble of being blind sided by her.
Me - yours truly
Me: I do want to quickly congratulate you Ms. Bitch on having ---
Ms. Bitch (screaming): Look her you fucking bitch! All you've done is bark orders at me since you answered! *takes a breath* Now listen here you little bitch, you're going to tell me what I can get with my Patriotic Points right now!
Me: Actually ma'am, I'm going to disconnect the call because of your vulgar language.
Ms. Bitch: Oh you little fucking cunt. You don't know who you're messing with.
Me: Wow, you're such a sweetheart, ma'am.
Ms. Bitch: Oh don't you get an attitude with me you little --- *disconnected call*
For about thirty seconds I was all wtf then I just started laughing and warned my co-workers especially after reading the notes in the account. Another agent had already gotten yelled at by her and hung up on her as well. And yes, she yelled "fucking bitch", "little bitch", and "little fucking cunt" extra loud to get her point across.
When I got off the clock I talked to the sup on duty to warn him about our sweetheart of a customer in case she called back to make a complaint against me.
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