Such "compliments" won't flatter me into letting you use our phone.

[Mr Hero]

Sucky non-customer comes to the desk and asks to use the phone.

Due to people abusing it in the past, we no longer allow that, but I point her to a convenience store not even a 5 minute walk. She takes our business card and leaves.

A few minutes later the phone rings. It's her husband.

SCH: Why aren't you letting my wife use your phone?
Me: We don't have a phone that's available for guest use.
SCH: What if I call your corporate office and tell them you wouldn't use the phone and she was crying?
Me: Stammers. (Note: She was fully calm and collected. No crying)
SCH: I think this is a policy you made up your self. I think you're a prick.
Me: You do not need to call me that. (I hang up)

A minute later the phone rings again.
SCH: Ya I just wanted to call to let you know you're an ass.
*click*

Really now? Really? I don't have a phone available for guest use, but I was nice enough to point out where a payphone is in very close distance.

[Wenchie]

Gotta love people like that... :hug* I'm sorry.

Now, will corporate back you up on the policy in case he does call?

[Frantic Freddie]

After he called you a prick I woulda just said "Fuck you asshole".

[Mr Hero]

Gotta love people like that... :hug* I'm sorry.

Now, will corporate back you up on the policy in case he does call?

As I understand it, since we're franchised, it'll come back to my boss. Since he's not the spineless type, he'll review the video before making any judgments.

[Wenchie]

As I understand it, since we're franchised, it'll come back to my boss. Since he's not the spineless type, he'll review the video before making any judgments.

That's good at least. And it's your boss's policy, I'm assuming?

And I'm glad you have tapes with sound. CYA all the way!

[Mr Hero]

My day just keeps getting better! I texted my supervisor about this situation. And she texted me back.

Me: Do you get a lot of people asking to use the phone? I usually say we don't have a public phone, but I think I pissed one guy off.
Her: Not really. People can use the house phone if they are trying to call someone from in the hotel.
Me: The person asking to use the phone was not a guest and neither wasthe person they wanted to call.
Her: Then they can't use the phone. If they want to make a call, they can go to 7 Eleven.

[Kereminde]

Congratulations, butt covered

[superhotelworker]

LOL We don't let people use our phone. "But you're a public building."
WRONG. I am a public SERVICE, Privately owned. No luck. Get out.

[MaseMan]

Yeah, I don't understand why non-customers think businesses are obligated to provide them complimentary services for free. I understand asking, but "no means no."

[MoonCat]

People think any building they can walk into is a "public building" which translates to "I can do anything I want in here!"

That woman's call was probably going to be something like "honey, don't forget to pick up the dry cleaning today" or some other nonsense. If was an emergency, she would have said so, and of course then you dial 9-1-1 and she never touches the phone anyway.

[Mondestrucken]

Why would they even think that they could use the phone? I guess it just boggles my mind, but I was always the kind of person who assumed that they had to find a public phone. That's why they are called public. Because it was for general public use.

[OfficeSlug]

We had a few crazy, homeless type guys come into my grocery store and ask to "just use the phone to call a taxi" so we'd dial and let them talk across the counter on the corded phone.

One guy would stay on for 15 minutes, turns out he'd have THAT employee (of the taxi company) as a captive audience, listening to his crazy notions about pot holes in the local roads, etc.


That sh*t stopped for all outside calls for customers after that.

I don't blame you one bit.

[Salesmonkey]

It sounds like she wasn't asking you to call the police or emergency services... and neither she nor her husband has given you any money... so it sounds like your responsibility to her is zero.

[Mr Hero]

One guy would stay on for 15 minutes, turns out he'd have THAT employee (of the taxi company) as a captive audience, listening to his crazy notions about pot holes in the local roads, etc.

There's still a heart ni me somewhere. If a guest needs to call a cab, I ask for their info and make the call for them. I prefer to do the talking so that I'm 100% sure this person will GTFO.

[depechemodefan]

I don't know if she decided to call her husband to complain or her husband was waiting in the car for her. Then he went out to the payphone to complain? Or did he have a cell phone that he wouldn't let her use?


We used to have a courtesy phone for our library patrons. The idea is they can use it in an emergency, for ex., one guy had to call the people he was meeting to make sure they went to the right library since they havn't shown up.

But most were making drug deals-that is what the cops say. Their convesations would be "yeah, I got it. I'll meet you outside in 5 min).

Or one ass would call his friend, "hi, I'm leaving the library. I'm going to get a beer....yeah.....ok, bye."

Or one ass was on the phone for a while. I wasn't paying attention until he asked his friend, "Did you sleep with her?" I told him it's time to get off the phone.