Ok so this was the day after Christmas and I had to work. Mind you I am having a bad day, because my uncle had passed Christmas eve.
Asshat:
Me:me
CS: Asshat
HC: head cashier
I was in the returns when SC came in the store, he was returning some molding.
Me: Can I see your receipt please?
CS: I don't haveit
Me: All right, how did you pay for it?
CS: This card(tosses card on counter)
Me: *fiddles with computer, says he didn't use the card, I triple-check to make sure it's not a glitch (tends to happen) It's not on this card, is there any other way you could have paid for this?
CS: NO! I used that card! I have used it everytime I've been in here for weeks.
Me: Well I checked the system and it's not on this card. I checked.
CS: I used this card!
Me: *RINSE, LATHER REPEAT
CS: *same bs*
Me: Well if I can see your license I can give you a store merchandise
CS: *tosses down license
after I run through his info he says this shit!
CS: Did someone zap away your holiday spirit because I think you treated me very rudely.
Me: Well over the holidays I had a relative pass away--(I think I did nothing wrong)
CS: Well that's not my fault. If you had relatives die you shouldn't be working. Now I'm going to have to report you to management.
Me: Good luck with that. (I had to ask to use the restroom because I thought I was gonna have a breakdown, I just started bawling!!)
****LATER****
Same guy comes back with more returns
CS: Could you just get someone else over here?
Me: Well my shift is over, so why not, calls HC---
"Hey my shift's over and the customer doesn't want to deal with me.."
HC: What? Why?
Me:....
HC: *comes over after calling someone to relieve me* How may I help you?
CS: I need to return this * has many receipts
HC: Oh, sir I can return them all for you at once
CS: *shove
***
HC: what was up with that?
ME: that's the guy who reported me
HC: He was a jerk
And then the FOOOOL!
SC: dumb lady
ME
MOD: manager on duty
SC: I need to return these. My dad died and I cleaned out his trailer. Blah blah blah.
Me: *normally I'd feel bad but tow things here: 1) how'd you know they are from here if your "dad bought" them and they're in a different store bag; 2) she came in last week with the same story except it was her dead dad's attic* So you don't have the receipt?
SC: No, my dad died
Me: May I see you license please?
SC: Ok
Me: *types in info, even though it's pointless; computer denies her since she's done this repeatedly like last time* I'm sorry ma'am but because you can't produce a receipt I can't return the product
SC: Well then what am I supposed to do?
Me: Would you like me to call over a MOD?
SC: Could they override it?
Me: I'm not sure, but I can check on that. *I know they can't I just want MOD to see her* * calls MOD*
MOD: What seems to be the problem here
Me:*explains the situation with SC talking over me*
MOD: I'm sorry ma'am but the system isn't letting us return the item because you've returned without a receipt to much
SC: can't you override it
MOD: The system won't allow it. blah blah blah
SC: Well can I have some one else return it for me?
MOD: No. The person who bought it is the only one who's allowed to return it
*customer leaves; I told MOD that she came before he knew*
*customer comes back with friend and same product*
SC2: Can I return this for her?
Me: No, my MOD already explained to her that no one can return it for her
SC1&@: *storm out*
Asshat:
Me:me
CS: Asshat
HC: head cashier
I was in the returns when SC came in the store, he was returning some molding.
Me: Can I see your receipt please?
CS: I don't haveit
Me: All right, how did you pay for it?
CS: This card(tosses card on counter)
Me: *fiddles with computer, says he didn't use the card, I triple-check to make sure it's not a glitch (tends to happen) It's not on this card, is there any other way you could have paid for this?
CS: NO! I used that card! I have used it everytime I've been in here for weeks.
Me: Well I checked the system and it's not on this card. I checked.
CS: I used this card!
Me: *RINSE, LATHER REPEAT
CS: *same bs*
Me: Well if I can see your license I can give you a store merchandise
CS: *tosses down license
after I run through his info he says this shit!
CS: Did someone zap away your holiday spirit because I think you treated me very rudely.
Me: Well over the holidays I had a relative pass away--(I think I did nothing wrong)
CS: Well that's not my fault. If you had relatives die you shouldn't be working. Now I'm going to have to report you to management.
Me: Good luck with that. (I had to ask to use the restroom because I thought I was gonna have a breakdown, I just started bawling!!)
****LATER****
Same guy comes back with more returns
CS: Could you just get someone else over here?
Me: Well my shift is over, so why not, calls HC---
"Hey my shift's over and the customer doesn't want to deal with me.."
HC: What? Why?
Me:....
HC: *comes over after calling someone to relieve me* How may I help you?
CS: I need to return this * has many receipts
HC: Oh, sir I can return them all for you at once
CS: *shove
***
HC: what was up with that?
ME: that's the guy who reported me
HC: He was a jerk
And then the FOOOOL!
SC: dumb lady
ME
MOD: manager on duty
SC: I need to return these. My dad died and I cleaned out his trailer. Blah blah blah.
Me: *normally I'd feel bad but tow things here: 1) how'd you know they are from here if your "dad bought" them and they're in a different store bag; 2) she came in last week with the same story except it was her dead dad's attic* So you don't have the receipt?
SC: No, my dad died
Me: May I see you license please?
SC: Ok
Me: *types in info, even though it's pointless; computer denies her since she's done this repeatedly like last time* I'm sorry ma'am but because you can't produce a receipt I can't return the product
SC: Well then what am I supposed to do?
Me: Would you like me to call over a MOD?
SC: Could they override it?
Me: I'm not sure, but I can check on that. *I know they can't I just want MOD to see her* * calls MOD*
MOD: What seems to be the problem here
Me:*explains the situation with SC talking over me*
MOD: I'm sorry ma'am but the system isn't letting us return the item because you've returned without a receipt to much
SC: can't you override it
MOD: The system won't allow it. blah blah blah
SC: Well can I have some one else return it for me?
MOD: No. The person who bought it is the only one who's allowed to return it
*customer leaves; I told MOD that she came before he knew*
*customer comes back with friend and same product*
SC2: Can I return this for her?
Me: No, my MOD already explained to her that no one can return it for her
SC1&@: *storm out*
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