I'm not sure where this topic actually fits. I don't know if the blame is with the SC or with Travelocity.
I answer the phone.
Travelocity Agent: I have a guest who has a question regarding your pet policy. He has 2 dalmations and a small dog.
Me: We allow up to 2 dogs per room and they have to be under 40 pounds. It sounds like this situation will not work.
TA: Can you make an exception for this guest?
Me: I'm not in authority to do that.
TA accepts this and moves on. Or so I think. I then notice I have a new reservation. I also see in the notes that there's a request to accomodate 3 dogs. Somebody went over my head and I am pissed.
I answer the phone.
Travelocity Agent: I have a guest who has a question regarding your pet policy. He has 2 dalmations and a small dog.
Me: We allow up to 2 dogs per room and they have to be under 40 pounds. It sounds like this situation will not work.
TA: Can you make an exception for this guest?
Me: I'm not in authority to do that.
TA accepts this and moves on. Or so I think. I then notice I have a new reservation. I also see in the notes that there's a request to accomodate 3 dogs. Somebody went over my head and I am pissed.
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