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An SC successfully made me cry today. I think that such an accomplishment is like the Nobel Prize of SCs.
So I got to work this morning and I found out I was on Cash A. I loathe Cash A, because the belt randomly stops working. We have had people check it out, but apparently it is fine. Still every so often it just won't work. The easiest way to restart the belt is to hit it very hard with your right fist. However, I sprained my wrist two weeks ago, and I really didn't want to hurt myself. So when it stopped working early in the morning, I just flipped it to off and asked customers to simply push their items too me.
I was at my til talking with a customer about how I hoped things wouldn't get to crazy. This woman then butts in about how doors have locks to keep the crazies out. I point out that I can't lock the doors to the store, which is what I was discussing with my current customer. I bid him farewell, and a Merry Christmas, then turn to deal with the woman.
Me= Excuse me Ma'am, could you push your items up toward me. The belt is not working.
SC= *turns to man behind her* I have never heard a cashier complain so much in my life. She just won't stop. It's Christmas, shouldn't it be a rule that all the cashiers should be happy. I mean, I have all these health problems and I'm happy. This girl must be a really horrible person to complain so much. You really don't expect service people to act like this. Etc
I don't know if it was the woman, the stress of the holidays, the fact I was on Cash A, or some culmination of everything, but my lip began to tremble. I think the worst thing was that the woman never spoke TO me, only to the other customers as if it was beneath her to speak to me. The man she was talking to was actually one of my favorite customers. He didn't say a word to her, but every time she turned her back to him he would make calming gestures and mouth kinds words.
The whole time I was waiting on her, the woman never stopped ranting to my whole line. Now normally I would have walked off by now, but I hadn't worked for Wally World long enough to know what to do in this case. Should I call a manager, should I walk off? So I stood there. Lip quivering, eyes filling up, breathing as slowly as a could. Finally I finished the woman's order.
Me=Your total is xxx
SC= *Finally addressing me* You should really cheer up, hunny.
Me= Your Total is XXX! SWIPE YOUR CREDIT CARD
She did. And I had her sign, and she finally left. The customer I like, who is a very sweet older man, just talked to me about how some people don't deserve anyone's time. How people pretend to be happy this time of the year, but are really miserable and want to make everyone else feel the same. However, I had started to cry by this point already (I happily didn't really cry until AFTER the SC left). My CSM came over, and told me that I didn't have to put up with people treating me badly. That I should just call a Manager, or walkaway if it happens again.
Then she sent me upstairs to calm down, and sent a manager to talk with me about it. The rest of the day was pretty great after that. 99% of my customers were happy and joking with me, but I still can't believe an SC made me cry.
The only other time I cried at work was when that SC grew thorned roses in my face at my first job at the grocery store.
So I got to work this morning and I found out I was on Cash A. I loathe Cash A, because the belt randomly stops working. We have had people check it out, but apparently it is fine. Still every so often it just won't work. The easiest way to restart the belt is to hit it very hard with your right fist. However, I sprained my wrist two weeks ago, and I really didn't want to hurt myself. So when it stopped working early in the morning, I just flipped it to off and asked customers to simply push their items too me.
I was at my til talking with a customer about how I hoped things wouldn't get to crazy. This woman then butts in about how doors have locks to keep the crazies out. I point out that I can't lock the doors to the store, which is what I was discussing with my current customer. I bid him farewell, and a Merry Christmas, then turn to deal with the woman.
Me= Excuse me Ma'am, could you push your items up toward me. The belt is not working.
SC= *turns to man behind her* I have never heard a cashier complain so much in my life. She just won't stop. It's Christmas, shouldn't it be a rule that all the cashiers should be happy. I mean, I have all these health problems and I'm happy. This girl must be a really horrible person to complain so much. You really don't expect service people to act like this. Etc
I don't know if it was the woman, the stress of the holidays, the fact I was on Cash A, or some culmination of everything, but my lip began to tremble. I think the worst thing was that the woman never spoke TO me, only to the other customers as if it was beneath her to speak to me. The man she was talking to was actually one of my favorite customers. He didn't say a word to her, but every time she turned her back to him he would make calming gestures and mouth kinds words.
The whole time I was waiting on her, the woman never stopped ranting to my whole line. Now normally I would have walked off by now, but I hadn't worked for Wally World long enough to know what to do in this case. Should I call a manager, should I walk off? So I stood there. Lip quivering, eyes filling up, breathing as slowly as a could. Finally I finished the woman's order.
Me=Your total is xxx
SC= *Finally addressing me* You should really cheer up, hunny.
Me= Your Total is XXX! SWIPE YOUR CREDIT CARD
She did. And I had her sign, and she finally left. The customer I like, who is a very sweet older man, just talked to me about how some people don't deserve anyone's time. How people pretend to be happy this time of the year, but are really miserable and want to make everyone else feel the same. However, I had started to cry by this point already (I happily didn't really cry until AFTER the SC left). My CSM came over, and told me that I didn't have to put up with people treating me badly. That I should just call a Manager, or walkaway if it happens again.
Then she sent me upstairs to calm down, and sent a manager to talk with me about it. The rest of the day was pretty great after that. 99% of my customers were happy and joking with me, but I still can't believe an SC made me cry.
The only other time I cried at work was when that SC grew thorned roses in my face at my first job at the grocery store.
I'm so sorry that nasty evil bitch got to you. Some people just aren't satisfied until they've made others as miserable as they themselves are.
If it makes you feel any better I actually made a SC mad at me, and she made me cry too. It didn't help that my birdy flew out the door earlier that day too (but we got him back later on), and this made me so hysterical that I couldn't work any longer. 
for the hag
I would probably have started crying in front of her though, which would have meant she won. 
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