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I want a 4G tower in my front yard!
I don't know how you call center workers live. I know for a fact that I can't take the stress of a call center, so I put my two weeks notice in when I was rehired at my donut shop job. 
It's honestly worth the pay cut as long as I can pay my rent So only a little bit less of a week of living in hell! (No, really - we can't run, we have no control over climate and every once in a while the strong smell of sulfur is in the air.)
SC: I think you guys are charging me twice for canceling my contract! I'm blind and can't read my bill!
Me:Okay sir, well it will be my pleasure to go over your bill for you, I do see you made a payment last month in the store and that covered you for the month as well as part of your bill for this month, but did not cover everything, including the early termination fees for your two lines.
SC: I'm blind! The store rep said that was all I needed to pay!
Me: I understand sir, but I'm seeing that you made that payment several days before you canceled your contract, so the fees had not been paid yet.
SC: .......... I'm blind! I can't see my bill!
Argh, could you stop repeating that you're blind? I understand that you're blind. I'm sorry you're blind. But that doesn't mean you can weasel out of your bill. Being blind doesn't mean you don't take responsibility for the contracts that you sign up for.
Me: Thank you for calling (wireless company!), my name is Chaz, could I have your fist and last name please?
SC: DO YOU HAVE 4G?
Me: Uhhh... (Unsure what to tell customer as we aren't scheduled to release 4g just yet, tries to look up information to tell the customer) Well I can definitely look into whether or not we'll be getting 4G-
SC: IT'S A SIMPLE QUESTION. DO YOU HAVE 4G OR NOT?
Me: No sir, we don't have 4G just yet, but we are scheduled to launch it by the end of this year.
SC: BY THE END OF THIS YEAR!? So how are you the nationwide best and most reliable network if you don't have 4G!?
Me: Well sir, our 4G network will be launched based off of our current 3G network which does have the best coverage over other companies. So when it launches, we are sure to have the best 4G coverage around.
SC: SO HOW ARE YOU THE BEST AND MOST RELIABLE NETWORK IF YOU DON'T HAVE 4G?! I WANT A SUPERVISOR!
So Supervisor takes over, the guy keeps repeating the catch phrase "nationwide most reliable network" over and over to be annoying as hell and try to claim 'false advertising', and somewhere in the call finally screams "SO HOW ARE YOU THE NATIONWIDE MOST RELIABLE NETWORK IF I KEEP GETTING DROPPED CALLS ALL THE TIME!?" Go figure, you didn't mention any of that to ME, sir. So my supe goes over how calls can get dropped, such as line of sight interference, such as buildings or trees or even wind, and the cust freaks out "HOW ARE YOU THE NATIONWIDE MOST RELIABLE NETWORK IF YOUR CALLS GET DROPPED BECAUSE OF -TREES-!?" - basically demonstrating that he thought a 4G network would stop dropped calls and also proving that he doesn't know a thing about wireless service.
Me: Thank you for calling (Wireless company!), may I have your first and last name, please?
SC: ............... I wanna put my **** in your mouth.
Me: .... I'm sorry but we're not that kind of service, this is (Wireless Company) where we record our calls for legal and quality reasons.
He didn't seem to mind what I said, so I put him on hold for a supervisor and he hung up.
My supervisors rock, which is the one thing I'm going to miss from this job. They can say things to customers that I would never be allowed to say. I had a caller screaming at me about false advertising and that our service was a breach of contract - to be quite honest I don't remember what his call was about at this point, but it escalated to my supervisor rather quickly, who just so happened to be my Trainer W. W kept trying to explain to the SC, but the SC kept cutting him off, and demanding to know where we were located.
W: We are located in-
SC: I DON'T UNDERSTAND HOW WE HAVE TO GIVE YOU ALL THE INFORMATION ABOUT US INCLUDING SOCIAL SECURITY NUMBER AND YOU WON'T EVEN TELL US WHAT YOUR NAME IS!
W: Well sir, my name is W, and I am a supervisor in-
SC: WHAT'S YOUR LAST NAME!
W: I cannot provide you with my last name sir, but-
SC: YOU CAN'T PROVIDE ME WITH YOUR LAST NAME? THAT'S RIDICULOUS THERE'S A THOUSAND W'S IN YOUR COMPANY, YOU JUST COVER YOUR A**ES UP BY NOT TELLING US YOUR LAST NAME OR WHERE YOU ARE!
W: Well sir, if you hadn't cut me off, I would have been able to tell you that I am located in-
SC: DON'T GET SMART WITH ME! YOU GUYS HAVE TERRIBLE CUSTOMER SERVICE- I KNOW! I WORK IN CUSTOMER SERVICE TOO! I WOULD NEVER BE SO RUDE TO MY CUSTOMERS!
W: So sir, you work in customer service?
SC: YES!
W: So let me ask you a question. Is it rude, or polite to interrupt a customer when he is speaking?
Me:
Let's just say the customer wasn't particularly happy to hear that and screamed some more before hanging up.
It's honestly worth the pay cut as long as I can pay my rent So only a little bit less of a week of living in hell! (No, really - we can't run, we have no control over climate and every once in a while the strong smell of sulfur is in the air.)SC: I think you guys are charging me twice for canceling my contract! I'm blind and can't read my bill!
Me:Okay sir, well it will be my pleasure to go over your bill for you, I do see you made a payment last month in the store and that covered you for the month as well as part of your bill for this month, but did not cover everything, including the early termination fees for your two lines.
SC: I'm blind! The store rep said that was all I needed to pay!
Me: I understand sir, but I'm seeing that you made that payment several days before you canceled your contract, so the fees had not been paid yet.
SC: .......... I'm blind! I can't see my bill!
Argh, could you stop repeating that you're blind? I understand that you're blind. I'm sorry you're blind. But that doesn't mean you can weasel out of your bill. Being blind doesn't mean you don't take responsibility for the contracts that you sign up for.
Me: Thank you for calling (wireless company!), my name is Chaz, could I have your fist and last name please?
SC: DO YOU HAVE 4G?
Me: Uhhh... (Unsure what to tell customer as we aren't scheduled to release 4g just yet, tries to look up information to tell the customer) Well I can definitely look into whether or not we'll be getting 4G-
SC: IT'S A SIMPLE QUESTION. DO YOU HAVE 4G OR NOT?
Me: No sir, we don't have 4G just yet, but we are scheduled to launch it by the end of this year.
SC: BY THE END OF THIS YEAR!? So how are you the nationwide best and most reliable network if you don't have 4G!?
Me: Well sir, our 4G network will be launched based off of our current 3G network which does have the best coverage over other companies. So when it launches, we are sure to have the best 4G coverage around.
SC: SO HOW ARE YOU THE BEST AND MOST RELIABLE NETWORK IF YOU DON'T HAVE 4G?! I WANT A SUPERVISOR!
So Supervisor takes over, the guy keeps repeating the catch phrase "nationwide most reliable network" over and over to be annoying as hell and try to claim 'false advertising', and somewhere in the call finally screams "SO HOW ARE YOU THE NATIONWIDE MOST RELIABLE NETWORK IF I KEEP GETTING DROPPED CALLS ALL THE TIME!?" Go figure, you didn't mention any of that to ME, sir. So my supe goes over how calls can get dropped, such as line of sight interference, such as buildings or trees or even wind, and the cust freaks out "HOW ARE YOU THE NATIONWIDE MOST RELIABLE NETWORK IF YOUR CALLS GET DROPPED BECAUSE OF -TREES-!?" - basically demonstrating that he thought a 4G network would stop dropped calls and also proving that he doesn't know a thing about wireless service.
Me: Thank you for calling (Wireless company!), may I have your first and last name, please?
SC: ............... I wanna put my **** in your mouth.
Me: .... I'm sorry but we're not that kind of service, this is (Wireless Company) where we record our calls for legal and quality reasons.
He didn't seem to mind what I said, so I put him on hold for a supervisor and he hung up.
My supervisors rock, which is the one thing I'm going to miss from this job. They can say things to customers that I would never be allowed to say. I had a caller screaming at me about false advertising and that our service was a breach of contract - to be quite honest I don't remember what his call was about at this point, but it escalated to my supervisor rather quickly, who just so happened to be my Trainer W. W kept trying to explain to the SC, but the SC kept cutting him off, and demanding to know where we were located.
W: We are located in-
SC: I DON'T UNDERSTAND HOW WE HAVE TO GIVE YOU ALL THE INFORMATION ABOUT US INCLUDING SOCIAL SECURITY NUMBER AND YOU WON'T EVEN TELL US WHAT YOUR NAME IS!
W: Well sir, my name is W, and I am a supervisor in-
SC: WHAT'S YOUR LAST NAME!
W: I cannot provide you with my last name sir, but-
SC: YOU CAN'T PROVIDE ME WITH YOUR LAST NAME? THAT'S RIDICULOUS THERE'S A THOUSAND W'S IN YOUR COMPANY, YOU JUST COVER YOUR A**ES UP BY NOT TELLING US YOUR LAST NAME OR WHERE YOU ARE!
W: Well sir, if you hadn't cut me off, I would have been able to tell you that I am located in-
SC: DON'T GET SMART WITH ME! YOU GUYS HAVE TERRIBLE CUSTOMER SERVICE- I KNOW! I WORK IN CUSTOMER SERVICE TOO! I WOULD NEVER BE SO RUDE TO MY CUSTOMERS!
W: So sir, you work in customer service?
SC: YES!
W: So let me ask you a question. Is it rude, or polite to interrupt a customer when he is speaking?
Me:
Let's just say the customer wasn't particularly happy to hear that and screamed some more before hanging up.
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