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I’m really unsure how to describe this SC that I had a few months ago. I’d say its been about six to eight months ago. This particular customer just had to be on something, I.e Drugs of some sort. So I come in for my regular shift, as I have been for the past four years at this point, Just another night for me or so I thought. I’m at work Settling in like usual counting the drawer’s printing the guest reports Because for some reason my CW’s can’t seem to do on their shift.
So I’m finally settled in and its about eleven forty five pm, now all I have to do is find something to watch on tv, Our hotel has a tv in the lobby so when people come down they can see the news and or weather channel to get the daily forecast and dose of chaos, as I like to call it that because all we really see on the news. I’m cruising through the channel’s and I can’t find a thing to watch so I just put it on the old favorite Adult Swim on Cartoon Network.
Then the phone rings I answer and it’s a room on the other end.
Me: Front Desk, how can I help you?
SC: Hello could you call the room above me and tell them to keep it down.
Me: Sure thing, I’ll take care of it.
Sc: Thank you. (click)
I Check the registered guest print out, that I made earlier, and no one was in the room above them or around them, unless you count the officer that has a room that was right next to him but only thing is the officer was out on patrol during this time. I wait a few minutes and call him back
Me: Sir this is (my name) has things quieted down for you
SC: Yeah it has, thanks
Me: Your Welcome (click)
Another few minutes go by and I get another call from the same room
Me: Front Desk, how can I help you?
SC: Yeah I think someone is stalking me could you check outside my window?
Me: Sure thing Sir I will check it out for you.
SC: Thank You. (click)
I go out and check outside, there is no one out there, I go back inside and call the guest room
Me: Sir this is (my name) at the front desk, I just got back from outside your window and there was no one there
SC: They are in their car outside my room, could you check again.
Me: Sure thing Sir
Sc Thanks Again
Me: Your Welcome (click)
So I go out and check again this time I check the car that’s parked outside his room. I recognized the car before and it belongs to a guest that checked in earlier with me and they went up to their room and I haven’t seen them since then. So I walk back in and call them again
Me: Sir this is (my name) at the front desk.
SC: hello did you see anybody?
Me: No sir I did not, but I did find out who the car belongs to
SC: Oh yeah? Who?
Me: It belongs to a guest that stay’s here vary often and they have been in their room since I checked them X hours ago
SC: Are you sure?
Me: yes sir I’m positive.
Sc: Oh ok then Thank you. (click)
So I continue with the rest of my night and a few hours go by and I think I’m in the clear with this guest, well I was wrong. You know some customers you help and your done and they are satisfied and you don’t have to deal with them any further, and that’s fine because they don’t need anything else other than the occasional wake up call. The same guest comes to the desk for some change for the vending machines and I get him change for a twenty, he then proceeds to tell me his life story and asks if I know any body that could get him some good drugs. I politely lie and tell him that I have been clean for five years (truth) and that "I don’t know anybody anymore that would have anything that he would be looking for"(Lie), I don’t do drugs but I have friends that smoke pot and respect that I do not.
While he was telling me his life story I used my cell phone to call the front desk, I have my work number on speed dial encase I need to get in contact with my boss or forget to tell first shift the rundown of the night and also for situations like this one. So I speed dial the desk phone from my pocket and I tell him that I have to take this call. I am then talking to my pocket for like five minutes and the guest is just standing there watching me talk on the phone, unknowing to him that I’m actually talking to my pocket. So I finish talking to my pocket and he continues for another ten minutes after that, that until he goes back to his room and then calls me again saying that the car that he described to me earlier had some one in it stalking him, again I tell him that it is another guest car and they are still in their room and haven’t left, I know this because the other guest called down to get a wake up call set for them.
At this point the officer that stays at our hotel comes walking in, I tell him about the paranoid guest and Officer K tells me the next time the guest calls me about something, I.e people stalking him, to inform him about it and he will take care of it. Well not ten minutes later the guest calls me again and tells me that there is somebody outside his window again, so I call up Officer K and inform him about the guest. The guest room is just down the hall from where the front desk is and so is Officer K’s room. I hear a door open and I know its Officer K’s then I hear a knock on the guest door, I can just barley hear the conversation he has with the guest. The rest of the night is silent for me and I’m finally able to get my paperwork done in peace.
The next night I get to work and the guest had checked out and left, I sigh a breath of relief and pray that he dose not come back, so far so good he has not returned to the hotel. I settle in for work that night and I log on to my social networking site and I get an email from my CW telling me what a Nazi this guy was and how he was asking her about her relationship with her boy friend was going and if they ever considered having a threesome. I was in amazement how this guy being the “Nazi” that my CW described him as would ever think that she would ever consider this proposal. Not only because of the way he acted but because of the way he looked as well, the dude looked unclean and smelly, honestly come on man WTF?! You really think that you even have a chance.
So I’m finally settled in and its about eleven forty five pm, now all I have to do is find something to watch on tv, Our hotel has a tv in the lobby so when people come down they can see the news and or weather channel to get the daily forecast and dose of chaos, as I like to call it that because all we really see on the news. I’m cruising through the channel’s and I can’t find a thing to watch so I just put it on the old favorite Adult Swim on Cartoon Network.
Then the phone rings I answer and it’s a room on the other end.
Me: Front Desk, how can I help you?
SC: Hello could you call the room above me and tell them to keep it down.
Me: Sure thing, I’ll take care of it.
Sc: Thank you. (click)
I Check the registered guest print out, that I made earlier, and no one was in the room above them or around them, unless you count the officer that has a room that was right next to him but only thing is the officer was out on patrol during this time. I wait a few minutes and call him back
Me: Sir this is (my name) has things quieted down for you
SC: Yeah it has, thanks
Me: Your Welcome (click)
Another few minutes go by and I get another call from the same room
Me: Front Desk, how can I help you?
SC: Yeah I think someone is stalking me could you check outside my window?
Me: Sure thing Sir I will check it out for you.
SC: Thank You. (click)
I go out and check outside, there is no one out there, I go back inside and call the guest room
Me: Sir this is (my name) at the front desk, I just got back from outside your window and there was no one there
SC: They are in their car outside my room, could you check again.
Me: Sure thing Sir
Sc Thanks Again
Me: Your Welcome (click)
So I go out and check again this time I check the car that’s parked outside his room. I recognized the car before and it belongs to a guest that checked in earlier with me and they went up to their room and I haven’t seen them since then. So I walk back in and call them again
Me: Sir this is (my name) at the front desk.
SC: hello did you see anybody?
Me: No sir I did not, but I did find out who the car belongs to
SC: Oh yeah? Who?
Me: It belongs to a guest that stay’s here vary often and they have been in their room since I checked them X hours ago
SC: Are you sure?
Me: yes sir I’m positive.
Sc: Oh ok then Thank you. (click)
So I continue with the rest of my night and a few hours go by and I think I’m in the clear with this guest, well I was wrong. You know some customers you help and your done and they are satisfied and you don’t have to deal with them any further, and that’s fine because they don’t need anything else other than the occasional wake up call. The same guest comes to the desk for some change for the vending machines and I get him change for a twenty, he then proceeds to tell me his life story and asks if I know any body that could get him some good drugs. I politely lie and tell him that I have been clean for five years (truth) and that "I don’t know anybody anymore that would have anything that he would be looking for"(Lie), I don’t do drugs but I have friends that smoke pot and respect that I do not.
While he was telling me his life story I used my cell phone to call the front desk, I have my work number on speed dial encase I need to get in contact with my boss or forget to tell first shift the rundown of the night and also for situations like this one. So I speed dial the desk phone from my pocket and I tell him that I have to take this call. I am then talking to my pocket for like five minutes and the guest is just standing there watching me talk on the phone, unknowing to him that I’m actually talking to my pocket. So I finish talking to my pocket and he continues for another ten minutes after that, that until he goes back to his room and then calls me again saying that the car that he described to me earlier had some one in it stalking him, again I tell him that it is another guest car and they are still in their room and haven’t left, I know this because the other guest called down to get a wake up call set for them.
At this point the officer that stays at our hotel comes walking in, I tell him about the paranoid guest and Officer K tells me the next time the guest calls me about something, I.e people stalking him, to inform him about it and he will take care of it. Well not ten minutes later the guest calls me again and tells me that there is somebody outside his window again, so I call up Officer K and inform him about the guest. The guest room is just down the hall from where the front desk is and so is Officer K’s room. I hear a door open and I know its Officer K’s then I hear a knock on the guest door, I can just barley hear the conversation he has with the guest. The rest of the night is silent for me and I’m finally able to get my paperwork done in peace.
The next night I get to work and the guest had checked out and left, I sigh a breath of relief and pray that he dose not come back, so far so good he has not returned to the hotel. I settle in for work that night and I log on to my social networking site and I get an email from my CW telling me what a Nazi this guy was and how he was asking her about her relationship with her boy friend was going and if they ever considered having a threesome. I was in amazement how this guy being the “Nazi” that my CW described him as would ever think that she would ever consider this proposal. Not only because of the way he acted but because of the way he looked as well, the dude looked unclean and smelly, honestly come on man WTF?! You really think that you even have a chance.
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