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  • #1

    "What do you mean 'voicemail?'"

    Due to a call-out, I was re-assigned last minute to the insurance agency I've covered at several times now, and I just got a doozy of a call. I started to put this under "brain burps" but the SC's demanding, aggravated tone (which of course is impossible to properly convey here) made her more of an SC

    *RING!*

    Me: Thank you for calling [company], how can I direct your call?

    SC: Yeah I just got a check in the mail and I want to know what it's for.

    *sigh* And we're off to a terrific start already. No greeting, no name, no nothing. I am not kidding when I say that this office handles clients all over the US, from coast-to-coast (I helped here with a mailing that had people from Massachsetts to California). There is no possible way I can answer that question without you at least identifying yourself. PLus, I said "how can I DIRECT YOUR CALL" not "how can I HELP YOU."

    Me: OK ma'am, what's your last name?

    SC: [Very common last name that is the same as a color]

    Me: OK, and your first name?

    SC: [name]

    Me: And could you verify your address for me?

    SC: Huh? What for, can't you answer my question??

    Me: Actually no, I can't, because I don't have access to that information. Your agent would have to be the one to tell you, and I need to verify some information to determine who to connect you to.

    SC: [Address]

    And finally, I have what I need to know which agent to put her through to. Except....of course....that agent's phone is set to "Do-Not-Disturb" so all I can do is put the insured through to voicemail.

    Me: OK, your agent is [name] but unfortunately she's with a client at the moment. Can I get you her voicemail?

    SC:......What do you mean..."voicemail?!!?"



    Me: She's not available at the moment, but I can let you leave her a message on her voicemail so she can call you back as soon as she's finished with the client.

    SC: OK, just have her call me back, my phone nmber is xxx-

    Me: Ma'am I'm sorry but I can't take a message for you. I'd need to put you through to her voicemail and let you leave the message there.

    SC: OK!

    *transfers; hangs up*

    Seriously, that call should've taken less than a 1/4 of the time it did if this woman had just cooperated.
    Last edited by Dave1982; 02-19-2011, 08:21 PM.
    "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

    RIP Plaidman.
    Tags: None
  • #2
    ow.

    ow ow.

    OW!!

    I want that minute of my life back!!!

    AND the time it took for my poor brain to recover from the ow!!!

    Comment

    • #3
      wow oh wow... i'm working the phones at one of my sites and i get calls like that all the time... "how may i direct your call?" and i get a life story.... just give me the nutshell if you don't know and i will try and direct you to the right place.

      Then you get those who don't realize they got the switchboard!

      Comment

      • #4
        Quoth Dave1982 View Post
        SC:......What do you mean..."voicemail?!!?"
        Oh, yes, Ma'am, it's this wonderful new invention that we've been experimenting with here. You see, it allows people to record their voices...yes, that's the noise that comes out when you talk...onto these things called cassette tapes so that the person you're calling can actually hear YOUR voice and YOUR message, to make sure that they know exactly what you'd like! Some of them are even computer-...er, I mean, magic! No tapes required!

        Here, let me transfer you so that you can take advantage of this wonderful new piece of technology!
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

        Comment

        • #5
          Quoth EricKei View Post
          Oh, yes, Ma'am, it's this wonderful new invention that we've been experimenting with here. You see, it allows people to record their voices...yes, that's the noise that comes out when you talk...onto these things called cassette tapes so that the person you're calling can actually hear YOUR voice and YOUR message, to make sure that they know exactly what you'd like! Some of them are even computer-...er, I mean, magic! No tapes required!

          Here, let me transfer you so that you can take advantage of this wonderful new piece of technology!
          ...that's been around since the 1970s and used to be called an answering machine!
          I don't have an attitude problem. You have a perception problem.
          My LiveJournal
          A page we can all agree with!

          Comment

          • #6
            Quoth Dave1982 View Post
            SC: Yeah I just got a check in the mail and I want to know what it's for.
            I would assume it's for the amount of money listed on the check.
            The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

            Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

            Comment

            • #7
              Quoth aurelemsrealm View Post
              I would assume it's for the amount of money listed on the check.
              Could you just endorse that check over to me as it seems to have been misprinted with your name on it?????
              I'm lost without a paddle and headed up SH*T creek.
              -- Life Sucks Then You Die.

              "I'll believe corp. are people when Texas executes one."

              Comment

              • #8
                Quoth XCashier View Post
                ...that's been around since the 1970s and used to be called an answering machine!
                This is true, but I don't think this wonderful caller would have understood that, either. I was trying to break it down for the Lowest Common Demoninator...
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment

                • #9
                  Quoth EricKei View Post
                  This is true, but I don't think this wonderful caller would have understood that, either. I was trying to break it down for the Lowest Common Demoninator...
                  Perhaps ... continued on next rock ...


                  I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                  Procrastination: Forward planning to insure there is something to do tomorrow.
                  Derails threads faster than a pocket nuke.

                  Comment

                  • #10
                    "I tried talking to that voice thingy but she was very rude! She just said something about leaving a message and wouldn't answer any of my questions!"
                    When you start at zero, everything's progress.

                    Comment

                    • #11
                      Quoth MoonCat View Post
                      "I tried talking to that voice thingy but she was very rude! She just said something about leaving a message and wouldn't answer any of my questions!"
                      I can see that being actual compliant that someone would have due to the fact that I have seen someone argue with the self scan (the machine, not the attendant) at a local supermarket.

                      Comment

                      • #12
                        Quoth mattm04 View Post
                        I can see that being actual compliant that someone would have due to the fact that I have seen someone argue with the self scan (the machine, not the attendant) at a local supermarket.
                        LOL I do that anyway with a LOT of technology even though I have been around said technology for many a year. The self-scan is just slow even though I have never worked a register with a scanner I just seem to get ahead of it.
                        I'm lost without a paddle and headed up SH*T creek.
                        -- Life Sucks Then You Die.

                        "I'll believe corp. are people when Texas executes one."

                        Comment

                        • #13
                          Quoth EricKei View Post
                          This is true, but I don't think this wonderful caller would have understood that, either. I was trying to break it down for the Lowest Common Demoninator...
                          Oh, I knew that, I was just extending the sarcasm. It baffles me that some people just don't comprehend technology or other things that have been around for decades. Honestly, I'm surprised the SC could figure out how to use the phone since it switched over to fancy-schmancy push buttons instead of two cans and a piece of string!
                          I don't have an attitude problem. You have a perception problem.
                          My LiveJournal
                          A page we can all agree with!

                          Comment

                          • #14
                            Quoth EricKei View Post
                            This is true, but I don't think this wonderful caller would have understood that, either. I was trying to break it down for the Lowest Common Demoninator...
                            Couldn't you mean "BeLowest Cromin' De Numbinator"?
                            I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                            Procrastination: Forward planning to insure there is something to do tomorrow.
                            Derails threads faster than a pocket nuke.

                            Comment

                            • #15
                              Quoth XCashier View Post
                              Oh, I knew that, I was just extending the sarcasm. It baffles me that some people just don't comprehend technology or other things that have been around for decades. Honestly, I'm surprised the SC could figure out how to use the phone since it switched over to fancy-schmancy push buttons instead of two cans and a piece of string!
                              You and me both. It really baffles me because my grandmother, at the age of 70, decided she wanted HER OWN game console so she could kick my mom's ass at Tetris more often than when she came to visit. So she went to the game store, got herself a used Nintendo and all the gear, hooked it up herself, and was SO proud of herself it was all she could talk about for the next year. And Grandma had never dealt with anything more complex than 'plug it into the wall'.

                              So I just don't get people younger than that having so much difficulty with something as basic as voicemail.
                              What colour is the sky in your world and how high of a dosage do you need before it turns back to blue? --Gravekeeper

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