Your point is lost on me

[batmoody]

Ok so we have Pepsi 12 packs on sale, buy 2 get 2 free plus you get a free bag of Doritos. YAY! Most customers, when they come through my line with 2 cases or 3 cases, i let them know, hey these are buy 2 get 2 free and you get a bag of Doritos and they are pretty happy about it.

Not this guy....

SC comes through my line with a few groceries and 3 cases of Pepsi. So he is already buying the 2, so he would get 2 free plus free chips! YAY!

ME: The Pepsi is buy 2 get 2 free this week, and you get a free bag of Doritos. Would you like me to ring another Pepsi and get you some chips?

SC: No, these are buy 2 get one free.

As we all know, sometimes customers don't read very well, so i produce the ad that I keep handy in my register for such occassion, and show him that indeed, it is buy 2 get 2 free. YAY!

ME: So would you like another Pepsi and free chips?

SC: (snaps) No! I don't want any of it. Just cancel this order and I will put these away.

He grabs the 3 cases of soda and storms back to the soda aisle.

WTF?

Ok, so i cancel the transaction. I wasn't rude or anything to this guy. I treated him the same as the many other poeple that I have pointed this out to, and no one has gotten bent out of shape over it. They are always happy and thank me. Thats why I do it!

A few minutes later he returns to my register without the soda and wants me to re-ring his other stuff. I do, careful not to poke the bear. As he is leaving, he mumbles "Sorry bout that" and I turn to him and say "That's ok, I just thought I would let you know about the free deal you could get since you already bought the right stuff...That'll learn me!" He chuckled and I chuckled and he went on his way.

Seriously. Why would he not get the free other case and chips? He would be out nothing! He was already willing to buy 2 to get one free... I just don't get it. And then for him to decide he doesn't want any of it? To waste my time, his time...



What I wanted to say was, "You sir, are the reason I will never mention another deal to another customer ever."

And I may never. Boss doesn't like it when I do anyways.

[ZedOmega]

He actually turned down a free case of soda.

*hands over a bat with some metal studs attached to it* This is what I'd like to call the Intelligence Correction Device. Use it well. I insist.

[bubblelittlepally]

Someone has his panties in a bunch!

If you told me that, I'd be extatic! YAY for free Dorritoes and soda!

[Irving Patrick Freleigh]

Seriously. Why would he not get the free other case and chips? He would be out nothing! He was already willing to buy 2 to get one free... I just don't get it. And then for him to decide he doesn't want any of it? To waste my time, his time...

Maybe he just wanted three cases of soda but not 4 and didn't want the chips. He may have been thinking "this is what I want and nothing else, even if I can get it for free."

I'm a lot like that. For example, I might be someplace where I can get 3 T-shirts or 3 pairs of lucky rocketship underpants for $20 or some such, and only buy two. Either I can't find a third item I'd want to buy or don't need it.

However, I'm never rude when the cashier mentions the special sale. I'll just say thanks but no thanks. Driving those kinds of sales is part of their job, after all.

I don't know where he got the "buy two get one free" from, and I don't understand why he then felt the need to put all the soda back. I'd also encourage you to keep mentioning special deals to customers, because you will surely get more people who will take you up on the offer or at least decline politely, instead of turning you down rudely.

[Mystic]

Maybe it caught him off guard and he couldn't put two and two together at that exact moment thinking he was getting another sales pitch to buy more stuff. I find more and more people (myself included) are like that as stores get more aggressive at selling things at the checkout line, so people go into "Auto-No" mode.

He may have just been too embarrassed by the end to go back and get em.

[mharbourgirl]

Sorry, but if there's a sale that's all that AND a bag of chips? I am so there.

Dude must have had a brain fart, poor guy. Just wasn't his day.

[BrenDAnn]

Judging by his mumbling sorry, my guess is he was having a bad day/week/whatever and wasn't putting 2 and 2 together and just snapped because of all of it. Not that he should have snapped at all, granted, but this is how I took it. By the way, where do you work? I'd love to go get my dad some Dew! hahaha!

[Andara Bledin]

I rather suspect that he didn't want to be buying the soda at all, but was badgered into it, and you just had the misfortune to be that last straw.

At least he had the decency to apologize for his outburst.

^-.-^

[Ben_Who]

He actually turned down a free case of soda.

*hands over a bat with some metal studs attached to it* This is what I'd like to call the Intelligence Correction Device. Use it well. I insist.

There's a danger that that will "correct" the customer's intelligence in the wrong direction...That's why I go with my trusty sock full of nickels. It's adjustable.

Love, Who?

[XCashier]

Free Pepsi and Doritos?! I'm in!

I think the guy didn't understand the special and was too embarrassed to admit it. Ah well, more for the rest of us!

[Mytical]

That is one heck of a special. I agree he probably figured out what was going on too late, and just too embarrassed to admit it. Now..where in the heck can I get a buy two get two and a bag of chips free special at?!

[Daze]

That's a great deal. If he was too embarrassed to admit it, he must have a lot of... pride? I would've just said "NO KIDDING?!?!?" and grabbed another. That's just me though

[Enjis]

I'm with everyone else here...mention to me that I get ANOTHER case of pop free AND a free bag of chips, and I'll be your happiest customer! I love it when a clerk tells me about a special I already qualify for, but might have missed.
Most customers I informed about special deals were VERY happy I mentioned it!

[Jetfire]

Well, it doesn't excuse his behavior, but aren't there bottle deposits for those "free" drinks which would have increased the cost? Where I live, that would've added an extra 1.20$ to the bill, and in many states near by it would have added at least 60 cents. Not enough to cause the fit the guy threw, but depending on my budget I might not be looking to buy the extra pop then.

[Enjis]

Well, it doesn't excuse his behavior, but aren't there bottle deposits for those "free" drinks which would have increased the cost? Where I live, that would've added an extra 1.20$ to the bill, and in many states near by it would have added at least 60 cents. Not enough to cause the fit the guy threw, but depending on my budget I might not be looking to buy the extra pop then.

That's a good point...I hadn't thought of that!