Guest: Dave, you are the 3rd person I have talked to and I AM PISSED. I called earlier because I was sitting on the beach (it was 74 degrees here today in case you were wondering) and I saw employees wearing shorts and flip flops and one guy looked like he was wearing a bathing suit. The other didnt even have his shirt tucked in. They are at work and they are here to serve. They brought us our drinks but I just felt like they were too casual for employees of a world class resort. They need to have a more serious work attitude. The first girl I talked to laughed at me and the second girl I could tell just did not care.
Me: well ma'am, I am not sure what exactly it is you'd like us to do for you
Guest: I'd like a reduction in my rate
Me: because the guys on the beach were wearing shorts and flip flops?
Guest: I dont pay good money for them to wear shorts and flip flops....for the money I paid, they should be dressed like they are ready to serve
Me: well I can let you talk to a manger
Guest: so you have washed your hands of me?
Me: well I cant approve giving you money back because you didnt like the way our employees were dressed...I'm sorry
Guest: you dont care either, do you?
Me: let me get that manager for you
The manager denied her request for a rate reduction at first but eventually agreed to knock off $50. The guest felt "insulted", cried and said it's the worst vacation she has ever had and she is going to make sure everyone knows it
Me: well ma'am, I am not sure what exactly it is you'd like us to do for you
Guest: I'd like a reduction in my rate
Me: because the guys on the beach were wearing shorts and flip flops?
Guest: I dont pay good money for them to wear shorts and flip flops....for the money I paid, they should be dressed like they are ready to serve
Me: well I can let you talk to a manger
Guest: so you have washed your hands of me?
Me: well I cant approve giving you money back because you didnt like the way our employees were dressed...I'm sorry
Guest: you dont care either, do you?
Me: let me get that manager for you
The manager denied her request for a rate reduction at first but eventually agreed to knock off $50. The guest felt "insulted", cried and said it's the worst vacation she has ever had and she is going to make sure everyone knows it
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