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It's blocked-off for a reason.

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  • It's blocked-off for a reason.

    This is a bit of a coworker rant also; you'll see!

    My mall has a couple of stores that open earlier on the weekends than the rest of the mall, say 8am when the rest of the mall opens at 9am - by open I mean that the doors are unlocked at this time. Since only this store on the end is open, the door closest is unlocked, and a barricade is strung across the hallway so people can come in and just go to that store. But we have a large number of elderly who come in right at opening time to do their morning walk. They've now learned that this door will be open an hour early due to the store's hours, and this is where the suck begins. Note that there is actually a SIGN on the barricade stating "the mall is closed, please exit through doors A or B."

    Cleaning comes-in about an hour before the doors open so they can have the floors cleaned and dried before everyone wants to walk. Therefor they're mopping and running floor machines that leave a trail of water.

    When they came through the barricade Saturday morning, they just let a bunch of mall walkers follow them on through. Those mall walkers then went to the other doors to let their friends in, and eventually there were a bunch of people trying to walk while cleaning was trying to clean the floors, with other people outside pissed because the doors were still locked, but yet they could see people inside!!!!!!!!!!!!!!!

    I asked cleaning point-blank how those people got in. They just shrugged and said "they followed us through the barricade." Sooo, you guys didn't feel like telling them Sorry, we're employees here to clean? But then, inevitably, cleaning will bitch to me about all these people walking around while they're trying to clean! I have other duties in the morning and can't babysit this one store for an hour, but it sure doesn't help me when cleaning pretty much invites these people in. Not to mention when they clean the windows in the mornings they prop the doors open and don't say a word when people just walk in. They also prop doors open after the mall closes so they can take the trash out, but forget to close them after, thus we might get people wandering in at all times of the night.

    That doesn't let these entitled mall walkers off the hook though. I've seen them walk right up to the barricade and start to open it and walk through and I tell them to turn right around and leave until the mall opens. It's for their safety and the mall's, but they grumble and bitch even though they're still getting to walk inside an hour early. By the way, my mall has had the same hours for 4-years, yet I still get people trying to argue the opening time with me. My heart is a rock concerning this issue; you're NOT coming into MY MALL early because I'M NOT GOING TO BE RESPONSIBLE FOR YOU!!!
    "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

  • #2
    See if you can hit the cleaning company with fines for letting them in? And Make sure cleaning company is aware that they are responsible for any injuries or lawsuit payments resulting from their employees allowing people access.

    money talks.

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    • #3
      I realize not all mall walkers are terrible, but some are the worst! Unpleasant and entitled! Our store used to be in an enclosed mall (now we're in an open air mall) and woe to the customer or employee who got in a mall walker's way!

      At our mall I didn't mind the early morning ones so much, since they were all by themselves. (They did bitch at us once, when our store employees arrived for an early morning meeting and were admitted into the mall before them.) The ones who walked during shopping hours, though, were terrible. They never paid attention to the flow of traffic and thought nothing of cutting off or even bumping into bystanders who happened to wander into their path. A few of our mall walkers even seemed to see strollers and small children as targets! Customers would often complain about them being rude or difficult but since the mall catered to "guests" rather than "customers" or "shoppers" we couldn't say anything unless they really went overboard.

      When we were preparing to move we, of course, ran out of boxes so my manager sent me with a dolly (hand-truck) to beg empty boxes off other stores. I was coming back from a successful trip, loaded down with dozens of collapsed boxes precariously loaded on the dolly, when I ran into a couple mall walkers. I should note, due to my unwieldy load and the dolly's general crapiness, it doesn't steer well at all. I was trying to hold on to the boxes and push at the same time (big boxes + short arms = no happy fun time). These mall walkers - two middle-aged, able-bodied women - stopped short and informed me that I'll have to go around them, they're customers and I clearly work here so I have to accommodate them. I responded - politely, very politely - that steering around them would take some time and they were welcome to wait. They acted like this was such an imposition but walked around me. It would have been easy to figure out where I worked so I couldn't say anything back but oooh, I wanted to.

      Stupid stuff like that makes me nuts, like when people walk in front of a waiter carrying 20 lbs. of hot food on a tray. Anyone with an iota of common sense and decency-

      Oh. Right. Sorry. Forgot who I was talking about for a moment!

      Comment


      • #4
        wait..I'm a bit confused. There are people that go to a mall to just WALK? Daily? and some malls let these people in BEFORE shops are open?! Hmm...They must have passed over the mall I used to work in since I never encountered anyone like that.
        Now, if you smell the roses but it doesn't lift your spirits, you're either allergic to rose pollen or you need medical intervention. ~ Seshat

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        • #5
          I think our mall has walk hours, but I'm not sure. I don't work at the mall, so I tend to avoid it like the plague, especially around the holidays.

          I don't understand why places let "guests" act like entitled asses. In my home, acting like an entitled ass will quickly get any and all "guests" kicked out on their asses. If anyone gets to act entitled in my home, it'll be my wife or me, and we don't.
          The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

          Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

          Comment


          • #6
            Quoth Spork4pedro View Post
            wait..I'm a bit confused. There are people that go to a mall to just WALK? Daily? and some malls let these people in BEFORE shops are open?! Hmm...They must have passed over the mall I used to work in since I never encountered anyone like that.
            I think the big mall in my town opens up at like 7 or 8am for the mall walkers. I once went there on a Sat. morning, none of the stores were open but there were hoards of seniors power walking
            I'm lost without a paddle and headed up SH*T creek.
            -- Life Sucks Then You Die.


            "I'll believe corp. are people when Texas executes one."

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            • #7
              I thought that business in those malls were cautious about their customer's well being, and mall walkers definitely doesn't fit into the description "customer"...

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              • #8
                Unfortunately, it's allowed...usually for fear of being sued for not letting someone in. ("They just didn't let me in because I'm old/asian/black/whatever!")

                Perhaps that's what it was?

                Of course, they'll be the first to cry lawsuit when they trip over something...
                My Guide to Oblivion

                "I resent the implication that I've gone mad, Sprocket."

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                • #9
                  mpression

                  It might depend on the mall, but local malls do it because after power walking the seniors go to the coffee/donut shops. I have seen the places packed in the early morning with these seniors.

                  I just realized the extra suck has moved to those stores as I have heard them complaining about a lack day-olds (half price).

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                  • #10
                    Quoth Spork4pedro View Post
                    wait..I'm a bit confused. There are people that go to a mall to just WALK? Daily? and some malls let these people in BEFORE shops are open?! Hmm...They must have passed over the mall I used to work in since I never encountered anyone like that.
                    Our mall is in an area with a high elderly demographic. We actually have a booth that a senior club rents for their meetings, to hand out flyers, etc, and we have signs that actually promote mall walking! (well, they're hoping they become customers I guess ). Now, most of the members of this group are all right, but others of the regulars are downright mean. On a regular day, as soon as the doors open, even though the stores are not open for another 2-hours, there will be as many as 100 mall walkers doing their laps. I had to talk to a few that were actually jogging! No-no. And yes, a few are pains in the butt because they won't go around ANYONE OR ANYTHING! See, one lap around the mall, following the outer wall, is exactly 1-mile. Heaven forbid they have to add or subtract a step! I don't cater to them because, as you guys mentioned, very few of them are actually customers! I'll treat them like everyone else, no matter how much they sputter, and I have kicked them out like any other customer when they violate the rules. Next time I get someone coming through my barricade, I'm banning them for the day. And I will speak with cleaning. Thanks guys!
                    "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

                    Comment


                    • #11
                      Quoth Spork4pedro View Post
                      wait..I'm a bit confused. There are people that go to a mall to just WALK? Daily? and some malls let these people in BEFORE shops are open?! Hmm...They must have passed over the mall I used to work in since I never encountered anyone like that.
                      Oh, how I envy you!

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                      • #12
                        The malls where I live generally open at 6 or 7am for mall walkers, but consequently, they're not permitted during business hours. If one is caught, they're informed of the hours and escorted out by security.
                        GK/Kara/Jester fangirl.

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                        • #13
                          Quoth emilochka View Post
                          These mall walkers - two middle-aged, able-bodied women - stopped short and informed me that I'll have to go around them, they're customers and I clearly work here so I have to accommodate them. I responded - politely, very politely - that steering around them would take some time and they were welcome to wait. They acted like this was such an imposition but walked around me. It would have been easy to figure out where I worked so I couldn't say anything back but oooh, I wanted to.
                          I don't care who you are or where you are: yield right of way to anyone carrying something in front of them, or moving a dolly. How rude considering mall management lets them use the mall as a free gym.

                          Quoth Spork4pedro View Post
                          wait..I'm a bit confused. There are people that go to a mall to just WALK? Daily? and some malls let these people in BEFORE shops are open?! Hmm...They must have passed over the mall I used to work in since I never encountered anyone like that.
                          Oh yeah, nothing new. Been around for ever. Every mall I've ever been too only allows mall walking before the stores open, though.
                          They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                          • #14
                            The shopping centre (we don't call them malls here) at Itäkeskus seems to stay open 24/7/365, even when (due to national holidays) every single shop inside is closed. I have been able to walk up and down it, and the only staff I saw were employees of an immigrant-run store who were setting up some kind of display - as immigrants, they had no ties to this particular national holiday.

                            It was actually quite eerie - it could have been used as a scene in 28 Days Later, and without the complication of having to catch London at crack-o-sparrowfart every day.

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                            • #15
                              I never realized these people could be so annoying. I haven't been to a mall in several years, and never that early in the morning (not counting the one downtown that is almost empty and been mostly turned into office space)...Maybe it's me, but I think the priority should be on the shoppers. That's what a mall is for.
                              When you start at zero, everything's progress.

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