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Holy crap! Today was terrible, and it wasn't even Thanksgiving, nor Black Friday...
Customer Service!
I notice a couple voiding off items from their order, and, looking at their purchase, they put in their rewards card info at the end, so, I kinda put two and ten together, and tell them about halfway through that they don't have to void everything to get their savings, all they have to do is hit Pay Now... so I rescan the voided items, which come up on sale, as well they should, and hit Pay Now for them...
C: "What about the pecans?"
I point at the screen where the pecans rang up their savings, "They're right here..."
C: "You need to learn some customer service!"
... What the hell was I doing, first off, second: U Scan is NOT a place that screams customer service to me... If you want customer service, go through a REAL line. I am here to clear your errors, walk you through things, and make sure you AREN'T stealing things. Look at the job from afar briefly: I have to assist four different people all at once. I apportion a bit of my time very briefly to each of those four people, giving more as needed for those who don't understand how to run a UScan, however, I'm also trying to make it as smooth as possible for YOU to get through faster. However however, I can only do this if, when I tell you what you might be doing to screw things up, YOU NEED TO FUCKING STOP DOING THAT!
Which segues nicely into my next story: had a guy come right up and plop his entire purchase onto the shelf/scale part of the Uscan, and he got really huffy when I told him the scale doesn't like that, can't put things there that it isn't expecting.
H: "I was going to just scan from there and bag things right back in..."
Yes, well, honey, the problem is, the scale doesn't like there to be things on it for which it can't recognize the weight... there's a shelf on the other side of the scanner where you can put your impending purchase, and you scan across, and THEN bag. And, while I could clear the weight you just put on it, I would have to clear an error every SINGLE time you pulled something off to scan it.
He moved everything but his phone, and tried to scan things, and gave me a look when it wouldn't scan, so I moved over and pointedly picked up his phone and set it with his purchase.
And moved away, until he scanned a DVD of Lord of the Rings, and the thing prompted for ID (no clue why...) and he turned and glared at me. Just, fuck you, asshole. I didn't make the system, I didn't set the rules... I just follow them.
Customer Service!
I notice a couple voiding off items from their order, and, looking at their purchase, they put in their rewards card info at the end, so, I kinda put two and ten together, and tell them about halfway through that they don't have to void everything to get their savings, all they have to do is hit Pay Now... so I rescan the voided items, which come up on sale, as well they should, and hit Pay Now for them...
C: "What about the pecans?"
I point at the screen where the pecans rang up their savings, "They're right here..."
C: "You need to learn some customer service!"
... What the hell was I doing, first off, second: U Scan is NOT a place that screams customer service to me... If you want customer service, go through a REAL line. I am here to clear your errors, walk you through things, and make sure you AREN'T stealing things. Look at the job from afar briefly: I have to assist four different people all at once. I apportion a bit of my time very briefly to each of those four people, giving more as needed for those who don't understand how to run a UScan, however, I'm also trying to make it as smooth as possible for YOU to get through faster. However however, I can only do this if, when I tell you what you might be doing to screw things up, YOU NEED TO FUCKING STOP DOING THAT!Which segues nicely into my next story: had a guy come right up and plop his entire purchase onto the shelf/scale part of the Uscan, and he got really huffy when I told him the scale doesn't like that, can't put things there that it isn't expecting.
H: "I was going to just scan from there and bag things right back in..."
Yes, well, honey, the problem is, the scale doesn't like there to be things on it for which it can't recognize the weight... there's a shelf on the other side of the scanner where you can put your impending purchase, and you scan across, and THEN bag. And, while I could clear the weight you just put on it, I would have to clear an error every SINGLE time you pulled something off to scan it.
He moved everything but his phone, and tried to scan things, and gave me a look when it wouldn't scan, so I moved over and pointedly picked up his phone and set it with his purchase.
And moved away, until he scanned a DVD of Lord of the Rings, and the thing prompted for ID (no clue why...) and he turned and glared at me. Just, fuck you, asshole. I didn't make the system, I didn't set the rules... I just follow them.
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