Hey guys, I haven't posted on here in forever but I had a good one today and wanted to share. I guess she was a potential customer so I hope this is the right place.
Background: I work in registration at a hospital. One of the duties of our department is manning the switchboard. Oh how I hate the switchboard. Anyhow, I was working in ER reg tonight and we had a new girl at the switchboard and she kept getting the same crazy lady calling over and over again. She finally asked if I could handle it so I took the phone:
Me: Obvious
CL: Crazy lady who was obviously stoned out of her gourd as she was slurring her words and not retaining a single thing I said.
Me: Ma'am how can I help you?
CL: Yeah, i need to get ahold of Dr. X, he's my doctor and I need to talk to him
Me: Okay, well I see he's not on call tonight (which she had been told 500 times already). What is the problem?
CL: Well, I had surgery in Pittsburgh today and I met my friend halfway and we switched cars and all my pain meds are in the other car on it's way to Pittsburgh. I need him to give me more pain meds. It's oxycontin.
(Side note: there was a doc covering for her doc but the rule is no doctor will prescribe meds for another doctor's patients)
Me: Ok well..
CL: It's oxycontin
Me: Ok, well I cannot call Dr. X because he is not on call. Plus, if your surgeon prescribed the meds (as she had previously stated to CW) then he won't be able to...
CL: No, Dr. X prescribed it. It's oxycontin.
Me: Ok, well...
CL: It's oxycontin.
Me: Yes, you said that. So you have two options. First, wait until morning and call your doctor at his office. Or, you can come into the ER and be seen by the physician and see if he will give you a script to get you through.
CL: But it's oxycontin.
Me: Ok....
CL: Will they give me oxycontin? Because it's oxycontin.
Me: I have no idea what they will do, that's up to the doctor.
CL: But it's oxycontin. Will the pharmacy give me oxycontin?
Me: If you have a valid prescription, I'm sure they will.
CL: Yeah but it's oxycontin...
This went on for ten damn minutes. It was quite clear she had already indulged in something comparable to, if not oxycontin. I finally got her to repeat back to me that she needed to come in if she was going to get anything tonight. And then she never did show up.
Background: I work in registration at a hospital. One of the duties of our department is manning the switchboard. Oh how I hate the switchboard. Anyhow, I was working in ER reg tonight and we had a new girl at the switchboard and she kept getting the same crazy lady calling over and over again. She finally asked if I could handle it so I took the phone:
Me: Obvious
CL: Crazy lady who was obviously stoned out of her gourd as she was slurring her words and not retaining a single thing I said.
Me: Ma'am how can I help you?
CL: Yeah, i need to get ahold of Dr. X, he's my doctor and I need to talk to him
Me: Okay, well I see he's not on call tonight (which she had been told 500 times already). What is the problem?
CL: Well, I had surgery in Pittsburgh today and I met my friend halfway and we switched cars and all my pain meds are in the other car on it's way to Pittsburgh. I need him to give me more pain meds. It's oxycontin.
(Side note: there was a doc covering for her doc but the rule is no doctor will prescribe meds for another doctor's patients)
Me: Ok well..
CL: It's oxycontin
Me: Ok, well I cannot call Dr. X because he is not on call. Plus, if your surgeon prescribed the meds (as she had previously stated to CW) then he won't be able to...
CL: No, Dr. X prescribed it. It's oxycontin.
Me: Ok, well...
CL: It's oxycontin.
Me: Yes, you said that. So you have two options. First, wait until morning and call your doctor at his office. Or, you can come into the ER and be seen by the physician and see if he will give you a script to get you through.
CL: But it's oxycontin.
Me: Ok....
CL: Will they give me oxycontin? Because it's oxycontin.
Me: I have no idea what they will do, that's up to the doctor.
CL: But it's oxycontin. Will the pharmacy give me oxycontin?
Me: If you have a valid prescription, I'm sure they will.
CL: Yeah but it's oxycontin...
This went on for ten damn minutes. It was quite clear she had already indulged in something comparable to, if not oxycontin. I finally got her to repeat back to me that she needed to come in if she was going to get anything tonight. And then she never did show up.
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