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I look like who?!!

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  • #1

    I look like who?!!

    Today at work as I was leaving for lunch I was carrying a sack over my shoulder to toss in the trash on my way out...this is what happened (K-Kitten SRC-Sucky rude customer)

    K: *exits door carrying sack to trashcan*
    SRC: Hey you must be Santa! Are you Santa?
    K: *looks around to see whom he is talking too* Who me? why do you think that?
    *note* I am not the skinnyest person but that does not qualify you to call me Santa.
    SRC: Coz you sure look like him...hahahah. *laughs at his own joke.*
    K: *grins my smartass grin* Well if I were Santa I sure as heck wouldn't be here talking to people...I'd be AWAY from everyone except POLITE people

    well apparently this is something you do not say to rude customers. SCR face changed to a deep pissy red and for a moment I thought he was going to explode.

    SRC: EXCUSE ME!! WELL I CAN UNDERSTAND WHY "SANTA" WOULD WANT TO BE AWAY FROM EVERYONE!! WITH A RUDE ASS ATTITUDE LIKE THAT NO ONE WOULD WANT TO BE AROUND YOU!! I WAS JUST JOKING BUT BEING AS WE WANT TO BE RUDE THEN MAYBE WE SHOULD SPEAK TO OUR MANAGER!! HOW DOES UNEMPLOYMENT SOUND TO YOU??

    K: I just grin. Unemployment don't talk sir. but feel free to speak to my manager.

    SRC heads in to speak to my manager and the next day some big wigs from corporate come down to the store. (they do a store visit every so often and they heared this complaint. Now they said I have to write this guy or call him back and appologize...regardless of what he did. because he is a customer and pays our paychecks.

    This guy was a total duech and I am not calling him back for nothing. I just havn't told corporate yet. If I get fired for this then I will contact HR or my UNion. I mean being respectful to your customers is understandable but when they make fun of your weight then thats a whole new ballgame. No one should have to put up with that. I'm waiting to see what is going to happen when corporate finds out I didn't make the call
    NEVER underestimate the stupidity of the customer
    Tags: None
  • #2
    I'm glad you're fighting this. I don't know about you, but I've been unemployed for almost 2 years now, and it just doesn't scare me anymore. You know what does scare me? The idea of ever being forced to work in conditions like that again! I hope you win.
    Steven Slater ROCKS! So does James Jones!

    The world is an asshole contest...and EVERYONE'S A WINNER!

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    • #3
      Was the rude guy even a customer, as in, did he go in and buy anything from the store, or was he just some random passer-by? In either case, what he did was wrong, and I don't think that you should be forced to apologize to him for your comment. And also, if you were on break (you said you were going to lunch), then you're not on company time, and they shouldn't have any influence over anything you do.
      Dealer hits... 21. Table loses.

      This happens more often than most people want to believe.

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      • #4
        yes, definitely fight it; the whole 'the customer is right' bullshit and abuse needs to be reined in pronto.

        when it regards your appearance (joke or not...even then, it's not acceptable), it's a form of harassment; maybe corporate bigwigs would like a reminder of what hostile work enviornments lead to?

        let's see those bozos laugh that off.
        look! it's ghengis khan!
        Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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        • #5
          Fight. Document NOW.

          Start it NOW. Write it all down, what dates and times this happened now, including what big wigs are telling you to do.

          Like chainedbarista said, you could play the hostile work card.


          That being said, I'd be a far worst smart ass, and told the customer "Ahh yes you! Look's like its going to be coal again. For the 30th time...."
          Military Spouse Support.
          http://www.customerssuck.com/board/group.php?groupid=45
          Plaidman's Minions: Telecom_Goddess: Dungeon Minion

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          • #6
            That "customer" was definitely a jerk.

            That said, I hope you're prepared both financially and psychologically to be unemployed for quite a long time, because that's the most likely outcome of refusing to apologize. Personally, I think you should apologize. The guy doesn't deserve it, but you did mouth off to him, and an apology will allow you to retake the moral high ground. Plus, you'll keep your job.
            EVERYTHING YOU SAY IS CANCER AND MADNESS. (Gravekeeper)
            ~-~
            Also, I have been told that I am sarcastic. I don’t know where anyone would get such an impression.(Gravekeeper again)

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            • #7
              I don't know what the customer meant by "you look like santa". Obviously I wasn't there and I didn't hear the tone used, but my first thought was that he was talking about the sack you were carrying. And that probably shows how naive I am. I'm a plus-size gal myself and I haaaaaate the fat jokes. In retail, there's nothing quite like having someone get upset and first question your intelligence, then throw insults by making fun of your weight.

              Unfortunately, the words (and smirk) were not the best choice and you may pay some serious consequences. I know it sucks because not only were you insulted, but corporate won't support you. In the grand scheme of things, yours was a minor offense, but sometimes the suits don't see it that way.

              All I can suggest is, be prepared. Try to take your anger out of the equation and decide what's best for you and your bank account. Being "right" doesn't pay the bills and at the very least, apologizing buys you time to keep paying bills while you focus on finding other work.

              Can you do a sort of non-committal apology letter? Something like "I apologize if you felt I was being rude to you. At the time I was trying to end a conversation that was becoming hurtful by comparing my appearance to santa. In doing so, my tone may have been more abrupt than my usual professional demeanor. For that, I apologize."
              A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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              • #8
                What do you have to apologize for?

                Making a statement that someone commenting on your weight wasn't polite?

                WTH?

                ^-.-^
                Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                • #9
                  Presumably the corporate bean counters remembered to get a name and phone number. So go ahead and call, at about 3 AM. They just said you had to call, but they didn't say when.

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                  • #10
                    As an overweight person myself, I too am very sensitive to what I perceive as rude jokes or comments about my weight. Sometimes, I have misconstrued the incident and wound up with egg on my face.

                    I don't blame you for being offended at the Santa joke. But there is a chance he said it because of you carrying the trash bag over your shoulder. It's easy to be hurt and think the comment was about your weight. But what if it wasn't ? Now you've been rude to a customer, which is a terminable offense to most companies. I know it won't be easy, but you should swallow your pride and apologize. He said nothing about your size.

                    Take the easy way out and write the letter. There's nothing wrong with telling him how you percieved the situation and apologizing if that wasn't the case. This way, you are saying your sorry if he wasn't calling you fat, not if he was

                    Moreover, keep your job. There aren't many to come by these days. And the next time a situation like that happens, just laugh it off. You're better than that.
                    Dammit !! ~ Jack Bauer

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                    • #11
                      Maybe I have too much pride, and being an overweight person myself, I would never apologize. I would bring the situation to a lawyer first. There ARE people out there that will back you up.

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                      • #12
                        sack, no sack, the rude guys intent is not known; it comes off as an insult, and if it walks/quacks like a duck...

                        just because we're workers doesn't mean we have to tolerate abuse from the assholes of the world.

                        the higher ups supported the asshole, and that creates a hostile enviornment by saying 'hey, if someone is rude/insulting/abusive, take it and accept it.'

                        totally the wrong answer.
                        look! it's ghengis khan!
                        Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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                        • #13
                          Very good advice so far, from both the "apologize" camp, and "don't apologize" camp. I'm personally stumped as to which is the better thing to do, although I think it's unconscionable (but not surprising) that corporate is sticking it to you.

                          All that being said, if I I made a comment, in total innocence, that ended up offending somebody, I'd be apologizing profusely. Especially if I actually realized how insensitive it indeed could be conceived as, once that was pointed out to me. If I thought the person was being overly sensitive, I'd still apologize, and would still feel bad about hurting them.

                          The fact that this guy got all huffy, and reported you, tells me that no matter is intent in making the comment, he's a Grade A Douchewaffle, with freshly whipped Entitlement Whore Topping.


                          Mike
                          Meow.........

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                          • #14
                            HE SAID I LOOKED LIKE KARLOFF!!!

                            -bonus points for the reference


                            Oh, and don't apologize to this guy, no way, no how.
                            - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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                            • #15
                              Quoth Argabarga View Post
                              HE SAID I LOOKED LIKE KARLOFF!!!

                              -bonus points for the reference


                              Oh, and don't apologize to this guy, no way, no how.

                              1) Arsenic & Old Lace,

                              2) Agreed.
                              ~~ Every politician that opens their mouth on birth control only proves that we need more of it. ~~

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