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I've been a long-time lurker, but sadly (happily?), my first post will be a story from my boyfriend. I apologize for the length, and sorry to say, this is all in a single interaction.
In introduction, my boyfriend is a delivery driver for the large shipping company with an affinity for purple. Drivers are treated as independent contractors, corporate doesn't really have a say in if a driver gets fired, and J's boss happens to be the cool type. This gives J a great deal of leeway in thwarting SCs as they pop up.
They recently acquired an account who is in the process of moving from another city to this current building.
The Cast:
J: Man with low tolerance for whining
EW: Lady with the new account
Round 1:
J shows up to deliver their packages, since that's what most delivery drivers do.
J: Hey! I've got your 50 packages here
EW: No, you don't (?!)
J: Yes... I do...
EW: No, you don't
J: Yes, I do....
EW: But they're not supposed to be here yet.
J: But they are.
Repeat as necessary. Apparently, product was supposed to be sent to their former location (X) rather than their new location (Y).
J: So do you want me to leave them here, or do you want them coded? (ie: sent back to the warehouse)
EW: They're supposed to be at X.
J: ...So, do you want me to leave them here, or do you want me to code them?
EW: Can't you just take them to X?
J: No.
EW: Why not?
J: (incredulous that he'd actually have to explain this) Because this is the address it was shipped to, and because X is in another city which is not covered by our routes.
EW: So?
J: *stare*
EW: But they have to be there today... (cue EW whine with a generous helping of "but I'm the customer").
He essentially tells her no, since it's just a bit ridiculous.
Round 2:
J moves on to negotiate their daily schedule, assess needs, etc.
J: So what time are did you need your deliveries? I'm down here (as in, in this part of the city) at 11-2.
EW: You'll be here at 9:00.
J: So... 11 or 2?
EW: 9:00.
J: I can't be down here at 9:00. I'll be in a different part of the city at 9:00. I can be here at 11-2.
EW: But (insert name of former delivery guy) always did it for us...
It appears Former Delivery Guy granted Ms. EW a lot of concessions, which she expected to be continued, on the basis of she wanted them to. They finally land on a time slot for deliveries.
Round 3:
J: So I'll be here at 3:00 for pick up.
EW: But we always had it at 7:00 back at X location. (For reference, currently, last pick up of the day is at 6pm).
J: Good for you. So I'll be here at 3:00
EW: 7:00
J: 3:00
EW: (in a condescending tone) Seeee-veeee-n
J: Th-reeeeeee.
This repeats several times until she realizes that simply repeating the number isn't going to change anything.
EW: But we're a million dollar account!
J: So is everyone else. I'll be here at 3.
So ends the first encounter. J has the feeling that unfortunately, this will not be the last.
In introduction, my boyfriend is a delivery driver for the large shipping company with an affinity for purple. Drivers are treated as independent contractors, corporate doesn't really have a say in if a driver gets fired, and J's boss happens to be the cool type. This gives J a great deal of leeway in thwarting SCs as they pop up.
They recently acquired an account who is in the process of moving from another city to this current building.
The Cast:
J: Man with low tolerance for whining
EW: Lady with the new account
Round 1:
J shows up to deliver their packages, since that's what most delivery drivers do.
J: Hey! I've got your 50 packages here
EW: No, you don't (?!)
J: Yes... I do...
EW: No, you don't
J: Yes, I do....
EW: But they're not supposed to be here yet.
J: But they are.
Repeat as necessary. Apparently, product was supposed to be sent to their former location (X) rather than their new location (Y).
J: So do you want me to leave them here, or do you want them coded? (ie: sent back to the warehouse)
EW: They're supposed to be at X.
J: ...So, do you want me to leave them here, or do you want me to code them?
EW: Can't you just take them to X?
J: No.
EW: Why not?
J: (incredulous that he'd actually have to explain this) Because this is the address it was shipped to, and because X is in another city which is not covered by our routes.
EW: So?
J: *stare*
EW: But they have to be there today... (cue EW whine with a generous helping of "but I'm the customer").
He essentially tells her no, since it's just a bit ridiculous.
Round 2:
J moves on to negotiate their daily schedule, assess needs, etc.
J: So what time are did you need your deliveries? I'm down here (as in, in this part of the city) at 11-2.
EW: You'll be here at 9:00.
J: So... 11 or 2?
EW: 9:00.
J: I can't be down here at 9:00. I'll be in a different part of the city at 9:00. I can be here at 11-2.
EW: But (insert name of former delivery guy) always did it for us...
It appears Former Delivery Guy granted Ms. EW a lot of concessions, which she expected to be continued, on the basis of she wanted them to. They finally land on a time slot for deliveries.
Round 3:
J: So I'll be here at 3:00 for pick up.
EW: But we always had it at 7:00 back at X location. (For reference, currently, last pick up of the day is at 6pm).
J: Good for you. So I'll be here at 3:00
EW: 7:00
J: 3:00
EW: (in a condescending tone) Seeee-veeee-n
J: Th-reeeeeee.
This repeats several times until she realizes that simply repeating the number isn't going to change anything.
EW: But we're a million dollar account!
J: So is everyone else. I'll be here at 3.
So ends the first encounter. J has the feeling that unfortunately, this will not be the last.
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