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Had two guys come in while I still had a cashier tonight, but no front end manager...
And they got really, REALLY interested in our little desk bells for approving of our customer service... to the point they offered to buy the stupid little bell... cashier basically says "No," guy turns to me, as I'm standing right behind the cashier and he tries to bargain with me... and I say, "No, you can buy them in any office supply store. They're part of the fixtures, sir..."
Anyway, they start talking about buying a Christmas tree... so, cashier shows them our list of trees and prices, and guy 1 immediately goes, "I want a big tree!"
Guy 2 talks about how, when they get home, they need to play more Quarters, and every time he gets one, the other guy should ring a bell. 'Oh good,' think I, 'They're drunk... well, that explains it...'
Guy 1 points out that the first tree he asked for wasn't the largest one we sell, so, void that one, and ring him up for the twelve foot tree!
(There is NO WAY we have any twelve foot trees out there... I'm taller than most of them...)
Cashier voids the first tree, rings in the second, and then has to call the night manager to come override the void...
And guy 1 starts to walk out while we're waiting.
Cashier calls him back to wait... Guy 1 starts complaining about his ice ream melting while we wait for Night Manager to come from the far end of the store all the way up front. Yeah, whatever.
Night Manager comes up, overrides, and brings a stocker up with him, cause guys have been complaining about how they'll need help getting the tree in their car. Ah, we're not a tree lot. We have no one to assist you. Plus, you have two guys... but anyway, they pay, and head out, and I tell cashier to go home, as it's that time.
She leaves, I move over to watch UScan, guy 1 and stocker come back in, Guy 1 is furious, "I need a GOD DAMN return!" I get on the phone and call Night Manager back up front, and go back to my duties, cause he's off my hands...
I happen to look up as Guy 1 storms out through the little pathway between my register and the wall, and overhear him say, "That guy has a piss poor attitude."
The guy who just held back from just kicking you out after you picked up the intercom and belched into it for everyone to hear? The one who rightly shouldn't have given you a refund because you didn't go to check out the trees first? Te one who caught you randomly picking up the phone on the guest service desk and trying to dial out without asking? HE HAS the piss poor attitude?
A little bit later, I'm heading off to return a basket I borrowed from the cigarette counter and an entirely different guy comes up and immediately starts yelling. "Get me a cashier!"
"There aren't any...?"
"Well, get me one, I'm not going through those god damn things!"
"Hold on, sir..." I continue over to put the basket away, and walk back over, noticing Night Manager walking outside getting carts, and realize he's going to be unavailable for the time... so, I jump on the register, and start to check him out, only for him to start grousing about one of the milks he picked up being leaky... but I ring through his order, or at least up until I run into the first divider...
"Is this a separate order?"
"No, I just didn't want this going in the same bag..."
"Oh, kay..." I keep going, and, as I scan, he starts to calm down.
Weird.
And they got really, REALLY interested in our little desk bells for approving of our customer service... to the point they offered to buy the stupid little bell... cashier basically says "No," guy turns to me, as I'm standing right behind the cashier and he tries to bargain with me... and I say, "No, you can buy them in any office supply store. They're part of the fixtures, sir..."
Anyway, they start talking about buying a Christmas tree... so, cashier shows them our list of trees and prices, and guy 1 immediately goes, "I want a big tree!"
Guy 2 talks about how, when they get home, they need to play more Quarters, and every time he gets one, the other guy should ring a bell. 'Oh good,' think I, 'They're drunk... well, that explains it...'
Guy 1 points out that the first tree he asked for wasn't the largest one we sell, so, void that one, and ring him up for the twelve foot tree!
(There is NO WAY we have any twelve foot trees out there... I'm taller than most of them...)
Cashier voids the first tree, rings in the second, and then has to call the night manager to come override the void...
And guy 1 starts to walk out while we're waiting.
Cashier calls him back to wait... Guy 1 starts complaining about his ice ream melting while we wait for Night Manager to come from the far end of the store all the way up front. Yeah, whatever.
Night Manager comes up, overrides, and brings a stocker up with him, cause guys have been complaining about how they'll need help getting the tree in their car. Ah, we're not a tree lot. We have no one to assist you. Plus, you have two guys... but anyway, they pay, and head out, and I tell cashier to go home, as it's that time.
She leaves, I move over to watch UScan, guy 1 and stocker come back in, Guy 1 is furious, "I need a GOD DAMN return!" I get on the phone and call Night Manager back up front, and go back to my duties, cause he's off my hands...
I happen to look up as Guy 1 storms out through the little pathway between my register and the wall, and overhear him say, "That guy has a piss poor attitude."
The guy who just held back from just kicking you out after you picked up the intercom and belched into it for everyone to hear? The one who rightly shouldn't have given you a refund because you didn't go to check out the trees first? Te one who caught you randomly picking up the phone on the guest service desk and trying to dial out without asking? HE HAS the piss poor attitude?
A little bit later, I'm heading off to return a basket I borrowed from the cigarette counter and an entirely different guy comes up and immediately starts yelling. "Get me a cashier!"
"There aren't any...?"
"Well, get me one, I'm not going through those god damn things!"
"Hold on, sir..." I continue over to put the basket away, and walk back over, noticing Night Manager walking outside getting carts, and realize he's going to be unavailable for the time... so, I jump on the register, and start to check him out, only for him to start grousing about one of the milks he picked up being leaky... but I ring through his order, or at least up until I run into the first divider...
"Is this a separate order?"
"No, I just didn't want this going in the same bag..."
"Oh, kay..." I keep going, and, as I scan, he starts to calm down.
Weird.
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