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Some people never learn.

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  • Some people never learn.

    There's only a few of us on graveyard shift, but late at night we get a lot of live ones. We also have some regular 'customers'...people who try to place fraudulent orders at night for some reason...thinking that maybe since it's 2AM and not 2 in the afternoon, they'll somehow get through. These are the people who will call...and call...and call again, giving us different cards numbers or checking accounts each time.

    Well tonight we got ourselves a new 'regular'...we'll call her Alicia. At least that was one of the names she gave us. She spoke to all six people in the department at least twice...yes, that's how many times she called. She kept trying to use this credit card, and claimed it was hers. So we called the bank, and she couldn't verify anything on the account according to the bank rep. (You know, like Mother's maiden name? Billing address? Correct spelling of 'your' name?) We told her we couldn't help her and she threw a fit and kept calling for more than an hour.

    Here's a few highlights from 'Alicia's' experience with us, overheard on the floor. Note: These are all parts of different conversations, said by various reps.

    'You originally said it was your credit card.
    So now why are you claiming it is your sister's card? You were confused? Well so am I. Having a card is like being pregnant. It's either your card, or it isn't. There is no such thing as 'sort of'.

    'You originally told me it was your card, which is why I called the bank for you. Yes, you did! Yes, I *am* calling you a liar. I remember exactly what you told me.'

    'No, I did not say you were illiterate, ma'am.'*rep hits mute and mutters* What you are is a fricking moron!

    'You'll need to go to a store and purchase minutes over the counter, ma'am. No, you cannot place orders over the phone. Because you didn't pass our verification process. No, ma'am, you did not. I've got all the notes from all the people you have spoken with tonight., and not once during all that time did you pass. Oh, so apparently all of them are lying? No I don't think so. You CANNOT place any more orders with us...Now please stop calling.'

    'I don't care if you don't want to go to the store, you will not bully me into giving you minutes!'

    'No, ma'am, you are not calling from that phone. We have caller ID and I can see exactly what phone you're calling from. Yes, I can. Yes, I can. Yes, I can. Ma'am, this discussion is getting us nowhere. I am disconnecting this call now.' *to the other reps* She called me a cracker ass ho! AHAHAHAHAHAHAHAHAHA!!!!!!

    'Ma'am, there is nothing further we can do for you. Oh, really? And who is that? Yes, you said that. What's his name? Ma'am, I know exactly who the attorney general is. You can threaten to sick him on us, but given the fact that you don't even know what his name is, I doubt you'll get much attention from him.'
    Because as we all know, on the Internet all men are men, all women are men and all children are FBI agents.

  • #2
    How?...
    Why?...
    But she...
    The attourney general wouldn't...
    I can't...
    Ouch! At least my brain cells are dying laughing.

    I took one night shift in the call center where I worked a couple years ago and vowed never to take one again. We got all the crazies. One guy called in on a line for free information about one of those new mattresses (the kind advertised on TV all day that will magically solve ANY sleep problems you may have) and argued with me for ten minutes about how it can't be free because NOTHING in this world is free.

    Then there were the perverts who seemed to like pretending our order lines were phone sex lines. I'd heard stories about them, but I'd never met one until that night. He'd been calling from the same phone for over an hour, hanging up if he heard a male rep and asking the female reps what they were wearing. After a couple of my co-workers got his call, he showed up on my line. Apparently, my voice sounded female to him as I gave my canned greeting because he asked me what I was wearing. So I adjusted my voice to be certain it came out very deep and very masculine and said, "Nothing but a black lace thong, two sizes too small." I heard a cough and a click, and, to my knowledge, he didn't call back the rest of the night.

    I can't help wondering, though, if the woman in the OP would have done the same thing in the middle of the day. Did she think only dumb and/or gullible reps work at night? But I love how, as her popularity grew, the reps' responses became less and less friendly. Would have enjoyed listening in on those calls.
    I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
    - Bill Watterson

    My co-workers: They're there when they need me.
    - IPF

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    • #3
      Points for persistance, at least.
      Unseen but seeing
      oh dear, now they're masquerading as sane-KiaKat
      There isn't enough interpretive dance in the workplace these days-Irv
      3rd shift needs love, too
      RIP, mo bhrionglóid

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      • #4
        sure, call the attorney general. so they can arrest you for credit card fraud.

        hawaiian shirts,
        I don't go in for ancient wisdom
        I don't believe just 'cause ideas are tenacious
        It means that they're worthy - Tim Minchin, "White Wine in the Sun"

        Comment


        • #5
          Quoth BeckySunshine View Post
          Points for persistance, at least.
          But they get deducted for lack of sanity and forethought
          I AM the evil bastard!
          A+ Certified IT Technician

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