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I woke up sick today. Sore throat, runny nose, and feeling generally groggy. I pondered calling in, but I figured hey, it's Monday, it should be slow, right?
Of course not. Before the first half of my shift was even over, I'd checked in over a dozen rooms and routed several faxes, as well as scheduled an interview with a new hire later in the week.
And the SCs are out in force tonight.
Mumble Man
This guy is a mumbler and a long talker. First, he called me.
Me: *spiel*
Guy: "Yeah, I have a reservation with you tonight. I'm on my way."
Me: ...
Guy: ...
Me: "Okay...what is the name?"
Guy: *gives name*
Me: "Yes, I see you have *reads off reservation*."
Guy: ....
Me: "....do you need anything with that?"
Guy: "Yeah, I'm on my way."
Me: "Okay."
Guy: ...
Me: "Anything else?"
Guy: *mumbles something about his business*
Me: ...
Guy: ...
Me: "...okay, so we'll see you when you get here!"
Guy: *mumbles something I don't understand* *click*
When he came up to the counter, I couldn't get a word in:
Guy: "*mumble mumble* delivery to [nearby town] *mumble mumble* power plant..."
Me: "...can I help you?"
Guy: "*continues going on about work...half the words are mumbled and I can't understand him* ...and I have a reservation for [name]."
I get him checked in. The whole time he's talking, but he's muttering so low I don't catch it. I gleaned that (1) he is making a delivery to one of the refineries about 15 miles away and that (2) after dropping off his rig he is returning via bicycle and (3) needs to find out which exit is the limit at which bicycling is prohibited. I told him it was one of two exits, but I wasn't sure which one, but I gave him a map so he could find his way through the city from either exit.
Bell Ringers
Because I am sick, I am drinking lots and lots of fluids, so I have to go pee frequently. I was in the middle of this when I hear the door go *ding* (as it does when someone walks through the door)
Me: "I'll be with you in a minute!"
*ding!* *ding!*
Me: "Just one moment!"
*ding!* *ding!"
Me:
"I'll be with you in ONE MINUTE!"
*DINGDINGDINGDINGDING!!!!*
I washed up quickly, and came out to a lobby full of people laughing!
I bit my tongue, pasted a fake smile to my face, and got them checked in.
(To his credit, the guy who was setting off the bell did come back down and apologize, saying he was standing in the door and didn't realize he kept setting off the censor.)
You are not the parking police
So there is technically no parking directly in front of the office (we lack a porte-cochère like many other places have...*sighs*), but as long as you are parked close enough to the side to allow traffic to pass, we'll allow it while you check-in. Especially on nights like tonight (quiet night? My ass!), there may not be any parking remotely near the office, so unless someone is trying to back out of a parking space there, it's fine to temporarily park long enough to check-in. So a guest pulls up, parks there temporarily, as close to the building as possible so cars can get around, and comes into the office. Another guest follows him in.
Guest: *to me* "I have a reservation."
SC: "Just so you know, that guy parked there where he isn't supposed to."
Guest: *to SC* "I will move it in just a minute."
SC: "You know, he could move it as a courtesy to others..."
Guest: "I WILL MOVE IT IN JUST A MINUTE!"
SC fortunately left at that point. I would have told him off, since even if I wouldn't have allowed it, he really had no business being the parking police like that.
We are WiFi-less
Our WiFi has been down for about a month and a half (because our provider sucks...probably why Corporate is transitioning all properties to a new one). It figures that when we have WiFi, no one wants it, and now that we don't, everyone wants it!
I have several prominent signs posted at the entryways and the desk that we have no WiFi, yes it sucks, but there are nearby stores/restaurants that have free WiFi. Of course, it isn't until after the guest is checked in and unpacked that they call down demanding to know why WiFi isn't working. Because asking them to read signs is too much, as we all know.
At least Queen B**** is being nice...
We have one guest who I call Queen B****, because she is. You can never make her happy! There's always something, whether it's because a previous guest trashed our microwave, or the room doesn't smell quite right, or the shower head doesn't have enough pressure. She always talks down to you in a tone that suggests you are stupid, and is generally unpleasant.
For example, let's take a look at this conversation from a while back. A guest had made a mess in our lobby microwave, so she wanted me to heat up her eggrolls in our break room microwave.
Me: "Okay, so how long do you want me to cook these?"
QB: "I don't know."
Me: "...one minute? Two minutes?"
QB: *in the snottiest tone imaginable* "I don't know!" *gives me a look that screams duh, I should know, and I'm stupid for not knowing*
Or a more recent one:
QB: "Is your ice machine out of ice?"
Me: "Let's see, did you push the black button on the right to refill the hopper?" (since 99% of the time that is the issue)
QB: *in a "do you think I'm stupid?" tone* "Yeah, I know about the button!"
Me: "Okay, let me take a look then" *goes and finds it's just some ice jamming the hopper*
So, that gives you some idea of how this woman is. And from what I understand, she's still like this to the rest of the staff, except she's been really nice to me lately. Like, she's actually pleasant.
QB: "I need a room. Is [room] available?"
Me: "It's not clean, but I can have housekeeping start it. It will take about 30 minutes."
QB: *cheerfully* "That's fine. I'll be back at 5."
Me:
And she's just...nice to me lately. Well, relatively speaking. She's still her usual self to everyone else. Maybe she's given up on trying to break me. No matter how b****y she got with me, I always pasted a smile on my face and dealt with her and didn't let her get to me (at least, I didn't show it). So I do take some small comfort in the fact that, though she tops my list of SC's historically speaking, in recent weeks she's been pleasant.
Of course not. Before the first half of my shift was even over, I'd checked in over a dozen rooms and routed several faxes, as well as scheduled an interview with a new hire later in the week.
And the SCs are out in force tonight.
Mumble Man
This guy is a mumbler and a long talker. First, he called me.
Me: *spiel*
Guy: "Yeah, I have a reservation with you tonight. I'm on my way."
Me: ...
Guy: ...
Me: "Okay...what is the name?"
Guy: *gives name*
Me: "Yes, I see you have *reads off reservation*."
Guy: ....
Me: "....do you need anything with that?"
Guy: "Yeah, I'm on my way."
Me: "Okay."
Guy: ...
Me: "Anything else?"
Guy: *mumbles something about his business*
Me: ...
Guy: ...
Me: "...okay, so we'll see you when you get here!"
Guy: *mumbles something I don't understand* *click*
When he came up to the counter, I couldn't get a word in:
Guy: "*mumble mumble* delivery to [nearby town] *mumble mumble* power plant..."
Me: "...can I help you?"
Guy: "*continues going on about work...half the words are mumbled and I can't understand him* ...and I have a reservation for [name]."
I get him checked in. The whole time he's talking, but he's muttering so low I don't catch it. I gleaned that (1) he is making a delivery to one of the refineries about 15 miles away and that (2) after dropping off his rig he is returning via bicycle and (3) needs to find out which exit is the limit at which bicycling is prohibited. I told him it was one of two exits, but I wasn't sure which one, but I gave him a map so he could find his way through the city from either exit.
Bell Ringers
Because I am sick, I am drinking lots and lots of fluids, so I have to go pee frequently. I was in the middle of this when I hear the door go *ding* (as it does when someone walks through the door)
Me: "I'll be with you in a minute!"
*ding!* *ding!*
Me: "Just one moment!"
*ding!* *ding!"
Me:
"I'll be with you in ONE MINUTE!"*DINGDINGDINGDINGDING!!!!*
I washed up quickly, and came out to a lobby full of people laughing!
I bit my tongue, pasted a fake smile to my face, and got them checked in.(To his credit, the guy who was setting off the bell did come back down and apologize, saying he was standing in the door and didn't realize he kept setting off the censor.)
You are not the parking police
So there is technically no parking directly in front of the office (we lack a porte-cochère like many other places have...*sighs*), but as long as you are parked close enough to the side to allow traffic to pass, we'll allow it while you check-in. Especially on nights like tonight (quiet night? My ass!), there may not be any parking remotely near the office, so unless someone is trying to back out of a parking space there, it's fine to temporarily park long enough to check-in. So a guest pulls up, parks there temporarily, as close to the building as possible so cars can get around, and comes into the office. Another guest follows him in.
Guest: *to me* "I have a reservation."
SC: "Just so you know, that guy parked there where he isn't supposed to."
Guest: *to SC* "I will move it in just a minute."
SC: "You know, he could move it as a courtesy to others..."
Guest: "I WILL MOVE IT IN JUST A MINUTE!"
SC fortunately left at that point. I would have told him off, since even if I wouldn't have allowed it, he really had no business being the parking police like that.
We are WiFi-less
Our WiFi has been down for about a month and a half (because our provider sucks...probably why Corporate is transitioning all properties to a new one). It figures that when we have WiFi, no one wants it, and now that we don't, everyone wants it!
I have several prominent signs posted at the entryways and the desk that we have no WiFi, yes it sucks, but there are nearby stores/restaurants that have free WiFi. Of course, it isn't until after the guest is checked in and unpacked that they call down demanding to know why WiFi isn't working. Because asking them to read signs is too much, as we all know.
At least Queen B**** is being nice...
We have one guest who I call Queen B****, because she is. You can never make her happy! There's always something, whether it's because a previous guest trashed our microwave, or the room doesn't smell quite right, or the shower head doesn't have enough pressure. She always talks down to you in a tone that suggests you are stupid, and is generally unpleasant.
For example, let's take a look at this conversation from a while back. A guest had made a mess in our lobby microwave, so she wanted me to heat up her eggrolls in our break room microwave.
Me: "Okay, so how long do you want me to cook these?"
QB: "I don't know."
Me: "...one minute? Two minutes?"
QB: *in the snottiest tone imaginable* "I don't know!" *gives me a look that screams duh, I should know, and I'm stupid for not knowing*
Or a more recent one:
QB: "Is your ice machine out of ice?"
Me: "Let's see, did you push the black button on the right to refill the hopper?" (since 99% of the time that is the issue)
QB: *in a "do you think I'm stupid?" tone* "Yeah, I know about the button!"
Me: "Okay, let me take a look then" *goes and finds it's just some ice jamming the hopper*
So, that gives you some idea of how this woman is. And from what I understand, she's still like this to the rest of the staff, except she's been really nice to me lately. Like, she's actually pleasant.
QB: "I need a room. Is [room] available?"
Me: "It's not clean, but I can have housekeeping start it. It will take about 30 minutes."
QB: *cheerfully* "That's fine. I'll be back at 5."
Me:
And she's just...nice to me lately. Well, relatively speaking. She's still her usual self to everyone else. Maybe she's given up on trying to break me. No matter how b****y she got with me, I always pasted a smile on my face and dealt with her and didn't let her get to me (at least, I didn't show it). So I do take some small comfort in the fact that, though she tops my list of SC's historically speaking, in recent weeks she's been pleasant.
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