It's right there! Right there! *long and ranty*

[Ulrika]

Okay, so this actually happened a few weeks ago, but I needed time to get to where I can find the situation at least mildly amusing instead of maddeningly frustrating before writing this up.

I'm in a position where I basically deal with the same customers day in and day out. I have "my people" so to speak. Recently, I have gotten a new contact for one of "my" companies. After having dealt with him for about 2 months now I have to say that he is not the brightest crayon in the box, nor the sharpest tool in the shed. Just a couple croutons short of a salad. The wheel is spinning, but the hamster is dead. A few tacos short of a full combo plate. I could keep going, but just to sum up: the guy ain't bright.

This post is regarding one delightful string of emails that I had with "Fredrick". To set the scene, I will say that at the end of every day I send an email to Fredrick with a list of all of his order numbers and the corresponding tracking numbers. On this particular day, (we will say it was the 6th, this is important later), our warehouse shut down early and I was not given my tracking numbers before they left. So as to not leave my pal Fredrick with no information, I sent an email listing his order numbers and stated that the tracking numbers would follow the next day. This list looked something like this:

Order# XXXXXXXX
Order# YYYYYYYYY


***Cut to end of work day on the 7th***

As usual I sent an email to Fredrick which is almost word for word with the below.




Hello Fredrick,

I just wanted to say sorry again for missing the tracking numbers last night. Here are the missing tracking numbers from yesterday as well as those for today's shipments.

Missing tracking from the 6th
Order# XXXXXXXX - tracking#
Order# YYYYYYYYY - tracking#

New Orders from the 7th
Order# AAAAAAAA - tracking#
Order# BBBBBBBB - tracking#

Thank you again for your patience,
Ulrika




I'm still fairly certain that the above email makes sense. However a few days later I received the below email from Fredrick. I would like to state that he actually attached a copy of the above email from the 7th to this new email.




Hi Ulrika,

Do you have the missing tracking from the attached email from the 6th?
Thanks!

-Fredrick




I must say that i was puzzled to say the least. The information he wanted was attached to his email. I responded saying that I was a little confused; the information for the missing orders was on the email he attached. I received the following response:




Ulrika,

Sorry about that, I meant the missing tracking from this email.

-Fredrick



The attachment this time was the original email from the 6th. So I reply, attaching the email from the 7th.




Hi Fredrick,

Please see the attached for missing tracking.

Regards,
Ulrika




Not the end. It's never the end. This time I get an email without greeting and without signature.





Order# XXXXXXXX
Order# YYYYYYYYY ***He had copied and pasted my list from the 6th here

See. No tracking. Please provide.




This guy is really persistent in his inability to READ WHAT IS F@*#^* IN FRONT OF HIM!! I mean really, I have sent you the tracking twice now, and you have sent it to me once. I mean what the hell else do you want from me?!

So I did what half-crazed CSR would do and simply copy and pasted from the email he sent me that had the tracking and sent it over without so much as a hello or an insincere "Sincerely" and what response do I get?




Ulrika,

Thanks so much!!! You always come through for me

-Fredrick




...
That's right. I'm tearing my hair out and he gives me an F@*#&$& smiley face! I swear this man is going to drive me to drink. Oh right .... too late.

[Mytical]

Ah reading. SC's just do it wrong. They 1) Only see what they want to see. 2) Focus on only a few words, such as FREE..and 3) sometimes need a blueprints, a map, and even THEN need to be led by the hand to actually reach the right conclusion.

[Mnemjian]

That guy shouldn't be allowed to use the internet. He might hurt himself

[TonyDonuts]

My gas pumps have two LCD screens on them.

One screen tells you how much gas or diesel you've pumped, and how much it's going to cost.

The other screen tells you instructions. Select grade of gas. Do you want a car wash, Y or N? Select type of car wash. Do you want a receipt, Y or N? That kind of thing.

These screens are 6 inches apart.

About ten percent of our customers can see one screen, but not the other.

They'll see the screen with the instructions, but not the screen with the gallons and cost, or vice versa.

When I've been trying, and trying, and trying to help people pump their gas, I've had to place a hand over the screen they see, and point at the screen they haven't seen.

Sometimes they get panicked because they can't see the screen they could see anymore.

Sometimes it's like I've performed a magic trick, "OHMYGOD!! Was that THERE the whole time!"

Sometimes they say, "What'd you do? That wasn't there before!"

People are funny, enjoy the show.

[chainedbarista]

That guy shouldn't be allowed to use the internet or leave his home without a crash helmet. He might hurt himself

fixed for accuracy.

[Daemonmonkey]

Some Many of these people haven't got grasp of the marvelous world of the Scroll Wheel... Much less the wonders of the Scroll Bar