I answer the phone at work and get this:
customer: Which {name of business} is this?
Me: we're the only location.
customer: I don't understand! What do you do??
Me: (...) We sell and repair Televisions, sell TV parts and sell satellite internet and TV.
Customer: I don't understand. Which location is this? I don't understand who you are...
So, after 30 more seconds of this, I finally got out of her that she had bought satellite TV from one of our outside salemen over the weekend and was calling us to ask about the install time. Because her salesman didn't answer the phone, she got all confused.
Then, after she hung up, I got a call from a guy in Ireland asking if I could make an exception JUST THIS ONCE, and ship outside of the US. His response to me saying "no" was that I needed to because he called long distance to ask.
customer: Which {name of business} is this?
Me: we're the only location.
customer: I don't understand! What do you do??
Me: (...) We sell and repair Televisions, sell TV parts and sell satellite internet and TV.
Customer: I don't understand. Which location is this? I don't understand who you are...
So, after 30 more seconds of this, I finally got out of her that she had bought satellite TV from one of our outside salemen over the weekend and was calling us to ask about the install time. Because her salesman didn't answer the phone, she got all confused.
Then, after she hung up, I got a call from a guy in Ireland asking if I could make an exception JUST THIS ONCE, and ship outside of the US. His response to me saying "no" was that I needed to because he called long distance to ask.

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