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A few years back we rebuilt a motor for a customer and shipped it back to them. There were some problems with it, such as the manfacture for some insane reason put a groove in the bearing houseing then let grease spew into the windings. Messy as hell, but as long it is still given grease the bearings won't go bad. Also the type of bearing that was used also shifted slightly, as it is suppost to. This also can't be seen when assembled.
Anyway, we send the thing back. A few days later we get an angery call from them. First they complain about the grease (we warned them), then about how crappy the bearing was. Which is odd since it was new and passed out tests.
So as the other guys are out on a call, so I am left behind to recive the motor. No problem, I just act as a pair of arms attached to legs and move it off the back of the truck.
Then things take a turn for the "Huh?". We were suspicious of their complaints for the bearing. After all, how could they see it? Well they could see it when they compleatly dismantled the motor (violating the hell out of the warrenty.) And by compleatly, I mean compleatly. Even the parts thet have to do with power were dismantled.
So the brain surgeon that dropped it off proceeded to ream me out about what a crappy job we did. Even implying we put the weird grove in the bearing houseing. As well as using substandard parts, like the bearing, which he showed how it was broken, by shifting it back and forth, in exactly the manner it is suppost to. I took the oppertunity to mouth "You f****** moron." as he was turned away. (I'm passive aggresive, so sue me.)
I bearly contain my laughter until he leaves. When the guys get back I explain what happened, and we call them to explain that they now have to pay for the reassebley of a fully functioning motor, and no were not going to charge less then last time.
Anyway, we send the thing back. A few days later we get an angery call from them. First they complain about the grease (we warned them), then about how crappy the bearing was. Which is odd since it was new and passed out tests.
So as the other guys are out on a call, so I am left behind to recive the motor. No problem, I just act as a pair of arms attached to legs and move it off the back of the truck.
Then things take a turn for the "Huh?". We were suspicious of their complaints for the bearing. After all, how could they see it? Well they could see it when they compleatly dismantled the motor (violating the hell out of the warrenty.) And by compleatly, I mean compleatly. Even the parts thet have to do with power were dismantled.
So the brain surgeon that dropped it off proceeded to ream me out about what a crappy job we did. Even implying we put the weird grove in the bearing houseing. As well as using substandard parts, like the bearing, which he showed how it was broken, by shifting it back and forth, in exactly the manner it is suppost to. I took the oppertunity to mouth "You f****** moron." as he was turned away. (I'm passive aggresive, so sue me.)
I bearly contain my laughter until he leaves. When the guys get back I explain what happened, and we call them to explain that they now have to pay for the reassebley of a fully functioning motor, and no were not going to charge less then last time.
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