I maintain a job on the currently handling issues for a cable company. Mentally, I am needing alcohol to remove the stupidity of the callers, Here's some gems....
A "gentleman" calls in to order big ppv wrestling event, his acct is dlqt by a huge amount (close to 400 and another 500 with his next bill coming due with all the porn and wrestling crap he orders). After a little over 30 days the computers halt pay per view services until the bill is caught up. It seems the customer never recieved his bill in the mail and is now 40+ days late! He tells me since he never got the bill he isn't delinquent! Well, he didn't get his event, he didn't pay his bill and hung up on me. Yep, let's see you get that wrestling tonight dude.
Another guy calls in also to order the same event, well his bill is one day late. Sucks, but yeah one day late is still late. Says he sent in the check...that's nice, it takes about 10 days for a mailed in bill to process. Says he will pay over the phone if we can send the check back. Sorry, when it comes in and if a payment was made via phone or a payment center....that check just is put towards next months bill. He can have the payment halted but that's all that can be done to stop the payment. Gets made, hangs up, gets guy next to me same story, customer says he will disconnect if we don't give it to him, nope, and even supervisor comes by to say, not happening!
And a quick one here non bill related. Customer is upset that she can't watch tv, bill is caught up, no video issues in her area. She is convinced the : that separates the hour and minutes on her cable box is causing her tv not to come on. Nope, that just means as the : blinks that is the passing of the seconds. Her tv when the power button is physically pressed is not an issue with her cable company but her tv. She screams it worked yesterday!! Well, still not our issue, I try to get her the number for her tv manufacturer and she hangs up. She calls in and the lucky bastard next to me gets another one of my misfits that disconnected from the call with me. She screams at him the same thing, she wants a manager who proceeds to tell her nope not out issue, but if she really wants someone to come out from us to check it out, since its not our equipment we can send someone out for a $50 service charge and we still can't guarantee he can fix it since he's just going to make sure our equipment isn't at fault and the soonest he can be there is Wednesday! Yep, she hung up on him too.
A "gentleman" calls in to order big ppv wrestling event, his acct is dlqt by a huge amount (close to 400 and another 500 with his next bill coming due with all the porn and wrestling crap he orders). After a little over 30 days the computers halt pay per view services until the bill is caught up. It seems the customer never recieved his bill in the mail and is now 40+ days late! He tells me since he never got the bill he isn't delinquent! Well, he didn't get his event, he didn't pay his bill and hung up on me. Yep, let's see you get that wrestling tonight dude.
Another guy calls in also to order the same event, well his bill is one day late. Sucks, but yeah one day late is still late. Says he sent in the check...that's nice, it takes about 10 days for a mailed in bill to process. Says he will pay over the phone if we can send the check back. Sorry, when it comes in and if a payment was made via phone or a payment center....that check just is put towards next months bill. He can have the payment halted but that's all that can be done to stop the payment. Gets made, hangs up, gets guy next to me same story, customer says he will disconnect if we don't give it to him, nope, and even supervisor comes by to say, not happening!
And a quick one here non bill related. Customer is upset that she can't watch tv, bill is caught up, no video issues in her area. She is convinced the : that separates the hour and minutes on her cable box is causing her tv not to come on. Nope, that just means as the : blinks that is the passing of the seconds. Her tv when the power button is physically pressed is not an issue with her cable company but her tv. She screams it worked yesterday!! Well, still not our issue, I try to get her the number for her tv manufacturer and she hangs up. She calls in and the lucky bastard next to me gets another one of my misfits that disconnected from the call with me. She screams at him the same thing, she wants a manager who proceeds to tell her nope not out issue, but if she really wants someone to come out from us to check it out, since its not our equipment we can send someone out for a $50 service charge and we still can't guarantee he can fix it since he's just going to make sure our equipment isn't at fault and the soonest he can be there is Wednesday! Yep, she hung up on him too.
Comment