"That's a DIFFERENT sandwich..."

[CrazedClerkthe2nd]

I agree with Plaidman. They're asking to LEAVE OFF something on HALF the sandwich which is usually included. They're not asking for two entirely different things on each half. I guess they could take off the turkey and beef from the side they want just ham on, but why is it so impossible for the employee to make it just with ham on one side? As long as the customer is not trying to finagle a pro-rated discount, the cash register won't even know the difference.

If it were me, I'd just save the extra meat and feed it to the cats, but I don't see why Subway has to be so anal about OMITTING something. It's not like the customer is asking for EXTRA meat for free, like someone recently mentioned in another thread on here.

I should have clarified that. In most cases they want three meats on one side and one on the other in the same amounts. For example three turkey, three ham and two beef one side and eight ham on the other (3+3+2), which is a no go.

I wanted to order a sandwich not on the menu recently. I was willing to pay extra

roast beef, ham, cheese on one of their breads. toasted. nothing else

the employees acted like I was asking for the impossible. I kept having to repeat my order to them. they even went for manager approval!

then they made it wrong. yes, with three ingredients they missed one. I didn't catch it so I take some blame but with three ingredients I shouldn't have to pay attention.

no, I won't eat there again.

I can say with certainty that some of the people who for us aren't the sharpest knives in the drawer but in a lot of cases we can do custom sandwiches as long as you are willing to pay for it. In your case I would have to charge you for a club even though you only wanted three of the four ingredients. Unless we ever bring in true "a la carte" pricing where you can build a real custom sandwich, orders such as yours will continue to be a problem. This company is very particular about the amount of meat and cheese goes on a sandwich. When you order a club, the computer automatically records the ingredients cost. If the ingredients have been the changed, the cost will be incorrect and the inventory will be off. It sounds crazy but it's true.

[Plaidman]

Ahh ok. Yeah, that's the difference there. Even meats can radically differ in price even in small qualities.

I was thinking he just wanted like the two slices of ham.

[poofy_puff]

See, I think the prices at Subway are reasonable and if I want two different sandwiches or a custom sandwich, I'd just fricken order what I want and pay what they charge me at the register. My big issue is that my sandwich be made the way I ask for it to be made and that I'm not charged for something I haven't ordered.

[Bright_Star]

It all ends up in the same place so what difference does it make how a sandwhich is made? Just eat the damn thing and go away...lol.

[Sliceanddice]

When I was in high school, I worked at the same place during the summer. I had a guy waltz in one time an order a certain sub, and asked for "the works on it." He promptly left for the bathroom. So I simply made the sub and put EVERYTHING on it. When he came back out a couple minutes later I had the sub wrapped and ready for him at the register.

"What did you put on it?"

"The works."

"Oh, OK."

He paid and left.

doesnt subway now have a sign near its veggie area that states when you ask for the works heres what you get?

i use to like that sign it kept people from being able to bitch.

[TheTigress]

doesnt subway now have a sign near its veggie area that states when you ask for the works heres what you get?

i use to like that sign it kept people from being able to bitch.

It doesn't work. Just like every other sign in the store, it will be ignored or misread.

[Tama]

I don't see the problem, honestly. If you ask for the works, anything you don't want (besides sauces or dressing) can be removed and fed to your dog/cat/balrog/esper/evil demented clown, right? I'd be thrilled about it. Less food shopping for the animals.

[Mr.Customer]

I do this all the time, order 2 difference halfs, and I always have gotten charged for a single 12 inch sandwich or the higher value of the 2 halfs. I don't see how that is an issue really.

[PepperElf]

i've also seen several people over at the complaint sites bitching about this... whining about being told "no" when they ask to get 2 six-inch subs for the price of a foot-long.

[chainedbarista]

for some reason, i keep getting the image of obi wan kenobi in my head:

"these are not the sandwiches you are looking for..." *waves hand across sc's face*

[AccountingDrone]

Isn't it handy hubby and I always get a BMT and split it =) We keep pickled halapenos on hand for him and black olives for me and add our own =)

[Argus]

I have occasionally gotten a foot-long sandwich to split between two people with different things on the two halves, but only the veggies were different.