NONE SHALL PASS!!!

[Lace Neil Singer]

... What?
NONE SHALL PASS!

Well, it didn't go like that, exactly; but still, that was the essence of this SC encounter. I was outside at closing time, locking up the pumps when a car drove in thru the back entrance. This woman looked out of the car window and said, "Thought you closed at ten."

I replied, "It is ten."

"Not by my watch." (Customer Standard Time strikes again!)

I replied, "Sorry, but the clock in the shop says ten and that's the one we go by."

"But we came up here specially!"

"Sorry, you'll have to come back tomorrow when we're open."

Cue bad tempered squeal of tires as SC made a quick exit.

Honestly, just what is wrong with people? I'm sure she had a petrol voucher that she wanted to use, but there is no way I'm going to let someone in after we're closed.

[Grape The Cat]

God I hate Customer Standard time. When i was at WM people would come up as late as 10:30(we closed at 10) and demand to be let in because it was 10:00 according to their watch.

[Teskeria]

"Not by my watch." (Customer Standard Time strikes again!)

I'm sorry to hear that. I hope you can afford to buy a working watch soon!

[chainedbarista]

or a new battery for it. sheesh; a half hour after closing??

[MoonCat]

Oh, god, I hate that! I can remember when we had a noon deadline and I had this conversation with a caller:

Me: I'm sorry, it's too late for tomorrow. The deadline was at 12:00 noon.
Customer (in a voice positively ringing with shock): Well, what time is it?

Seriously? You had no idea it was AFTER 3:00 IN THE AFTERNOON? You really thought it was still somewhere around noon?

A woman I worked with had a good answer for people who used to complain that it was "only a few minutes past" the deadline. "Well, sir, when you're catching a plane, a few minutes makes all the difference, doesn't it? Same thing here."

[Lace Neil Singer]

Lol. XD

What always gets me is that these people have had all day to come to the petrol station. If it was that important that they get here, they should have bloody well come earlier.

[ravevolution]

Lol. XD

What always gets me is that these people have had all day to come to the petrol station. If it was that important that they get here, they should have bloody well come earlier.

Thats my thought, I've had people knock on my front door fifteen mins after closing asking if we are closed and had time to do something like an oil change and the hours of operation sign right in front of them.

Just don't understand some people and their priorities.

[Skeksin]

I'm sorry but we set our clocks by the governments official listing for the time for our time zone.

[Teefies2]

Customer Standard Time ughhhh.

I live in one of the few states that still has blue laws (you can only buy alcohol between X & Y times on Z days). I worked at WM, and the law was, no alcohol before noon on Sundays. I cannot tell you the number of times I would get the customer with alcohol in my line at like 11 am and then get mad that I couldn't ring it up. And then there's the ones who would ONLY be buying alcohol ... "it's 12 by MY watch". My response? "Well it probably is, but it's WM's clock that counts, because the register won't allow the sale until it's 12 by WM time" ... see? (attempts to ring it through ... register beeps, alarms & CSM is called ...) "Even if I wanted to, the register won't let me, so let's just wait the 15 seconds (or whatever) and I'll have you on your way"

errrrrrrrrrrrrrrrgggggggggggggggggg

[Lace Neil Singer]

Also, with closing time at a petrol station, there is no way I'm going to let someone drive in and fill up. That would mean I'd be stuck there for at least thirty minutes after I'm meant to have gone home; no bloody way. -.-

It amuses me when someone says, "But I'll only be five minutes!" Um, no you won't. You have to drive up to a pump, get out of the car, put the nozzle in your car, fill with fuel, put it back, come in and pay. There is no way in hell you're going to do all that in five minutes. Not to mention the fact that letting a customer in would delay all the closing stuff we have to do before we go.

[hatori]

Cue bad tempered squeal of tires as SC made a quick exit.

This is what I immediately thought of:

"Oh, oh, I see! Running away, eh? You yellow bastards! Come back here and take what's coming to you! I'll bite your legs off!"

[Jay 2K Winger]

When I work at FDLP at the wholesale club in the evenings, I always get at least one person who will ask what time our gas station closes. I always tell them "The pumps shut off at ten o'clock." And if it's anywhere past 9:50pm, I suggest, "You won't make it in time."

Only had one person get upset that our gas station isn't 24hrs, and I just told him, "Look, if you have a problem with it, please contact our corporate office." And he walked away, still angry, but he wasn't my problem anymore, so I won.

[Lace Neil Singer]

Had an SC force his way into the shop (the door was faulty at the time and I was struggling to close it) at 6pm on a Sunday in order to bitch about exactly that. I told him that we were not going to serve him at this time cuz Sunday Trading Laws stated that we could not trade after 6pm. He bitched about that and demanded the number of Head Office; I told him that we don't have it and he'll have to call the store tomorrow and get it. He eventually buggered off, still bitching about the unfairness of us closing on time.

[Android Kaeli]

At Random Craft Store, managers have told us if one of us standing at the door five minutes to closing we have to tell people, in the nicest way possible, to GTFA [ Go the Frick Away ]. It's for security reasons, we won't even allow for "It's only one thing!" or people with kids. Sorry, I'm not even risking for a baby.

The last person that I told that I couldn't let them in, she got all bitchy even when I said, "Management says no, I'm not risking MY security to let you in for a dollar item." Nothing ever came out of it, possibly because she thought about it later.

[lineswine]

This is what I immediately thought of:

"Oh, oh, I see! Running away, eh? You yellow bastards! Come back here and take what's coming to you! I'll bite your legs off!"

Full marks for the MP&THG quote.