Hi,
First post here, I've worked at a truck rental shop for the last three monthes as a Customer Service Representive. The story I'm about to tell concluded the worst day at work for me ever. I had worked from 9 until 6:30 without a break and for 6.5 of those hours completely alone because my manager didn't feel like showing back up to redeem my 1 hour lunch break he promised.
6:15 my manager shows up just to drop something off and telling me that he's leaving me alone and might be back to help close. He ignores everything I say to him and leaves mid conversation.
I help the customer(s) at my counter. There is a line of 3 people behind my customers, a nice couple. I grab the keys to the only one-way truck I can rent (the other popped a check engine light and we aren't allowed to rent them with that issue). Go out to deice and clean the truck, slip, fall hard as I roll my right ankle. Tell this customer I need to go inside and call someone else to come in as I can no longer stand. Customer is fine with this, I limp in, tell the waiting customers that I need to call someone to come in because I can't stand; I just sprained my ankle.
SC: I had better get a discount for you keeping me waiting like this
Me: Okay, I can do that, let me call someone first though so we can get the truck pulled out and cleaned for you.
SC:Okay, hurry up though
Make like 6 calls, one person can but I'm greatly inconviencing him from using the gym, even though we close in 20 minutes. He hung up on me the first time I called.
Me: (from the rolly chair) Okay, I have a coworker who will be here in 5 minutes
SC: Good! You're going to wheel yourself over to the desk to start my paperwork right?
Me: My coworker will be in a just a few minutes
SC: Could you just start it for me
Me: (while clearly in a lot of pain (biting my lip and tearing up a little)) I roll myself over to the computer terminal, and open up the rental screen. I get her last name and pull up her reservation
SC: You'll give me 29 cents a mile right?
Little Voice Inside My Head (LVIMH): Wtf, our regular rates are 99 cents a mile and in case you didn't notice, even though I told you, I just sprained my ankle have some sympathy, I'm glad that my misfortune is helping you out. Yes, I'll give you a discount but you don't deserve one.
Me: Our normal rate is 99 cents a mile the best I can do 79 cents.
SC: Why not 29 cents
Me: I'm sorry I cannot do that, i'm not supposed to do this but I'll give it to you for 69 cents
SC: I guess thats good enough.
After giving me more crap about our rates and how often she claimed to rent here (probally because she's constantly evicted (I've never seen her before)). BTW lady, thanks for asking how my ankle is--it hurts much more now that I've warmed up in here. My coworker shows up. Only moves the trucks I need and then sits idle.
Me: The security deposit for this truck is $105. If you use a credit card, your card will not be charged, just authorized, similar to gas station prepay.
SC: Why do you need security deposit?
Me: To ensure that we get the truck back and that the rental charges will be paid
SC: I don't have no hundred dollars. I've never needed that to rent here before. Thats ridiculous, thats a lot of money.
LVIMH: lady! Unlike your car this truck is worth more than $105 and I assure that your bill will be pretty close to that price anyway.
Me: Would you like to run it as credit than, so nothing is charged just authorized?
SC: Sure that should work I don't have $105 on it, but it should authorize anyway, right?
Me: It will probally get declined, since all the authorization does is check to see if you have $105 in it.
SC: Lets try anyway. I bet it'll work. By the way I'm going to have to pay my final rental fee with the card now right?
Me: You can pay anyway you'd like when you return our truck.
LVIMH: Omg look at that (i show her the screen). Can't believe it your card got declined. Wow. Impossible. Maybe its cause you don't have any money in it!
SC: Can you swipe it again?
Me: Sure.
Declined
SC: Lets try this other one
Declined
SC: Can't you rent it to me without a security deposit?
Me: I'm sorry I cannot.
SC: I have before.
LVIMH: No, No, No! you never have!
Me: We have always had a security deposit
SC: I am so frustrated. This is the most frustrated I've ever been. Why can't you do anything?!
Me: I can relate to your fustration, Mam
SC: I don't think you could relate to how I feel. You couldn't ever relate.
I snap
Me: You don't think I can *accidently use a curse word* relate to you? I'm sitting here with a swollen ankle explaining security deposits
Her jaw drops
SC: You can't curse at me I'm a CUSTOMER!
She goes into a 10 minute rant about how poorly I perform my work. And how she didn't attack me personally (clearly she did--why else would she say you?) but I attacked her cause I swore.
SC: You shouldn't work in this profession if you can't deal with customers. I'm calling your 1800.
Me: I'm sorry I swore, as you can see its been a rough night.
SC: I'm calling your 1800 right now.
My coworker says to her and I that shes kinda right. Thanks for backing me up bud? What exactly are you doing? Her husband is like why are you calling he said sorry and you are being harsh to him. The number is closed cause its late at night.
Anyway, long story short. She called everyone she could to complain about me. Ridiculous. IMHO she got was coming, and I'm glad she couldn't rent her truck. As far as I know, nobody did anything about her complaint. And I went to hospital after she left. Terrible sprain, doctor was almost certain it was fractured when I first came in.
First post here, I've worked at a truck rental shop for the last three monthes as a Customer Service Representive. The story I'm about to tell concluded the worst day at work for me ever. I had worked from 9 until 6:30 without a break and for 6.5 of those hours completely alone because my manager didn't feel like showing back up to redeem my 1 hour lunch break he promised.
6:15 my manager shows up just to drop something off and telling me that he's leaving me alone and might be back to help close. He ignores everything I say to him and leaves mid conversation.
I help the customer(s) at my counter. There is a line of 3 people behind my customers, a nice couple. I grab the keys to the only one-way truck I can rent (the other popped a check engine light and we aren't allowed to rent them with that issue). Go out to deice and clean the truck, slip, fall hard as I roll my right ankle. Tell this customer I need to go inside and call someone else to come in as I can no longer stand. Customer is fine with this, I limp in, tell the waiting customers that I need to call someone to come in because I can't stand; I just sprained my ankle.
SC: I had better get a discount for you keeping me waiting like this
Me: Okay, I can do that, let me call someone first though so we can get the truck pulled out and cleaned for you.
SC:Okay, hurry up though
Make like 6 calls, one person can but I'm greatly inconviencing him from using the gym, even though we close in 20 minutes. He hung up on me the first time I called.
Me: (from the rolly chair) Okay, I have a coworker who will be here in 5 minutes
SC: Good! You're going to wheel yourself over to the desk to start my paperwork right?
Me: My coworker will be in a just a few minutes
SC: Could you just start it for me
Me: (while clearly in a lot of pain (biting my lip and tearing up a little)) I roll myself over to the computer terminal, and open up the rental screen. I get her last name and pull up her reservation
SC: You'll give me 29 cents a mile right?
Little Voice Inside My Head (LVIMH): Wtf, our regular rates are 99 cents a mile and in case you didn't notice, even though I told you, I just sprained my ankle have some sympathy, I'm glad that my misfortune is helping you out. Yes, I'll give you a discount but you don't deserve one.
Me: Our normal rate is 99 cents a mile the best I can do 79 cents.
SC: Why not 29 cents
Me: I'm sorry I cannot do that, i'm not supposed to do this but I'll give it to you for 69 cents
SC: I guess thats good enough.
After giving me more crap about our rates and how often she claimed to rent here (probally because she's constantly evicted (I've never seen her before)). BTW lady, thanks for asking how my ankle is--it hurts much more now that I've warmed up in here. My coworker shows up. Only moves the trucks I need and then sits idle.
Me: The security deposit for this truck is $105. If you use a credit card, your card will not be charged, just authorized, similar to gas station prepay.
SC: Why do you need security deposit?
Me: To ensure that we get the truck back and that the rental charges will be paid
SC: I don't have no hundred dollars. I've never needed that to rent here before. Thats ridiculous, thats a lot of money.
LVIMH: lady! Unlike your car this truck is worth more than $105 and I assure that your bill will be pretty close to that price anyway.
Me: Would you like to run it as credit than, so nothing is charged just authorized?
SC: Sure that should work I don't have $105 on it, but it should authorize anyway, right?
Me: It will probally get declined, since all the authorization does is check to see if you have $105 in it.
SC: Lets try anyway. I bet it'll work. By the way I'm going to have to pay my final rental fee with the card now right?
Me: You can pay anyway you'd like when you return our truck.
LVIMH: Omg look at that (i show her the screen). Can't believe it your card got declined. Wow. Impossible. Maybe its cause you don't have any money in it!
SC: Can you swipe it again?
Me: Sure.
Declined
SC: Lets try this other one
Declined
SC: Can't you rent it to me without a security deposit?
Me: I'm sorry I cannot.
SC: I have before.
LVIMH: No, No, No! you never have!
Me: We have always had a security deposit
SC: I am so frustrated. This is the most frustrated I've ever been. Why can't you do anything?!
Me: I can relate to your fustration, Mam
SC: I don't think you could relate to how I feel. You couldn't ever relate.
I snap
Me: You don't think I can *accidently use a curse word* relate to you? I'm sitting here with a swollen ankle explaining security deposits
Her jaw drops
SC: You can't curse at me I'm a CUSTOMER!
She goes into a 10 minute rant about how poorly I perform my work. And how she didn't attack me personally (clearly she did--why else would she say you?) but I attacked her cause I swore.
SC: You shouldn't work in this profession if you can't deal with customers. I'm calling your 1800.
Me: I'm sorry I swore, as you can see its been a rough night.
SC: I'm calling your 1800 right now.
My coworker says to her and I that shes kinda right. Thanks for backing me up bud? What exactly are you doing? Her husband is like why are you calling he said sorry and you are being harsh to him. The number is closed cause its late at night.
Anyway, long story short. She called everyone she could to complain about me. Ridiculous. IMHO she got was coming, and I'm glad she couldn't rent her truck. As far as I know, nobody did anything about her complaint. And I went to hospital after she left. Terrible sprain, doctor was almost certain it was fractured when I first came in.
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