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We have this notoriously awful customer who seems to spend 100% of his waking time whining and insulting people - either using the relay service to berate workers from any one of the many welfare programs [not sure this is the right expression] he benefits from, or being an asshole to relay service employees themselves. So he calls last night, asks for Canada Post. I connect the call, but our modems are slow so I can't press 2 for French quickly enough and get disconnected. I inform the SC of the fact we were disconnected, try again 3 times straight, it never works. So I ask him if he has another number I could try, and he simply hangs up. Not worth a post so far.
Then he calls back and gets the girl next to me. He types a single message, in essence accusing all relay service operators of performing oral favors on female elephants. (gross blanked out but so imaginative I had to include it, highlight if you dare), and hangs up. The girl, who was already sick of his temper from a few previous encounters, grabs her cellphone and snaps a picture of the screen (which doesn't blank out after a caller disconnects, only when the relay operator does). Somehow she manages to get everything to show up clearly - relay connection time, her agent ID, the caller's number and message - and then goes to the supervisor to file a report against the guy for his abuse. In the meantime he calls back, I answer him, again he just types a blast of abuse and hangs up. I don't have a cellphone at the moment so I had to write everything down, but after I did, I went to the supervisor and that was added to the report.
As far as I know, the company or its employees don't legally have the right to refuse service to any person who needs it to communicate, but I do hope that with a big enough pile of the shit he gives us, we'll be able to demonstrate that what he does is more abuse than use, which might possibly allow us to refuse to serve him.
Then he calls back and gets the girl next to me. He types a single message, in essence accusing all relay service operators of performing oral favors on female elephants. (gross blanked out but so imaginative I had to include it, highlight if you dare), and hangs up. The girl, who was already sick of his temper from a few previous encounters, grabs her cellphone and snaps a picture of the screen (which doesn't blank out after a caller disconnects, only when the relay operator does). Somehow she manages to get everything to show up clearly - relay connection time, her agent ID, the caller's number and message - and then goes to the supervisor to file a report against the guy for his abuse. In the meantime he calls back, I answer him, again he just types a blast of abuse and hangs up. I don't have a cellphone at the moment so I had to write everything down, but after I did, I went to the supervisor and that was added to the report.
As far as I know, the company or its employees don't legally have the right to refuse service to any person who needs it to communicate, but I do hope that with a big enough pile of the shit he gives us, we'll be able to demonstrate that what he does is more abuse than use, which might possibly allow us to refuse to serve him.
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