Dumb B*tch of the Day

[Mnemjian]

HE!

(So, this could theoretically be more of a coworker suck, but this lady was just being a jerk about it too. Ugh.)

SC: Where's the other guy?
Me: (hello to you, too ) Sorry, which other guy? There are three "other guys" who work here.
SC: *eyeroll* Uhh, the <description> one.
Me: Oh, he's not here today, but can I help you?
SC: Well, HE always lets me trade books in.
Me: Yes, we do buy and trade books.
SC: HE lets me just take one off the shelf and put this one back.
Me: Well unfortunately that's not how our trade policy works. We give you 50% of the value of the book in trade credit. So for this book it would be.. $X in trade credit.
SC: But HE lets me just trade the books. (side note: way to rat him out for doing you a favor, dumbass)
Me: Sorry but that's not how our policy works. It's 50% in trade credit of what we sell it for.
SC: I understand! HE just doesn't give me a BIG problem like you are!
Me: Yes. Well. I'm not allowed to give 100% in trade credit. I can give you $X in credit for this.
SC: It would be $Y then ($Y being about 66% of the price; I don't know why she thought this)
Me: Actually, uh, half of $Z is $X. Not.... not $Y.
SC: I...when I come in, HE lets me trade books!!
Me: Okaaay. Maybe you should just come back when he's here then.
SC: I'm just going to trade the books like I'M ALLOWED to.
Me: Well that would be stealing, so I don't recommend it.

SC just walks off, so I start watching her on the camera. I wasn't going to call the cops if she tried to take a new book for her old book, but I did want to see if she did it so that I could tell her to never EVER come back. Luckily, she didn't take any books and left. As she walked by the desk, I got a nice "BITCH" for my trouble. My CW is going to get an earful from me: specifically, when you do people favors, can you please make sure that they know they are having a favor done for them? Also, can you make sure that they aren't raging hosebeasts? Thank you.


Geographically Challenged

(In all serious, I don't mind people who call and ask for directions to the store. It's fine if you don't have a computer or you don't like online maps or whatever the problem is. However, if it's not too much to ask, can you please LISTEN when I am giving you the directions so I don't just waste my time and sanity )

Me: Thank you for calling <blah blah blah>.
SC: Yeah how do I get there?
Me: Well... we are at <street address> between <streets> in <area>.
SC: OkAAAAY... but how do I GET there though.
Me: Errr... .... that depends where you are.
SC: Do I take the <freeway A> South?
Me: (wtf??)....Are you north of us?
SC: Yeah!
Me: Then yeah, you can take the <directions etc etc>
SC: Yeah yeah.... okay got it. So you're downtown?
Me: Oh, no actually we are in <area>.
SC: These directions take me downtown!
Me: No, they shouldn't, you see, <trying to explain directions>
SC: Oh, you said the <freeway A> South???
Me: Yeah--
SC: No, you said <freeway B> but whatever. So I take <freeway B>...
Me: No, <freeway A>. Take <freeway A> South---
SC: WHY can't you just tell me how to get there from my house?!
Me: Sorry ma'am, I think I am trying to but I'm not even sure where you are coming from exactly.
SC: SIGH! I am at 1234 StreetI'veNeverHeardOf.
Me: Alright... well that's a little too specific. How about what area of town you are in.
SC: DUMB BITCH *click*

Maybe I was a little snotty toward the end. But geez

Really though... a week where I don't get called a bitch for doing my job is a week I am looking forward to.

[ravevolution]

HE!

SC: But HE lets me just trade the books. (side note: way to rat him out for doing you a favor, dumbass)

Really! What a way to screw up a 'hook-up' DEE DEE DEE!!!

I get SC's like that alot the 'Well so and so said, or someone I talked to on the phone said it would be liek this/that'

Never works out in their favor

[Enjis]

With the first customer.....after her insistance that the 'other guy' lets her trade in books on par, I'd probably say something like "Well ma'am, I'll be sure to tell the owner (or manager) that 'other guy' is breaking store policy. I'm sure he'll get in trouble for this. Thank you for bring it to our attention."
Sadly, I don't know if the hosebeast would feel bad about it or not...!

[houdini]

HE!

SC: WHY can't you just tell me how to get there from my house?!
Me: Sorry ma'am, I think I am trying to but I'm not even sure where you are coming from exactly.

Honestly, what good are you employees if you're not pyschic? I'm quite suprised she didn't pull a "I'm your best customer, why don't you know where I live?!" rant.

[RecoveringKinkoid]

Story 1: This is why you never "do favors" for stupid customers. You only do them for people smart enough and savy enough to make sure the transaction goes smoothly and continues to do so.

Or so I've heard. Ahem.

Story 2: I used to always have to talk people into Kinko's. They were all quite grateful and polite. Which is good, because if any of them weren't, no telling where they might have ended up.

I know this town like the back of my hand. I also...you know...get my left and right confused a lot.

[MoonCat]

On the first one, I probably would have called the cops if she tried to switch out a new book for her used one. But I'm like that.

Second one: I hate calls like that. I take the bus to work so I'm useless in giving directions (I navigate by landmarks...for most places I know, I can tell you what stores, etc., are nearby, better than I can what street they're on! ) From what I can tell, most customers who call for directions can't follow them anyway.

[eltf177]

Here's hoping when your co-worker hears this story their answer is, "they're lying! I've never done that!" If not, then maybe the boss might like to hear just how 'helpful' your co-worker is to his friends...

[csquared]

Let is know what happens to CW over this. It could be that SC was simply lying about it. We know how SCs like to say "The other person I talked to said it was OK."

I find that people who call for directions usually do so because they incapable of reading a map (paper, on-line or otherwise) and by extension, incapable of following directions.

[XCashier]

Story 1: This is why you never "do favors" for stupid customers.

Yes! You give someone an inch, they'll demand a mile. You bend one rule, they'll expect you to let them break all the rules. I've had far too many customers like that, and no authority to tell them to get lost.

[taxguykarl]

Let is know what happens to CW over this. It could be that SC was simply lying about it. We know how SCs like to say "The other person I talked to said it was OK."

Ah yes, the old name-dropping SC scam.

A lot of my threads in this area emerged over: "[Insert name here] guaranteed that my overnight refund loan would be approved" First of all, all the vetrans know that no one can guarantee a loan approval--iow BS!!! Especially when you consider that those who are most likely to put in for a tax refund loan would have a credit rating that would make a payday loan arranger roll their eyes. Moreover the few banks that still offer these are tightening up the requirements--in the last couple of years I've seen people declined who had been approved consistently over the previous five years. Sorry about the thread jacking.

[wagegoth]

How much you want to be the coworker that lets the lady trade in books for free all the time did it once, when she came back after realizing she had bought the wrong book, and he just let her exchange it for what she wanted.

That would be my guess. Otherwise, it's not a book store, it's a library.