Tweet
Before I get to the complaint, allow me to get the small things done away with.
Excuse me?
Me: Will this be all for you tonight?
SC: NO!
Me: ........
She never gave me anything else to scan and never asked for anything else. I'm still confused.
Me: Do you have a [company] rewards card?
Confused Person: Yes?
Me: ..........
They never give me those either...
Norris
Not sucky. Guy came in with the name Chris Norris. He told me he'd practice his round-house kick if he started getting Chuck's royalty checks.
What Game Are We Playing?
BG: We have three digit and four digit lottery games and sometimes people will just blurt numbers at you without you even being ready, it's like you're in the middle of a sentence and they're all like, "7896, fifty-fifty for tonight and tomorrow, blah blah blah"
Me: Do you have a [company] rewards card?
SC: xxx....xxx....xxxx.....
Me: *scrambles to the lottery machine* xxx? and...xxx? errr...umm...
SC: xxxx...xxxxx....xxx
Me: *confused* Um...what game are we playing?
SC: I ain't playin' no game, it's my rewards card!
Me:
We can't put those in manually.
What really confused me was the fact that he MEMORIZED HIS REWARDS CARD NUMBER?! Like what??? Or maybe it was his phone number? We don't do that...
COMPLAINT!
So I'm still celebrating this even though it was totally bunk and corporate already called the guy to tell him he was wrong.
So, background on the night it happened. It's about 8:15 and a suspicious car starts pumping gas on pump two. The store is empty. I call out to the car and say this (important story point here --->) "Pump 2 is on, please pay inside before moving your vehicle." Because it's a suspicious vehicle with some hinky customers, I say this line with a little bit of a threat behind the words. It doesn't work and around 8:22, they drive away without paying for their gas. I write it off as a drive off and go along my merry way.
The next day we get an UBER LONG complaint that I will put segments of here (because I got a copy from my awesome manager!)
Old guy had come in, gotten something, and his son met him at the store. They're chillin' outside in a parking space for a few minutes and quoted from the complaint, "...some snippy little girl came over the loud speaker telling us either to come inside or move our vehicle." He goes on to say, "Now I don't know how these kids are trained, but in my opinion calling a customer out over a loud speaker is not only cowardly but also poor business procedure."
After that is some rant about how customers are a livelyhood of [company] and we should stop acting like they're a bother. What gets me is that he calls me cowardly but he never even bothered to come in and ask if I was even talking to him. Was he SCARED of my "snippy litte girl" attitude? It's not like I'm intimidating. I don't get it really, but obviously since he's the center of the universe, I couldn't possibly have been talking to anyone else.
Flatter yourself all you want, old man, I don't babysit your ass when you're sitting outside chattin' it up with your son.
We got a HUGE laugh out of it to be honest and I'm putting it right up on my wall because really, it's PRICELESS. Several employees are actually getting the assistant manager to print them out a copy because they found it so chuckle-worthy.
Excuse me?
Me: Will this be all for you tonight?
SC: NO!
Me: ........
She never gave me anything else to scan and never asked for anything else. I'm still confused.
Me: Do you have a [company] rewards card?
Confused Person: Yes?
Me: ..........
They never give me those either...
Norris
Not sucky. Guy came in with the name Chris Norris. He told me he'd practice his round-house kick if he started getting Chuck's royalty checks.
What Game Are We Playing?
BG: We have three digit and four digit lottery games and sometimes people will just blurt numbers at you without you even being ready, it's like you're in the middle of a sentence and they're all like, "7896, fifty-fifty for tonight and tomorrow, blah blah blah"
Me: Do you have a [company] rewards card?
SC: xxx....xxx....xxxx.....
Me: *scrambles to the lottery machine* xxx? and...xxx? errr...umm...
SC: xxxx...xxxxx....xxx
Me: *confused* Um...what game are we playing?
SC: I ain't playin' no game, it's my rewards card!
Me:
We can't put those in manually.What really confused me was the fact that he MEMORIZED HIS REWARDS CARD NUMBER?! Like what??? Or maybe it was his phone number? We don't do that...
COMPLAINT!
So I'm still celebrating this even though it was totally bunk and corporate already called the guy to tell him he was wrong.
So, background on the night it happened. It's about 8:15 and a suspicious car starts pumping gas on pump two. The store is empty. I call out to the car and say this (important story point here --->) "Pump 2 is on, please pay inside before moving your vehicle." Because it's a suspicious vehicle with some hinky customers, I say this line with a little bit of a threat behind the words. It doesn't work and around 8:22, they drive away without paying for their gas. I write it off as a drive off and go along my merry way.
The next day we get an UBER LONG complaint that I will put segments of here (because I got a copy from my awesome manager!
)Old guy had come in, gotten something, and his son met him at the store. They're chillin' outside in a parking space for a few minutes and quoted from the complaint, "...some snippy little girl came over the loud speaker telling us either to come inside or move our vehicle." He goes on to say, "Now I don't know how these kids are trained, but in my opinion calling a customer out over a loud speaker is not only cowardly but also poor business procedure."
After that is some rant about how customers are a livelyhood of [company] and we should stop acting like they're a bother. What gets me is that he calls me cowardly but he never even bothered to come in and ask if I was even talking to him. Was he SCARED of my "snippy litte girl" attitude? It's not like I'm intimidating. I don't get it really, but obviously since he's the center of the universe, I couldn't possibly have been talking to anyone else.
Flatter yourself all you want, old man, I don't babysit your ass when you're sitting outside chattin' it up with your son.
We got a HUGE laugh out of it to be honest and I'm putting it right up on my wall because really, it's PRICELESS. Several employees are actually getting the assistant manager to print them out a copy because they found it so chuckle-worthy.
Congratulations on your first complaint, Gaki.
Comment