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I work 3rd shift for a motel, been working there for a little over half a decade so I have seen it all more or less but I still get surprised every now and again. Now for those of us who work and deal with the public we put on a smile and do a little song and dance to make them feel special an so on.
Well on one particular morning, recently, a guest came down to pay for another night and was short on the amount so I politely explain to them that they do not have the correct amount they proceed to tell me how they have been “on their feet all night working and just want to pay and go to bed”. They ask me the amount three times and I politely tell them every time the amount needed hoping that by the third time they hear me, This was about 6:23am. So they go back up to their room and get the remaining balance to pay off their room for another night.
The guest kept telling me how tired they were and how I could have met them half way so they wouldn’t have to walk as far and could just go right to bed, and how they were in their PJ’s and wasn’t wearing a particular undergarment. Well after all was said and done I rekeyed the keycard our guest use to access their rooms for another day other wise it would expire and they would just have to come down and do it later to do so, and I told the guest, as I do every guest to “rest well, enjoy their rest, and to have a wonderful day“ with no reply.
What I didn’t do was tell them how my day was going , staying awake on 2hrs sleep that I got when I got to work, complain at them for having to take in money when my shift was 37 minutes from ending after I had already made my cash drop and having to balance out again because somebody doesn’t know the length of their stay and couldn’t pay the amount up front, explain to them how much sleep I have had in that past twenty four hours and hearing their sob story about their feet hurting “so badly” and “working all night”, I wanted to say well guess what I have been working here for x amount of years and I can still function when I get home to eat a bowl of cereal, read the comics from today’s paper feed my animals and or take them outside, have a meaningful conversation with my girlfriend and then being able to still fall asleep after drinking 2 cups of coffee when I get home @ 7:30am then having to repeat the whole work process over again the next day.
The next night I show up for my shift early, as usual, and prep my self for the night, and in the managers office I see a comment card on the desk, these things are really common and I just take a glance over it to see how this guest in particular has ranked us on a scale from 1(poor) to 6(excellent) and it has a two line comment section on the bottom asking us what we could do to make their stay more comfortable, they say nothing everything was great and every body was nice and helpful except the man that worked 3rd or early morning shift on 3/7/11, my shift begins 11pm the night before and ends 7am the next day but didn’t end until 8:15am that morning because a coworker was having problems with their car and that was legit, this guest said I was “not friendly said I had brown curly hair“, I’m wearing a freaking name tag she couldn’t even take a few seconds to look at my name tag to get my name, then the guest preceded to tell me how to do my job and that “We all work hard and if you don’t like you job don’t be there but I worked all night, but when you deal with the public dosnt matter what your shift you should always be friendly! Yall have a wonderful day!! ~guest name”.
I purposely left in the spelling and grammar errors for every one to see, I am an honest person and I do my absolute best at my job because I actually like my job, its night time not a lot of people to put up with, I got internet and a tv, my job is cake, so it wouldn’t hurt me to put up a front for a guest if its only for a few minutes on my 8hr shift so I can get back to doing what I want to do. I’m writing this to vent my frustration about a guest that probably didn’t know what friendliness is if it was a broken beer bottle being shoved up their colon!. I just cannot believe the nerve of some people when they can’t see with their own eyes what’s happening right in front of them. I was sympathetic to them about being on their feet all night working because i used to work at a restaurant, before i got this cake job, but now I'm totally glad that they were hurting.
Well on one particular morning, recently, a guest came down to pay for another night and was short on the amount so I politely explain to them that they do not have the correct amount they proceed to tell me how they have been “on their feet all night working and just want to pay and go to bed”. They ask me the amount three times and I politely tell them every time the amount needed hoping that by the third time they hear me, This was about 6:23am. So they go back up to their room and get the remaining balance to pay off their room for another night.
The guest kept telling me how tired they were and how I could have met them half way so they wouldn’t have to walk as far and could just go right to bed, and how they were in their PJ’s and wasn’t wearing a particular undergarment. Well after all was said and done I rekeyed the keycard our guest use to access their rooms for another day other wise it would expire and they would just have to come down and do it later to do so, and I told the guest, as I do every guest to “rest well, enjoy their rest, and to have a wonderful day“ with no reply.
What I didn’t do was tell them how my day was going , staying awake on 2hrs sleep that I got when I got to work, complain at them for having to take in money when my shift was 37 minutes from ending after I had already made my cash drop and having to balance out again because somebody doesn’t know the length of their stay and couldn’t pay the amount up front, explain to them how much sleep I have had in that past twenty four hours and hearing their sob story about their feet hurting “so badly” and “working all night”, I wanted to say well guess what I have been working here for x amount of years and I can still function when I get home to eat a bowl of cereal, read the comics from today’s paper feed my animals and or take them outside, have a meaningful conversation with my girlfriend and then being able to still fall asleep after drinking 2 cups of coffee when I get home @ 7:30am then having to repeat the whole work process over again the next day.
The next night I show up for my shift early, as usual, and prep my self for the night, and in the managers office I see a comment card on the desk, these things are really common and I just take a glance over it to see how this guest in particular has ranked us on a scale from 1(poor) to 6(excellent) and it has a two line comment section on the bottom asking us what we could do to make their stay more comfortable, they say nothing everything was great and every body was nice and helpful except the man that worked 3rd or early morning shift on 3/7/11, my shift begins 11pm the night before and ends 7am the next day but didn’t end until 8:15am that morning because a coworker was having problems with their car and that was legit, this guest said I was “not friendly said I had brown curly hair“, I’m wearing a freaking name tag she couldn’t even take a few seconds to look at my name tag to get my name, then the guest preceded to tell me how to do my job and that “We all work hard and if you don’t like you job don’t be there but I worked all night, but when you deal with the public dosnt matter what your shift you should always be friendly! Yall have a wonderful day!! ~guest name”.
I purposely left in the spelling and grammar errors for every one to see, I am an honest person and I do my absolute best at my job because I actually like my job, its night time not a lot of people to put up with, I got internet and a tv, my job is cake, so it wouldn’t hurt me to put up a front for a guest if its only for a few minutes on my 8hr shift so I can get back to doing what I want to do. I’m writing this to vent my frustration about a guest that probably didn’t know what friendliness is if it was a broken beer bottle being shoved up their colon!. I just cannot believe the nerve of some people when they can’t see with their own eyes what’s happening right in front of them. I was sympathetic to them about being on their feet all night working because i used to work at a restaurant, before i got this cake job, but now I'm totally glad that they were hurting.
Corrected spelling.
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