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Okay so this is my first and hopefully only (yeah, right) SC since I started working for Catalogue Store. She was buying a "Pear" brand music device and was looking for a protective case to go with it as many were on offer when bought with the device.
Only, the one she wanted was out of stock.
I spent between 5 and 10 minutes going through every case we had for these devices that were part of the offer in our system, looking for one that we still had. I finally find one, the ONLY one we had any of left. She agrees to the items, pays for them and then drops the S-bomb*.
[BACKGROUND]It turns out that this week we are supplying vouchers with any purchase of a "Pear" music device, but it isn't clear as to whether it is meant to be a Catalogue Store voucher or a "deviceSounds" online voucher, so we are waiting for someone from Head Office to tell us which before we give them out. Yet we still have an advert for it in our window [/BACKGROUND]
This customer asked for 'her' voucher and when I explained the above, complete with apologies, all I got in return was (in that self-important tone of snottiness we all love to hate) "Well in that case, I don't want these. I was this close to buying it at [NEARBY ELECTRONICS STORE].
Being an old salt at this retail game, I just casually pointed out the customer service desk and told her that they could help her.
Also, if my coworker who was working there today is on this site, and you read this and know it's me, I'm sorry for inflicting her on you
*The S-bomb, more commonly known as the Suck-bomb is that one intense moment of pure suckiness in an otherwise normal staff-customer transaction
Only, the one she wanted was out of stock.
I spent between 5 and 10 minutes going through every case we had for these devices that were part of the offer in our system, looking for one that we still had. I finally find one, the ONLY one we had any of left. She agrees to the items, pays for them and then drops the S-bomb*.
[BACKGROUND]It turns out that this week we are supplying vouchers with any purchase of a "Pear" music device, but it isn't clear as to whether it is meant to be a Catalogue Store voucher or a "deviceSounds" online voucher, so we are waiting for someone from Head Office to tell us which before we give them out. Yet we still have an advert for it in our window [/BACKGROUND]
This customer asked for 'her' voucher and when I explained the above, complete with apologies, all I got in return was (in that self-important tone of snottiness we all love to hate) "Well in that case, I don't want these. I was this close to buying it at [NEARBY ELECTRONICS STORE].
Being an old salt at this retail game, I just casually pointed out the customer service desk and told her that they could help her.
Also, if my coworker who was working there today is on this site, and you read this and know it's me, I'm sorry for inflicting her on you
*The S-bomb, more commonly known as the Suck-bomb is that one intense moment of pure suckiness in an otherwise normal staff-customer transaction
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