Illiterate customers

[wasabi999]

It is painfully obvious that my company's customers are illiterate. Most complaints stem from the inability to read information on the website. If an item cannot be delivered prior to a certain date, don't whine about 'the system changed the date I put in'. If an order was placed online and incorrect delivery information was entered, don't whine about delivery problems. Same thing goes for orders entered onlne after certain times, placing certain types of orders that require advance notice shortly before requested delivery time (well, requesting specific delivery times in general), substitution complaints, etc. RTFWS (read the fine website), cretins!

[infinitemonkies]

I see that all the time at the hotel. SCs book online, enter the information themselves, confirm it 3 separate times, then yell at me cause it's wrong.

It's at it's worst in July, when almost every single day we get someone who shows up having booked their reservation for June. Bonus points because we're always sold-out every weekend all summer long.

[foodservicesucks]

*sigh* I don't get why people don't read information available to them. On days where my park has an 8pm close (we usually close at 10, we close at 8 some days during the school year to avoid labor law violations), it never fails that at least once a guest will stop me and ask why the ******* park closes so **** early, and how they didn't know about it and want a refund. The following is a list of places our park hours are posted:
1. The calendar on the website.
2. The rather large marquee sign in front of the park.
3. Scrolling electronic signs on either side of the park entrance.
4. In front of the entry turnstiles.
5. Guest Relations usually has the hours posted.


I guess they just don't get that they need to read the information that is given to them.