What you think all this meat and cheese is free??

[CrazedClerkthe2nd]

Had a guy the other day order a sandwich and request double meat and TRIPLE cheese. We don't usually do triple cheese but I figured I could charge him twice for extra cheese and that's that.

So I make up his sandwich and get to ringing him up when...

SC: Why is it so much? The board up there says $x.xx
CC: Yes sir, but that's for the regular sandwich, you got extra meat and cheese and so you're being charged more.
SC: That's not fair!
CC: The menu board shows the charges for extra ingredients sir.
SC: That says the sandwich I ordered is $x.xx, that is what I expect to pay NO MATTER what I decide to load on to it. Isn't that the whole deal here, that I can build my sandwich however I want???
CC: Well yes you can, but some additions do cost extra, do you not understand it costs us more to add more meat and and cheese?
SC: That is NOT my problem!
CC: Well there's nothing I can do, you can either pay for the extra meet and cheese or you don't get your sandwich.
SC: Get me a manager, now.

My manager shows up, has a similar discussion with SC, who breaks out with "the customer is always right." Eventually M says to him "Either you pay for this sandwich or it goes in the garbage". SC said the manager "would NOT waste a perfectly good sandwich like that" but that he would not pay anything except the cost of a standard sandwich. M then tossed his sandwich in the garbage.

You should've seen the look on the guy's face, it was priceless. He stormed out.

[zombiequeen]

It wasn't the sandwich that was wasted, it was the lump of flesh expecting to get it for almost free.

[EvilEmpryss]

Oh, I wish I could have seen the look on the SC's face when the manager threw that sandwich away. Sweet.

[sylvier]

I love it - good for your manger for not putting up with "the customer is always right" crap.

[Sammy7s7]

I had a SC like that. She order a polish sausage with chili and cheese. When I I put it on her tray she said she ordered an all beef dog. I know what she ordered and asked her if she wanted that. She just started at the mouth so I picked up her sausage with one had at each end, said "OK", took a step back, and pulled my hands away letting it drop straight down into the trash can below. She said "You didn't have to do that I would have have paid half price of that." I told her we didn't do that and she ordered the exact same thing and paid full price.

[PepperElf]

yeah i like how they whine about "how dare you waste the food"

makes me think... they did it on purpose
and they're only trying to use the "wasting food" remarks in order to get stuff cheaper or etc.


what they don't realize is that... sometimes people will just throw it out. if only to prove a point.

and there's nothing they can do about it. it's not theirs yet so... o well

[TheTigress]

Can we trade managers? Please???? If only my manager had a spine as sturdy as yours does. My manager would play the "We will give it to you for the regular cost THIS TIME, but next time it's full cost." (if they bitch enough)<---Which I think is bullshit. It just rewards the complainers and assholes.

[EvilEmpryss]

If only you could get the perfect storm of a food order you personally like, a customer who pulls this crap, and a manager who doesn't mind you putting an SC in their place.

SC: Well you can't waste that food, so you should give it to me for half-price.

FSR: Oh, I'm not going to waste it. You're my last customer before my lunch break.

Then pick up the "mistake" and take a big bite out of it.

If only things could work that way in the real world.

[Kristev]

I wish I had a picture.

[bendertiger]

I don't like to see food wasted like that, so, if you don't want it for lunch, offer it to a decent customer in line (especially in front of the 'customer' who just ordered it).

Two satisfied...no THREE satisfied people!

You, for showing up a sucky customer.
Two, the sucky customer for being shown up
Three, the GOOD customer who gets a free sandwidch

[aurelemsrealm]

Ah, yes..... the customer is always right, blah, blah, blah......

The only customers who spout that nonsense are the wrong customers. I never hear the right customers say that line.

[eltf177]

Can we trade managers? Please???? If only my manager had a spine as sturdy as yours does. My manager would play the "We will give it to you for the regular cost THIS TIME, but next time it's full cost." (if they bitch enough)<---Which I think is bullshit. It just rewards the complainers and assholes.

I could live with this _if_ they enforced it. But they won't, the scammer pulls the same whine and gets away with it over and over again. Then word spreads that you can get away with this crap here because the manager has no backbone!

[MaseMan]

If you work at the restaurant I assume you work at, they've always charged extra for double meat and cheese. At least for the last 20 years or so.

[Justsomegirl]

Yeah It's not my problem...???

Yeah I'm big on this right now. I had a guy say that to me, when I told him returns was backed up and it would take longer for this item to get checked in. I just wanted to tell the jerck since we are up dating our systems, IT'S EVERY ONES PROBLEM! And I have to put up with the crapy system.

[Lace Neil Singer]

Oh yeah, the extra meat and cheese conundrum... back when I worked at the pizza place, we had a system where if someone took something off the pizza, ie took the jalapeno peppers off the hot pizza, then they'd get another topping free. So many customers seemed to have real problems working this out; they'd take one topping off, then ask for two, three or even four toppings in its place... and then bitch cuz they only got one free. It's basic maths, surely even the most thick headed person could get it?