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Ok so this is my first sucky customer story for y'all. I have had several jobs so I have amusing stories from all ends of the retail/customer service spectrum. Today's tale involves being a cake-decorator for a supermarket in Florida.
I hated working at this particular store because the bakery manager was insane and would write me up for the most random things that I could help in no way. This incident is probably the weirdest write-up I ever got from her.
We had a lady come in to order a half-sheet cake for a 90 year old's birthday party. She wanted an edible image of the woman's face on the cake and pink and purple frosting as the other decorations. No problem, easy cake for me, just a pretty border and make sure the edible image prints correctly and is applied neatly. I make the cake about four hours before she is scheduled to pick it up, and then put it in the deli's cooler to stay nice and chilled so the image didn't get soggy. Our bakery department and deli were connected so their cooler was really over in our area and they had extra space at the time, and we did not. I told the evening bakery worker where it was so she could get it out when the lady got there and went home. No problem.
The next day I came in to work and my boss immediately began yelling at me! I was stunned and asked what was wrong. She told me that the lady had come in that day (the next day) to complain that the cake was ugly and she hated it. The store manager gave her a free cake. I was really confused, but went about my business as usual, until I opened the deli cooler and noticed the cake was still in there. At this point I am completely weirded out so I texted the worker from the night before (she was my friend) and asked her what happened. She said the lady never came to pick the cake up. At this point I am furious, and tell my boss that the cake was still there and the lady had never even seen it.
What was her response? She said "Oh the lady must have come by and seen it and decided she didn't want it. You should have made it look better." Then she walked off. I questioned the three people that had worked in the deli/bakery area the night before and none of them had gotten the cake out to show the lady. So the SC saw the cake with her magic x-ray eyes through a steel door and decided it was ugly. And I still got written up for it, even though I took it all the way to the store manager.
What really makes me mad is I managed to make a very creepy looking 90 year old lady's face look good on a cake, and that is how I was treated!
I hated working at this particular store because the bakery manager was insane and would write me up for the most random things that I could help in no way. This incident is probably the weirdest write-up I ever got from her.
We had a lady come in to order a half-sheet cake for a 90 year old's birthday party. She wanted an edible image of the woman's face on the cake and pink and purple frosting as the other decorations. No problem, easy cake for me, just a pretty border and make sure the edible image prints correctly and is applied neatly. I make the cake about four hours before she is scheduled to pick it up, and then put it in the deli's cooler to stay nice and chilled so the image didn't get soggy. Our bakery department and deli were connected so their cooler was really over in our area and they had extra space at the time, and we did not. I told the evening bakery worker where it was so she could get it out when the lady got there and went home. No problem.
The next day I came in to work and my boss immediately began yelling at me! I was stunned and asked what was wrong. She told me that the lady had come in that day (the next day) to complain that the cake was ugly and she hated it. The store manager gave her a free cake. I was really confused, but went about my business as usual, until I opened the deli cooler and noticed the cake was still in there. At this point I am completely weirded out so I texted the worker from the night before (she was my friend) and asked her what happened. She said the lady never came to pick the cake up. At this point I am furious, and tell my boss that the cake was still there and the lady had never even seen it.
What was her response? She said "Oh the lady must have come by and seen it and decided she didn't want it. You should have made it look better." Then she walked off. I questioned the three people that had worked in the deli/bakery area the night before and none of them had gotten the cake out to show the lady. So the SC saw the cake with her magic x-ray eyes through a steel door and decided it was ugly. And I still got written up for it, even though I took it all the way to the store manager.
What really makes me mad is I managed to make a very creepy looking 90 year old lady's face look good on a cake, and that is how I was treated!
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
I would've loved to have been there to see that! 
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