The Girl That Works There!

[Dave1982]

Last week I spent four straight days at my "favorite" insurance agency ansering the phones. This week - because they specifically requested me - I'm back here again for ANOTHER four straight days! Someone shoot me now.....


The Girl That Works There!

Me: Thank you for calling [company] how can I direct your call?

SC: Yeah I called last Monday [when I wasn't here, of course] to have some information sent to [affiliated company] but their phones were down. I just wanted to make sure the information made it over there.

Me: OK, do you know who you spoke with on Monday?

SC: The girl.

Me: OK, were you speaking with an agent or the front desk?

SC: I was talking to the girl that works there.

OK. Including me, there's 35 people in this office. 23 of them are women. You've got to do better than that.

Me: Do you have the name of the person you spoke with?

SC: No. Is tehr someone else I could talk to???

Me: Do you have a policy with us?

SC: Yes....well....I don't know. Do I?



Me: OK, what's your name?

SC: Dimwit, Fucking.

Me: OK, your agent is [name] let me transfer you over to her.

It might not quite look it, but that call was VERY painful, like pulling teeth.

[jjc927]

I bet he assumed that the girl he spoke too is the only girl working there.

[TheGeneralPublicSucks]

Just like he assumes he is the only person in the universe.

[chainedbarista]

I bet he assumed that the girl fembot he spoke too is the only girl working there.

fixed for accuracy.

[scruff]

Oh lord, I had one of those a while ago, only in reverse.
ex client rang reception wanting "that young lass who got my building certified last year".
There's several hundred people in this bulding alone, and we are almost _all_ involved in building certification in one way or another.
(And I'm not exactly young - it's been a long time since I convincingly blamed the grey hair on work stress alone.)
I'm staggered that reception managed to transfer him to me correctly (or maybe they correctly worked out only my team would have someone quite that clueless for a client.)

[Betweenshades]

Yup. Only one girl per office is the current legal limit. Yup.

[Trjgul]

Yup. Only one girl per office is the current legal limit. Yup.

Yeah, that brothel law is a bitch, ain't it?

[Captain Trips]

Yup. Only one girl per office is the current legal limit. Yup.

That wouldn't work where I am - an internationally known weight-loss company, almost all of our executives are women.

[Skeen]

That wouldn't work where I am - an internationally known weight-loss company, almost all of our executives are women.

Is it you who I should be thanking for the introduction of the new plan? Assuming that's the company I'm thinking of.

Because I love the new plan. Thank you.

[vacation_rentals_suck]

I can believe it was painful....I get that a lot too...."the young lady told me...." but usually it's a situation where they are lying to try to get what they want and they know if they name a specific employee, management would never believe them.

[bainsidhe]

We'll sometimes have a caller ask for "the guy", which is funny since our office is full of women. And don't assume Engineering will talk to an end customer, they don't. That's what customer service is for.

[raw456]

I have customers try to pull the old "I spoke to the other girl there, she approved my warranty"

My dept has a total of 1 (one) employee - ME! unless I have developed split personality, you have not spoken to anyone here. Nice try, but no balloon for you.


In my previous job (where I was for 7 years) I had a customer call me and then get quite upset I didnt remember her. She had called about 3 years previously. I tried to explain that I take 100-120 calls a day. Times that by 3 years and thats alot of people to remember, she told me I was not providing good customer service

[MoonCat]

Oh lord, yeah. Back when we had 30 people on the phones, we'd get these idiots. "I spoke to that other girl." Which one, airhead?

Then we'd get the ones who would say "I talked to a man." That worked well when we had one or two guys on the phones, it wasn't too hard to narrow it down. Now there aren't any guys on the phones here. Sometimes they still say that. And none of the women I work with have voices so deep they could be mistaken for a man.

raw456, we get those "why don't you remember me?" fools, too. Perfect example of someone whose entire universe contains one person only: Them.

[EricKei]

That actually did sorta work at my old place (tech support, small accounting firm), assuming they were looking for someone who had helped them with a program issue -- I was "the guy" (boss seldom did support); "the lady" was our DOS-version (and every other version) guru, and "the young lady" was our other tech. We occasionally got "the [lady] who sounded annoyed to be talking with me"...which would, of course, be the owner's Second-In-Command, his girlfriend

[Barefootgirl]

Unfortunately, that did work in my old office - "the woman who works on the wireless team" was me. There were only a small handful of women in the entire company, and only two female analysts.