Being a female service advisor in a motorcycle/atv dealership, in the deep south, has brought a lot of "interesting" comments along my way. I've been here for over 4 years and def know what I'm doing but try to convince these good ol chauvinistic pigs that live around here that. Phone call this morning:
"Can I talk to a technician?"
" Sorry sir but all my technicians are busy at the time and are unable to come to the phone". (Not that would I let them anyway, they don't get paidd for that)
"Well then let me talk to the man who sits at the desk next yours"
"I'm sorry that would be the service manager and he is off today" (smirk)
"WHY CAN'T I TALK TO A TECHNICIAN"!
Okay, now I remember this customer, he would be the dumbass who yelled at me over the phone because he couldn't get the battery out of his bike, (my 4 yr old could do that), and he also is so stupid he got the spark plug wrench stuck on the spark plug, unable to remove it and then ended up having to get the bike towed in to us for repair. Of course it was all my fault because I was unable to repair it over the phone for him. So remembering all this.... here was my response.
"That's right I forgot, girls don"t know anything right" (in my very best honey dripping, sarcastic, tone)
"In this case your right, THEY DON'T!"
"Okay sir, have a nice day" Click
I'm sure he'll be calling the GM to report my rude behavior but that's ok I already warned him and NOBODY would ever believe lil sweet me could be rude!?!
MWUAHHHHHHHHHHHH
"Can I talk to a technician?"
" Sorry sir but all my technicians are busy at the time and are unable to come to the phone". (Not that would I let them anyway, they don't get paidd for that)
"Well then let me talk to the man who sits at the desk next yours"
"I'm sorry that would be the service manager and he is off today" (smirk)
"WHY CAN'T I TALK TO A TECHNICIAN"!
Okay, now I remember this customer, he would be the dumbass who yelled at me over the phone because he couldn't get the battery out of his bike, (my 4 yr old could do that), and he also is so stupid he got the spark plug wrench stuck on the spark plug, unable to remove it and then ended up having to get the bike towed in to us for repair. Of course it was all my fault because I was unable to repair it over the phone for him. So remembering all this.... here was my response.
"That's right I forgot, girls don"t know anything right" (in my very best honey dripping, sarcastic, tone)
"In this case your right, THEY DON'T!"
"Okay sir, have a nice day" Click
I'm sure he'll be calling the GM to report my rude behavior but that's ok I already warned him and NOBODY would ever believe lil sweet me could be rude!?!
MWUAHHHHHHHHHHHH

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