Tweet
I had quite the customer last night who threw a tantrum worthy of any 3 year old, complete with profanity! My store will sometimes designate our clearance stuff as final sale, NO exchanges and NO returns. Its printed on all receipts, at the bottom and under each individual item it applies to. And in my store, we all tell customers before we ring them up, plus there are signs everywhere. So telling us "no one told me" is not an excuse.
SC comes in and wants to return 2 itmes she bought in another location - one which NOTORIOUS for not telling customers stuff etc. I immediately saw it was final sale merchandise, and very politely told her I was sorry, but I was unable to take these items back. She got really irate and said well, no one told me, and they don't fit me. I'm sorry, but if you buy stuff without trying it on, it behooves YOU to find out what the return policy is. We went back and forth a bit, but I didn't budge, as I am unable to. She kept saying no one told her, so i wasted my money, blah, blah, blah.
She then got rather irate, and demanded, not asked for, a manager. Who was righ there, and also told her politely we could not take her stuff back, basically repeating what I had told her. She got pissed, started yelling a bit, and swearing up a storm! We tried to calm her down, but she was having none of it. She then asked for our names and the store, which we gave her, then turned around to leave. I heard a loud thud, like she had slammed her bag into something, but it turns out she THREW it on the floor, then stompted out, slamming the door behind her!
She came back like 10 minutes later for her stuff, and was on the phone, presumeably with CS. She tried to tell the mananger the receipt was in the bag she threw (and came back for) but the manager said calmly, no you had it as you wrote our names etc on it, and suggested perhaps it fell out of the bag "when it fell on the floor!" - hahahahaha Manager then heard her say to whoever was on the phone taht she had to go look for the receipt as maybe she dropped it outside, but we certainly didn't have it.
We didn't see her again, which I hope means CS did not cave ,and allow her to return the items. They are generally pretty good about sticking to the policy. I think she knew they were not returnable, but figured if she made a big enough stink, we would simply give in, and do what she wanted.
SC comes in and wants to return 2 itmes she bought in another location - one which NOTORIOUS for not telling customers stuff etc. I immediately saw it was final sale merchandise, and very politely told her I was sorry, but I was unable to take these items back. She got really irate and said well, no one told me, and they don't fit me. I'm sorry, but if you buy stuff without trying it on, it behooves YOU to find out what the return policy is. We went back and forth a bit, but I didn't budge, as I am unable to. She kept saying no one told her, so i wasted my money, blah, blah, blah.
She then got rather irate, and demanded, not asked for, a manager. Who was righ there, and also told her politely we could not take her stuff back, basically repeating what I had told her. She got pissed, started yelling a bit, and swearing up a storm! We tried to calm her down, but she was having none of it. She then asked for our names and the store, which we gave her, then turned around to leave. I heard a loud thud, like she had slammed her bag into something, but it turns out she THREW it on the floor, then stompted out, slamming the door behind her!
She came back like 10 minutes later for her stuff, and was on the phone, presumeably with CS. She tried to tell the mananger the receipt was in the bag she threw (and came back for) but the manager said calmly, no you had it as you wrote our names etc on it, and suggested perhaps it fell out of the bag "when it fell on the floor!" - hahahahaha Manager then heard her say to whoever was on the phone taht she had to go look for the receipt as maybe she dropped it outside, but we certainly didn't have it.
We didn't see her again, which I hope means CS did not cave ,and allow her to return the items. They are generally pretty good about sticking to the policy. I think she knew they were not returnable, but figured if she made a big enough stink, we would simply give in, and do what she wanted.
He paid it.)
Comment