she really blew her gasket

[depechemodefan]

A woman calls the library.

me =
sw = sucky woman.

Me: *spiel*
sw: I work for the blah blahblah law office. I need to know if you have Texas transition guides.
me: ok, what is a Texas transition guide? (note, notice I repeat what she asked for).
sw: (in incredulus tone) what is a Texas transition guide? It give you business forms.
me: alright, let me check (checks catalog) I'm sorry, we don't have Texas transition guides, none of our libraries do.
sw: Texas transition guides?!?? I'm looking for Texas transaction guides, why are you telling me transition guides?!?
me: ok, you want me to look for Texas transactions guides. One moment (I check) we don't have anything by that name, though we do have some forms for insurance that came up when I typed up transaction guide.
sw: if you don't Texas transaction guides, why are you telling me about insurance?!??
me: ok, we don't have Texas transaction guides.
sw: thank you!
me: thank you, have a nice day.

ugh.

[Syriilord]

Wow.

Nothing more I can say about that really....

[PepperElf]

of course part of me is asking ... then why did you ask for transition guides in the first place.
and why don't you go to your local county office instead of the library?

but SCs & Common Sense... yeah.

[depechemodefan]

why don't you go to your local county office instead of the library?

Besides the County law library, there are 2 other university law libraries here. I don't know why she didn't call anyone of those instead of us.

[chainedbarista]

mm, someone escaped from their caretaker and got a hold of a phone. wow, that was painfully...something.

[bainsidhe]

A nice customer would just laugh at the confusion and clarify what she wanted so the nice librarian could try looking things up in different ways. It boggles when a person gets upset because they didn't supply enough detail in the first place. I don't know what a transaction code is either. For all I know it does involve insurance, or taxes, or purring kitties. It could also be called a hundred different things, thus the importance of clarification. Should I ever need the help of a law office, I hope it's one that doesn't have such a narrowed view of the world.

[wagegoth]

As a legal secretary, please, accept my apology.

There could be several reasons for her behavior, and I want to give her the benefit of the doubt, but blaming you for her error has no excuse.

[MoonCat]

I hate when people act as if you must be a moron because you've never heard of something that is unique to their line of work.

[depechemodefan]

As a legal secretary, please, accept my apology.

There could be several reasons for her behavior, and I want to give her the benefit of the doubt, but blaming you for her error has no excuse.

I hear working in a law office can suck. I can give her a little benefit of the doubt because she might 1)have a sucky lawyer always yelling (maybe at her) about how the secretaries/paralegals can't do shit and or 2)her boss didnt' tell her what it is so there is no way she can tell me what it is so she got defensive and made up some crap.

But I'm used to SCs saying one thing (brain fart) and thinking they said something else, and blame us for not finding what they wanted.

Like this one woman (who wasnt' sucky) wanting a book entitled Mirror of an Empire. I couldn't find it, and got back on the phone to tell her I coudlnt' find it. She nicely enough started to give me the call no. (because she looked it up before she called us) and I found it as Mirror of Empire. I get back on the phone and ask her "you said it was Mirror of an Empire?" she said, "yes". I mentioned the correct title to her and she said, "oh, yes, that's it."

[Fire_on_High]

I have to admit, my first thought was an official listing of legal requirements for a sex change to be considered official.

[DGoddessChardonnay]

mm, someone escaped from their caretaker and got a hold of a phone. wow, that was painfully...something.

Sounds to me like somebody was on a bad acid trip and took the OP along for the ride.

*sends belated stress relief gift set of chocolate and wine*