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Major PITA last night. Our credit/debit card authorisation system was on the fritz right across the country. Every card would take a couple of minutes to process, and even then you only had a 50/50 chance of it authorising. To make it worse most of our trade on a Friday night is either recently arrived tourists filling up their holiday cottage for the weekend, or folks going out for a drink and needing cigs and cashback. Happy happy joy joy.
Then 15 min before close we had this gem of a customer. He staggers in drunk as a lord, the guy could barely stand. He wanted some bottles of glayvar whiskey liqueur. The lad behind the tills did his job right and refused the sale. Mr Staggers takes offense at this and threatens to "jump over that till and knock your block off."
So I get called down. I explain, calmly and politely, that he is drunk and we can't serve him. He puts on this horrendous fake-posh accent (I know it's fake, he's a year or two older than me, and we went to school together. The blokes as rough as a badgers arse)
MS: Mr Staggers
Me: >;•)
MS "Hello son." (Remember 2 years older) "All I want to do is buy some of that Glayvar there."
Me "I'm really sorry, but we can't serve you. You've obviously had quite a bit already. We're just not allowed to sell you more."
MS "I beg your pardon"
Me "Sorry, we can't serve you. It's not our decision it's the law."
MS "Well in that case I think you better call the police."
Me "Ok."
And I picked up the phone and called the police. A brief WTF look on his face, then when he realised I was talking to the local station he staggered out the door and glared at us through the glass for a few minutes.
Customer Service - Giving the customer exactly what they asked for.
Customer
Then 15 min before close we had this gem of a customer. He staggers in drunk as a lord, the guy could barely stand. He wanted some bottles of glayvar whiskey liqueur. The lad behind the tills did his job right and refused the sale. Mr Staggers takes offense at this and threatens to "jump over that till and knock your block off."
So I get called down. I explain, calmly and politely, that he is drunk and we can't serve him. He puts on this horrendous fake-posh accent (I know it's fake, he's a year or two older than me, and we went to school together. The blokes as rough as a badgers arse)
MS: Mr Staggers
Me: >;•)
MS "Hello son." (Remember 2 years older) "All I want to do is buy some of that Glayvar there."
Me "I'm really sorry, but we can't serve you. You've obviously had quite a bit already. We're just not allowed to sell you more."
MS "I beg your pardon"
Me "Sorry, we can't serve you. It's not our decision it's the law."
MS "Well in that case I think you better call the police."
Me "Ok."
And I picked up the phone and called the police. A brief WTF look on his face, then when he realised I was talking to the local station he staggered out the door and glared at us through the glass for a few minutes.
Customer Service - Giving the customer exactly what they asked for.
Customer
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