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Today was semi-sucky in general, but it was these assholes that just were the cherry pit on top.
For whatever reason, NS, our personnel manager, had not scheduled anyone aside from me and Hoss that was front-door certified. Hoss was the FDLP for the night, I covered his breaks. But this meant that when it was time to do carts, there was no one to cover the door for Hoss so he and I could do them together. Thus, I had to do carts by myself.
This wasn't too big of an issue. EC, the MOD for the night, asked me what the plan was, I said send me out at 8pm and I could probably get them done myself, but if necessary, I could get New Guy BH to help out. (Ended up not needing him.)
Apart from one snag (Hoss needed to use the restroom, so I covered the door for him, and then EC co-opted him to help watch SCO for a couple of minutes), I was left alone to get carts done.
Then, right around 9:58pm, as I'm getting ready to head inside, I see this guy grab a cart and go in. Immediate bad sign, right?
If only I knew, I could have stopped him and saved us all a massive headache.
After turning in the cart-pusher, I go to put the covers on the jewelry cases, and hear our membership desk attendant (whom I'll dub MDS) make the closing announcement. A couple minutes later, EC repeats the closing announcement, and asks all customers to please come to the front to check out. Not even a minute later, she has to repeat it AGAIN and then adds, "The fish oil is on aisle 20."
I pull my till and advise BH on a few closing routine things, and then realize there are two guys with a cart of merch just shootin' the breeze by the SCOs, clearly in no rush to actually check out. So, I head over and tell them they need to check out, New Girl C is available to do this for them on register 4.
The man I'll dub CVR (Clock Vulture Ringleader) explained that he didn't have his membership card, and I cut him off mid-explanation and ask if he has his driver's license. He does, I look up his number, take it to NGC and ask her to ring them out. CVR says he has a friend who went to go get some chocolate, sure enough, with MDS to make sure that CVR's friend didn't wander off to get anything more.
But that wasn't all, oh no. CVR had been the guy looking for fish oil pills, and grabbed like three cases of them (about 12 bottles per case), only the Extra Strength pills ($9.99) had gotten mixed with a few Odorless pills ($15.99) and oh my god, did this complicate things, as BH, NGC, and MDS explain that things sometimes get mixed with others (especially when the bottles look virtually identical at first glance), and things get straightened out.
A minute or two later, MDS takes the damages and clothing carts to their respective locations, and I grab a cart of re-shops to put away, when I see CVR heading for the fish oil again. I head down the aisle and verify that he's just grabbing more of the Extra Strength pills, making sure there aren't any other Odorless pills in there, and after he grabs two more cases, starts giving me an explanation or something. I admit, I was slightly sucky myself, in that I simply repeated, "Okay. Okay. Okay," in a tone that made it clear I didn't care, and also gestured a little dismissively, mostly to indicate that he should go pay for it.
I headed off with the re-shops, wishing I could hate them to death (tm, Khiras), solemnly swearing to myself that if CVR and his cronies were still in the store when I got back from re-shopping, I'd start swearing.
Fortunately, they'd finally cleared out by then. Everyone else was going to clock out, so I did as well, and we all agreed that-- however polite CVR and his cronies had been-- they were, in our opinion, assholes, for showing up that late, and not taking the hint that we were closed.
Vent over. Carry on.
For whatever reason, NS, our personnel manager, had not scheduled anyone aside from me and Hoss that was front-door certified. Hoss was the FDLP for the night, I covered his breaks. But this meant that when it was time to do carts, there was no one to cover the door for Hoss so he and I could do them together. Thus, I had to do carts by myself.
This wasn't too big of an issue. EC, the MOD for the night, asked me what the plan was, I said send me out at 8pm and I could probably get them done myself, but if necessary, I could get New Guy BH to help out. (Ended up not needing him.)
Apart from one snag (Hoss needed to use the restroom, so I covered the door for him, and then EC co-opted him to help watch SCO for a couple of minutes), I was left alone to get carts done.
Then, right around 9:58pm, as I'm getting ready to head inside, I see this guy grab a cart and go in. Immediate bad sign, right?
If only I knew, I could have stopped him and saved us all a massive headache.
After turning in the cart-pusher, I go to put the covers on the jewelry cases, and hear our membership desk attendant (whom I'll dub MDS) make the closing announcement. A couple minutes later, EC repeats the closing announcement, and asks all customers to please come to the front to check out. Not even a minute later, she has to repeat it AGAIN and then adds, "The fish oil is on aisle 20."
I pull my till and advise BH on a few closing routine things, and then realize there are two guys with a cart of merch just shootin' the breeze by the SCOs, clearly in no rush to actually check out. So, I head over and tell them they need to check out, New Girl C is available to do this for them on register 4.
The man I'll dub CVR (Clock Vulture Ringleader) explained that he didn't have his membership card, and I cut him off mid-explanation and ask if he has his driver's license. He does, I look up his number, take it to NGC and ask her to ring them out. CVR says he has a friend who went to go get some chocolate, sure enough, with MDS to make sure that CVR's friend didn't wander off to get anything more.
But that wasn't all, oh no. CVR had been the guy looking for fish oil pills, and grabbed like three cases of them (about 12 bottles per case), only the Extra Strength pills ($9.99) had gotten mixed with a few Odorless pills ($15.99) and oh my god, did this complicate things, as BH, NGC, and MDS explain that things sometimes get mixed with others (especially when the bottles look virtually identical at first glance), and things get straightened out.
A minute or two later, MDS takes the damages and clothing carts to their respective locations, and I grab a cart of re-shops to put away, when I see CVR heading for the fish oil again. I head down the aisle and verify that he's just grabbing more of the Extra Strength pills, making sure there aren't any other Odorless pills in there, and after he grabs two more cases, starts giving me an explanation or something. I admit, I was slightly sucky myself, in that I simply repeated, "Okay. Okay. Okay," in a tone that made it clear I didn't care, and also gestured a little dismissively, mostly to indicate that he should go pay for it.
I headed off with the re-shops, wishing I could hate them to death (tm, Khiras), solemnly swearing to myself that if CVR and his cronies were still in the store when I got back from re-shopping, I'd start swearing.
Fortunately, they'd finally cleared out by then. Everyone else was going to clock out, so I did as well, and we all agreed that-- however polite CVR and his cronies had been-- they were, in our opinion, assholes, for showing up that late, and not taking the hint that we were closed.
Vent over. Carry on.
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