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Heard a funny story yesterday from a friend of mine who owns a window installation company.
He had a young, brash fellow finishing up a job at a woman's house a couple of weeks ago. Good worker, but not very "diplomatic" with customers. Everything was going fine, though, until the guy was just about done the job and the woman started complaining about something minor, like a piece of weather stripping or flashing or some such thing.
This conversation is second hand, of course, but reasonably accurate:
AW: Annoying woman
OH: Our hero
AW: I'm not satisfied with your work.
OH: What?
AW: I'm only paying you for half of it. That should be enough to cover your material and labour.
OH: Oh... okay.
The windows the guy was installing are the kind where you can unlock them and actually take the entire panel out for cleaning or replacement. So he went around to every window he'd installed and removed the bottom panels from them and put them in his truck.
OH: If you're only paying for half the job then you're only getting half the windows.
AW: WHAAAAAAAAAA!!?!?!11!!
And the kid drove off.
The woman called my friend, livid, and it took Kevin all of his willpower to not laugh in her face. He finally smoothed things over and took the window panels back himself and the woman agreed to pay the full amount.
He later yelled at the guy for his less-than-diplomatic approach, but finally couldn't contain himself any more and burst out laughing. He told the kid not to do it again and to call him if he had a problem with a customer.
We all had a good laugh about it yesterday. I've got to give the kid kudos for thinking outside the box, so to speak.
He had a young, brash fellow finishing up a job at a woman's house a couple of weeks ago. Good worker, but not very "diplomatic" with customers. Everything was going fine, though, until the guy was just about done the job and the woman started complaining about something minor, like a piece of weather stripping or flashing or some such thing.
This conversation is second hand, of course, but reasonably accurate:
AW: Annoying woman
OH: Our hero
AW: I'm not satisfied with your work.
OH: What?
AW: I'm only paying you for half of it. That should be enough to cover your material and labour.
OH: Oh... okay.
The windows the guy was installing are the kind where you can unlock them and actually take the entire panel out for cleaning or replacement. So he went around to every window he'd installed and removed the bottom panels from them and put them in his truck.
OH: If you're only paying for half the job then you're only getting half the windows.
AW: WHAAAAAAAAAA!!?!?!11!!
And the kid drove off.
The woman called my friend, livid, and it took Kevin all of his willpower to not laugh in her face. He finally smoothed things over and took the window panels back himself and the woman agreed to pay the full amount.
He later yelled at the guy for his less-than-diplomatic approach, but finally couldn't contain himself any more and burst out laughing. He told the kid not to do it again and to call him if he had a problem with a customer.
We all had a good laugh about it yesterday. I've got to give the kid kudos for thinking outside the box, so to speak.
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