So we have a couple guests here who are begging off friends and family to pay for their rent. CW pissed them off, because as she was talking to the guest's sister (who was paying for the room), the sister mentioned she was surprised there were no cold-weather shelters open, at which point CW informed her of several in town. The sister called back after calling the shelters, and was pissed off as hell.
Why can these guests not get into a shelter and have to mooch off others instead? They have a pet rat that the shelters won't take.
Actually, we think they have several pet rats. A couple parents and several babies. And according to the housekeepers, they are letting these rats have free-range of the room!
One housekeeper reported feces all over the sheets!
I have not been able to personally inspect the room. I work maintenance tomorrow, and I will have my camera phone to note anything nasty. I think the current plan is to let them stay until they check-out, note the damages, and then not let them return. (Fortunately, we are not busy this time of year so if the room is down for a few days we won't need it, and if they've already messed up the room then we might as well get as much money from them as we can before they get perma-banned.)
UPDATE
So today, they checked out. No surprise, there were rat feces over everything! The carpet was covered, as was the mattress.
They also stole everything as well! Blankets, towels, sheets...all were gone. They even stole the welcome mat in front of the door!
They are not welcome to stay here anymore.
Why can these guests not get into a shelter and have to mooch off others instead? They have a pet rat that the shelters won't take.
Actually, we think they have several pet rats. A couple parents and several babies. And according to the housekeepers, they are letting these rats have free-range of the room!

I have not been able to personally inspect the room. I work maintenance tomorrow, and I will have my camera phone to note anything nasty. I think the current plan is to let them stay until they check-out, note the damages, and then not let them return. (Fortunately, we are not busy this time of year so if the room is down for a few days we won't need it, and if they've already messed up the room then we might as well get as much money from them as we can before they get perma-banned.)
UPDATE
So today, they checked out. No surprise, there were rat feces over everything! The carpet was covered, as was the mattress.
They also stole everything as well! Blankets, towels, sheets...all were gone. They even stole the welcome mat in front of the door!
They are not welcome to stay here anymore.
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