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  • No means No

    Where I work, we can get in serious trouble if we accept tips from customers.

    I helped a customer put her stuff into her car, and she went to hand me a tip. (A few dollars). I said no and started walking away.

    I even mentioned I could get fired for accepting a tip. It got to the point she started getting very argumentative, and stuck it into my apron pocket.


    I went straight to my supervisor, you told the manager right away. Thankfully they both understand that no matter how forcefully we say no, and refuse, there will be those customers that still find a way, and since I reported it withing minutes, I didn't get in trouble.

    There was a coworker collecting money for a pledges for something that the coworker is involved in, so that is where I spent the money. I didn't feel comfortable keeping it.

  • #2
    I had a friend that was forced to take $100. Friend kept telling the woman that she couldn't take a $1 tip let alone THIS and even pointed to the cameras watching her.

    Luckily, just like you, her managers knew that there's only so much one can do. She couldn't keep it, but they let her donate it to a charity she liked, which was cool.
    "You are beginning to damage my calm."

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    • #3
      At the homeless shelter I worked at 5 years ago there was also a "no tips/gifts" policy, though many residents insisted in donating something to the Reception Area once they got their own apartment.

      It was a silent agreement that donated flowers had to be displayed in the office, donated wine got kept aside for our Xmas party and money donations went directly to another charity in the resident's name.
      A theory states that if anyone discovers exactly what the Universe is for, it will be replaced by something even more bizarre and inexplicable.

      Another theory states that this has already happened.

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      • #4
        I had a customer once go to a teller and deposit $50 into my account. (They thought she was a friend, so found the account for her, she didn't know it, and was not given a receipt with any account info). When I found out about it, I let the manager know and we voided the deposit then put the cash into the customer's account with a note attached. As someone who works with money, taking something like $50 wouldn't just be my job, it would potentially make me legally liable as it could be seen as a bribe.

        People need to learn that some jobs just are NOT tip-allowable work.

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        • #5
          My work is in an industry that is often closely tied to the military, so every year we get a handful of letters from various companies that buy from us stating that we're not allowed to give their people stuff.

          ^-.-^
          Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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          • #6
            Occasionally we get patients who want to give a gift to their nurse. We can't take money, and most patients understand this.

            Chocolates or donuts given to the unit, however, we are usually allowed to accept. It's really hard to refuse a gesture from someone who is genuinely grateful.
            They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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            • #7
              If someone gives us a tip, then we just donate it to CMN (Children's Miracle Network).

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              • #8
                My first job, I was a bagger at a Commissary on post. I wasn't given a wage, so all we could go on were tips offered to us.
                One lady had me bring half a cart, about 3 brown bags, out to her car. I loaded them and she handed me a bill. It was too dark to see and considered rude to count the money right there, so I looked at it when I went back in side. It was $10...for half a cart. I was lucky if I got one dollar for a cart. I never saw her again so I don't know if it was a mistake or intentional.
                I have a...thing. Wanna see it?

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                • #9
                  Just proves my point that certain customers have a genetic compulsion to do the opposite of any rule..... you'd think an SC would be delighted that gratuity is forbidden
                  - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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                  • #10
                    nurian, i'm going to go wide on this one and say intentional. i used to shop at the commisary and see baggers get stiffed all the time; i tipped and was grateful for the help.
                    look! it's ghengis khan!
                    Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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                    • #11
                      Last week I had a woman give me a $5 tip saying that I bagged her items very well. I told her "oh thank you but we are not allowed to accept tips." She insisted though telling me to buy myself lunch. I try to give it back to her again, but the manager (who was standing right next to me) said to just take it. So, I did, and I said thank you very much that was very kind to the customer.

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