Customer Standard Time

[MoonCat]

For the last-minute milk shoppers you should keep a cooler by the door stocked with the milk that's reached its expiration date that day. When a customer says "I only need milk," hand them a gallon and say "Here ya go, store's compliments, bye now!"

[Lace Neil Singer]

My usual reply to "I only want milk!" is to say, "There's a twenty four hour petrol station down the road, bye now!" XD

[PepperElf]

We should also have a managers standard time.

including the ones who wait until the last 30 minutes of the normal workday to give you a giant job to take care of.

and sometimes it's not just the time but the date... like when they knew about the task for 30 days prior.

[Peppergirl]

My usual reply to "I only want milk!" is to say, "There's a twenty four hour petrol station down the road, bye now!" XD

And THAT is the sort of bullshit that makes my blood boil.

These milk shoppers...if they're in a town larger than the size of a peanut, there's ALWAYS a gas station that's open and usually close by.

God forbid they pay the extra 30 cents at the convenience/gas station because of their own poor planning. It's MUCH more fun to harass wage slaves who just wanna fucking go home.

[Lace Neil Singer]

The really annoying thing is, the petrol station down the road is literally just down the road. -.- There is no way someone won't make it if they need petrol. I get so annoyed with pestomers who drive in thru the back and annoy me when I'm trying to lock up by bleating, "But I need petrol!" Well sor-ree, but I need to go home.

[AccountingDrone]

.


there would always be someone banging on those doors to get at 6:05 saying "i only need milk, i'll only be a minute"

always

That is why god invented convenience stores that are open all night.

[EricKei]

That is why Satan invented convenience stores that are open all night.

Fixed that for ya >_> The dude is a Manager, after all...

[sweetj82]

mine happened thursay morning....

I was the only on at the customer service desk. I had no customers i tell my manager that im going to the bathroom.

I came back and as im walking back to the desk i hear this lady tell a guy that just walked to the desk that he will be waiting awhile b/c noone is here.

i walk up and she jumps in front of the line and complains that she has been waiting 20mins

i look at my register and say thats funny i have only been away from the desk 3 mns.

she didnt like that one bit.

[Wenchie]

I have three varieties of CST that I run into:

1) I paid my bill over 2 hours ago so why isn't my service turned back on?!?!?!
- I look and they logged in to pay their bill 35 minutes ago. It's ALWAYS less than an hour. And the system is automatic and takes up to 2 hours to turn back on. Sorry, can't rush it.

2) I've been on hold for forever/10 minutes/half hour/etc
- That's funny, my phone shows that you're been in the queue for 23 seconds.

3) Callers who call at 8:59pm with a complicated tech issue. We close at 9pm. Of course, they always add snide comments like "I bet you could go home now" or "it's not like you were doing anything anyway" which of course just makes me want to disconnect the call.

[Sapphire Silk]

#3. You should "accidentally" disconnect the call. Oops! We're closed now. Call back tomorrow.

[Wenchie]

#3. You should "accidentally" disconnect the call. Oops! We're closed now. Call back tomorrow.

Yeah... I'd get fired, so can't do that. If they call before 9, I have to help them. The only reason I can disconnect the call is if I'm on hold when I pick up the call (never understood people who call and put the phone on hold WHILE they're waiting for the call to be picked up) or if they're swearing or screaming at me.

[EricKei]

... if I'm on hold when I pick up the call (never understood people who call and put the phone on hold WHILE they're waiting for the call to be picked up)

I can't stand that either -- when I get calls like that, it sends me a very clear message, namely, "Whatever I was calling about, it's not that important". Then, I promptly hang up.

[Darkforge]

3) Callers who call at 8:59pm with a complicated tech issue. We close at 9pm. Of course, they always add snide comments like "I bet you could go home now" or "it's not like you were doing anything anyway" which of course just makes me want to disconnect the call.

we have a standard way of dealing with those, one of our CW's will log us out of out computer and turn it off so that we can say "i'm afraid that as it is after 5 my system has been turned off, i'd love to help you but as I can't access the database anymore can I take your contact details so that we can contact you first thing in the morning when the system is back on? then if they keep going our CW's will turn off the lights in the office so we can say to the customer I'm afraid that the office is closed, i'd be more than happy to help you know but i'm afraid they've turned the lights in the office off and it looks like security are now just waiting for me to leave in order to lock up.

[Mondestrucken]

Back when I was still in training at the DMV (so long ago that they had just invented cars), we had a customer at 4:59 pm, who was titling and registering a new car.

He did not have his insurance, which is required before we can register the car, but he had it out in his car. By now it is 5 o'clock, and the doors are locked. But the manager (who was normally extremely hard ass) said, "Okay, run out and get it. I'll let you back in."

So we are shutting down everything except her work station while we waited for him to come back. By the time he made it back, it was now 5:15. Where is his insurance? Oh, while he was out in his car, he called his insurance agent and told her to fax it. Just hold on a few moments. And then, not only is this jerk trying to serve us Sucky Customer cake, he tries to put icing on it with this deathless phrase, "Oh, just sit back and gossip and drink coffee -- you know, like you do all day any way. You should be used to not working."

The rest of us froze. No one messed with this manager. She flung his title in his face and ordered him out. I swear: flames shot from her eyes. I don't remember him arguing with her at that point. I think even he (i.e. - idiot) knew he had gone too far.

By the way: the insurance never came in. Even the next morning, the fax machine was empty, and he never came back to our office.

[Andara Bledin]

The only reason I can disconnect the call is if I'm on hold when I pick up the call (never understood people who call and put the phone on hold WHILE they're waiting for the call to be picked up)

Because sometimes we don't have a choice. I've had more than one instance where I was the only person in the building and just as the phone starts ringing on a call I have to get made, I'll get an incoming call, and since it might be the boss calling in, I absolutely have to take it.

Which would you prefer: That I hang up on you as you're picking up the phone or that you get a few seconds of hold music while I deal with the incoming call, because last I checked, my boss wasn't going to accept me not doing my job just because he happened to decide he didn't feel like actually making the drive into the office that day.

^-.-^