Tweet
Rahmota and ISellCars' posts on cell phones made me remember this gem from my RadioShack days. This was about 3 years ago.
I was in my mall store. At the time, RS sold Sprint PCS (SPCS) and Verizon. Both have excellent coverage in my area.
Sears is right down the hall from us. I could go out my front door and see Sears' entrance. I had friends that worked there, and I would often go in on my breaks to talk to them.
One day a lady that worked at Sears came in wanting a cellphone. This was her lunch break. She wanted SPCS, so I ran credit. Came back with $150 deposit. Then we talked about plans and phones. She chose both, and I started the activation.
After about 10 minutes, I finished her plan activation and her deposit pin. Now all we had to do was ring up the phone and take the deposit. She paid cash for the deposit, but decided she would get the phone after work, because she was running late. She told me she would be back in a few hours.
So she left.
And never came back. NEVER. Not that day, nor the day after that, or the day after that. I kept calling her at work, telling her she has an activated phone, with an active plan. She kept telling me she would be by after work to get the phone.
To activate the plan, we needed a ESN from the back of the phone. So when I activated it, the phone she chose was locked into that plan. We couldn't sell it.
One conversation I had with her was basically this:
"Miss X, you do know that you have an active SPCS account. And you bought it on [specific day]. It is now [three weeks later]. YOU ARE BEING CHARGED FOR THIS ACCOUNT, even if you don't use it."
After a few more days of this, I handed it off to my manager. I was done with it. This idiot couldn't get it thru her brain that she:
1) Paid a non-refundable deposit thru our store
2) Purchased a $50/month plan with add ons
3) Activated a $50 phone
4) Was past her grace period for termination/return
5) Would be charged her monthly rate regardless of using the phone or not
I did, however, get paid for this, because even though she didn't buy the phone, it was considered a new activation.
The phone sat on a shelf in the back room with a note saying "Do not sell. Belongs to Miss X if she ever decides to come in and pick up."
It was still there, about 3 months later during the next inventory. I don't know if she cancelled her plan and paid the early termination fee, or if she kept the plan and just paid it every month.
I was in my mall store. At the time, RS sold Sprint PCS (SPCS) and Verizon. Both have excellent coverage in my area.
Sears is right down the hall from us. I could go out my front door and see Sears' entrance. I had friends that worked there, and I would often go in on my breaks to talk to them.
One day a lady that worked at Sears came in wanting a cellphone. This was her lunch break. She wanted SPCS, so I ran credit. Came back with $150 deposit. Then we talked about plans and phones. She chose both, and I started the activation.
After about 10 minutes, I finished her plan activation and her deposit pin. Now all we had to do was ring up the phone and take the deposit. She paid cash for the deposit, but decided she would get the phone after work, because she was running late. She told me she would be back in a few hours.
So she left.
And never came back. NEVER. Not that day, nor the day after that, or the day after that. I kept calling her at work, telling her she has an activated phone, with an active plan. She kept telling me she would be by after work to get the phone.
To activate the plan, we needed a ESN from the back of the phone. So when I activated it, the phone she chose was locked into that plan. We couldn't sell it.
One conversation I had with her was basically this:
"Miss X, you do know that you have an active SPCS account. And you bought it on [specific day]. It is now [three weeks later]. YOU ARE BEING CHARGED FOR THIS ACCOUNT, even if you don't use it."
After a few more days of this, I handed it off to my manager. I was done with it. This idiot couldn't get it thru her brain that she:
1) Paid a non-refundable deposit thru our store
2) Purchased a $50/month plan with add ons
3) Activated a $50 phone
4) Was past her grace period for termination/return
5) Would be charged her monthly rate regardless of using the phone or not
I did, however, get paid for this, because even though she didn't buy the phone, it was considered a new activation.
The phone sat on a shelf in the back room with a note saying "Do not sell. Belongs to Miss X if she ever decides to come in and pick up."
It was still there, about 3 months later during the next inventory. I don't know if she cancelled her plan and paid the early termination fee, or if she kept the plan and just paid it every month.
Comment