Ahh online pizza feedback. . .

[ChozoGhost79]

I currently deliver pizza for a famous pizza chain (we'll just call it dice pizza, catch my drift?). Earlier today I delivered to a place, everything's normal, they sign the CC receipt, I give them their order, then on my way to the next one. I get back to the store and the customer put in online feedback complaining about not getting crushed red peppers/Parmesan packets and napkins with their order. They add to it blathering about how customers don't come first,and no more good tips (they did tip well that time). Only problem is they never asked when I was there. I had the stuff in my car! Maybe the customer had the EW mentality, thinking I should have brought the stuff to their door without them having to ask. I'm not sure of store policy on this, but I think the customer has to ask for it. Another thing: tips are in my opinion a kickback for use of my personal car to get your meal.

[bhskittykatt]

I usually don't get those packets, but when I have friends who want them, they seem to know to request those things upon ordering, or if they forget (or I forget, since I never request them for myself), then when the driver gets there they make sure they get some. So based on observing them, it seems proper etiquette to request them and not assume the driver will automatically give you some.

[Racket_Man]

greeting from another delivery slave

"technically" all of the big3 pizza places expect their drivers to offer crushed peppers and parm cheese packs when delivering an order. the company mentality is "WELL the customer will go elsewhere if we do not" (meaning the customer will just hate me or my company or think/publish very nasty things about us).

it used to be (and kind of still is) that the driver is supposed to offer packets automatically (along with showing the product to the customer at the door yah right but that is another rant in itself)

having said that very few drivers offer them at the door (and it does not seem to be a big deal in most cases) but however we do keep a supply in our vehicles. and for those that order frequently why not just buy in "bulk" at your local food store???? oh I remember where I am posting.

[ChozoGhost79]

I don't recall hearing anything like that about the packets in company policy, but it wouldn't surprise me. The store changed hands recently, and the previous owner said to bring them only if specifically requested (i guess to not go through so many boxes of the stuff). The new owner I don't think has mentioned it yet, so I've been just bringing them if requested, or if it's a hotel, and having some in my car to hand out. On the SC part of this topic, it seems like the customers gripe more about this than anything else.

[Food Lady]

I probably wouldn't have known to request them, either, but I tink it would be sucky to go on the website and complain about something so trivial. I have better things to do with my time. But yeah, this is CS.com, after all.

[MoonCat]

And who expects the pizza place to supply napkins? Good lord, buy your own, ya cheapskates out there....

[Kereminde]

I get mine from where I work . . .

. . . what? I have to keep one on my belt at all times for handling hot plates or wiping small spills. I don't always remember to drop them in the laundry basket at work before leaving . . . or I'm too tired to think about it. My brother did the same during his time as a dishwasher/busser at his job.

We have a lot of hand towels now

[Racket_Man]

And who expects the pizza place to supply napkins? Good lord, buy your own, ya cheapskates out there....

for a home UNLESS specifically request we will not include them. on the other hand for orders that are going to say a hotel, we will automatically include napkins, plates, and forks (esp if the order is for say a pasta dish).

now there may be circumstances that the customer is under where they will request say plates or napkins or forks. these would include (and yes I have come across these more than a few times) moving in or out of an apt or house. boxes all over the place, just finished packing or moving in and nothing is immediately accessable.

[Frantic Freddie]

YOU'LL GET MY PIZZA HERE IN 25 MINUTES,RIGHT??? I DON'T CARE IF THE ROADS ARE CLOSED!!!!

we don't order pizza often,our roads suck so we tip well,we can afford it & you guys deserve it

[wraiths_crono]

Oh Pizza and customers whom suck... I always ask for parm packets, and usually they provide me napkins when i get my receipt on delivery, but if they didn't, yeah id ask for them too.. Anyone remember D pizza and the 30 min or less deal, anyone ever see a neighbor, family friend, relative with a stop watch? GAH!

(And yes when it comes to Pizza delivery my min tip is $5 on a $12 pizza, closest one is 4 lights south of my office heh.)

[ChozoGhost79]

People still think we have a 30 min guarantee. The recent marketing of "you've got 30 minutes", with SC logic applied to it, still means 30 mins or it's free. I've had to explain to quite a few customers it doesn't mean a 30 minute guarantee, when they first came out with that.

[Eisa]

Damnit, I want pizza now.

I used to get the parmesan cheese and crushed red pepper packets...we haven't had anything delivered in forever, so I don't know if they still give 'em out here. I never cared either way, though. I didn't use them, we just amassed quite a collection in a kitchen drawer.

[Mr Hero]

Sounds like the SC was trying to knock your place of business down until it falls like a house of cards. Checkmate.

[EricKei]

We never had to carry those at DaddyJim's -- mainly because they charged extra for them. If people wanted the extras, they had to request them a order time.

[Sapphire Silk]

Oh Pizza and customers whom suck... I always ask for parm packets, and usually they provide me napkins when i get my receipt on delivery, but if they didn't, yeah id ask for them too.. Anyone remember D pizza and the 30 min or less deal, anyone ever see a neighbor, family friend, relative with a stop watch? GAH!

(And yes when it comes to Pizza delivery my min tip is $5 on a $12 pizza, closest one is 4 lights south of my office heh.)

I used to deliver pizza's for a Dice clone, back when everyone had the 30 minutes or less guarantee (this was many moons ago). I never delivered napkins, parm, or peppers with the pizza unless the customer asked for them when they ordered.

But O how I remember the stop watches! Fortunately, I was really good at getting the delivery there in about 25 minutes for most deliveries. I rarely gave up a free pizza.

After awhile, our manager quit offering the 30 minutes or less for customers outside the city limits because we'd have to go so way far into BF Egypt. And our out of city customers knew to tip well . . . our store was the only one in town that would deliver outside the city.

I made pretty decent money as a driver. Most customers would tip between $2-$5. Usually it was the local drug dealers who would stiff me on the tip. This one guy pulled out a wad of cash . . . must have been several hundred dollars, and expected exact change. No tip.

I just missed a ticket in the 30 minutes or less days. Got pulled over by a cop who was pretty understanding. "I know you're just trying to make a living," and he let me off with a warning. But I was glad when they got rid of the 30 minutes or less.