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I hit up our store's page on a certain review website (named for a sound effect) every so often, to make sure there aren't any legit complaints. We've had one vague complaint from someone who just sounded... snarky. Her complaint was vague, and basically boiled down to "I don't like the staff." So I mostly dismissed it, being the only negative review we've ever gotten.
Well, today I looked at the page again, to see that she'd updated her review. This time, her complaint was a bit more specific. Not only have I been accused of being "pretentious," but this person (who has lived in areas where wine is "part of the culture") has gotten THREE bad bottles from here. No mention of what bottles they are, how much she paid, or whether they were actually bad (oxidized, corked, or vinegar), or just not to her liking. She also demanded that I be fired for being pretentious.
I think I may know who she is. And if I'm right, her opinion is due entirely to her own attitude. I may be an unapologetic wine geek, but I'm not pretentious. Nor do I think someone "needs a PhD to drink wine."
If it wasn't for her, we'd have a 5-star review.
Bint.
Well, today I looked at the page again, to see that she'd updated her review. This time, her complaint was a bit more specific. Not only have I been accused of being "pretentious," but this person (who has lived in areas where wine is "part of the culture") has gotten THREE bad bottles from here. No mention of what bottles they are, how much she paid, or whether they were actually bad (oxidized, corked, or vinegar), or just not to her liking. She also demanded that I be fired for being pretentious.
I think I may know who she is. And if I'm right, her opinion is due entirely to her own attitude. I may be an unapologetic wine geek, but I'm not pretentious. Nor do I think someone "needs a PhD to drink wine."
If it wasn't for her, we'd have a 5-star review.
Bint.
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