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This is a different process than that described in this thread:
http://www.customerssuck.com/board/s...ad.php?t=71279
This is where, in the customer's eye, we didn't satisfactorily fix their problem, so they are taking it up to another level. Only thing is all problems can be taken care of within the store, so those taking it to the corporate level seem to be after blood (figuratively). At the famous "dice" pizza chain I work at I've heard of some people going that route for really stupid or petty reasons.
The top one was over the price of one pizza, when it was our BOGO day. Customer thought she was being overcharged, so I call and check on it, price is correct (regular menu price if you want the BOGO). So she rewrote the check, but then AFTER my telling her the price was correct, she says the phone person was rude. (phone person said she actually joked with the customer during the order) After that she apparently emailed corporate over all this. The kicker is she got 2 pizzas for that price she was complaining about.
http://www.customerssuck.com/board/s...ad.php?t=71279
This is where, in the customer's eye, we didn't satisfactorily fix their problem, so they are taking it up to another level. Only thing is all problems can be taken care of within the store, so those taking it to the corporate level seem to be after blood (figuratively). At the famous "dice" pizza chain I work at I've heard of some people going that route for really stupid or petty reasons.
The top one was over the price of one pizza, when it was our BOGO day. Customer thought she was being overcharged, so I call and check on it, price is correct (regular menu price if you want the BOGO). So she rewrote the check, but then AFTER my telling her the price was correct, she says the phone person was rude. (phone person said she actually joked with the customer during the order) After that she apparently emailed corporate over all this. The kicker is she got 2 pizzas for that price she was complaining about.
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