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Okay folks, this might be a little long. Some background first. I am a Food and Beverage Supervisor for a boutique hotel in Downtown KC, MO. I usually work nights which means I deal with drunk people most of the time. Luckily I am good at it.
This night we had two regular guests (a boyfriend and girlfriend) sit at the bar a seat apart as they were each talking to their respective friends. In walks this redneck looking guy (missing teeth, long drawl, you know) with a high school volleyball hat on. (He was a coach of a team that was at a tournament going on at the Sprint Center) He sits in between the BF and the GF not knowing that they know each other. He starts chatting up the GF for a long time. She is getting tired of talking to this guy and notices he has other intentions. She tells the guy "I am married." She gets up to go to the bathroom and he makes a comment to the guy next to him (the BF) about how chicks are so hard to get. The BF asks how? The redneck says, "Well that girl tells me she is married, yet I did not see a ring." The BF says, "Well she isn't married, that's my GF." This redneck gets up and is enraged. The BF, noticing that this might get out of control quickly pays his tab, and as soon as his GF shows up from the bathroom they leave, and quickly. This redneck goes and follows them out the door. I see this and quickly chase after the guy yelling, "Whoa, whoa, whoa, what is going on?"
This is the conversation that ensued.
Me=me
James=Security guy who used to be a marine and police officer, skinny but lethal
Redneck=Red
Red: I can't believe you allow people like that in your bar.
Me: People like who?
Red: Those a**holes.
Me: What happened?
Red: You shouldn't allow those idiots in here ever again.
Me: Sir, if you don't tell me what happened I can't do anything about it.
Red: YOU NEED TO SHUT UP AND LISTEN TO ME
Me: You can't speak to me like that, sir, you need to leave.
Red: Fine, but I need to speak to you outside the doors.
Me: Fine, but you need to leave now.
I page James and ask him to assist me with an unruly guest. A little more background. I outrank the Front Desk Supervisor because after 8pm I also become the Manager for the entire Hotel. This means that not only can I kick people out of the bar, but also the hotel, with no refunds, and I can get the cops involved if you don't want to leave.
So I page James and I go out the door to meet this guy. I see James walking down the steps and asks me what is going on.
Red: I am staying here and you allow outside people to come in to a hotel bar.
Me: Yes sir, we allow outside guests to come in as well. It keeps our business flowing.
Red: Well, you shouldn't. I am paying good money to stay here and I don't want to deal with a**holes all night.
Me: Sir, I am going to ask you again to stop cussing. Now what happened?
He still won't tell me what happened.
Red: See those f***ers walking by the window?
Me: Yes, what about them?
Red: They don't have enough money to stay here, like I do, so I don't want them coming in here. I paid to stay here so I should get a say as to who can drink in the bar when I am in there.
Me: Sir, if we did that we would be out of business.
Red: Well, you are an a**hole. I can't believe you are acting like this. I am paying good money to stay here.
Me: Sir, you need to stop cussing or I will have to take drastic measures.
I page the Front Desk and ask them to pull this guys room number. I ask James to hang with this guy for a second. I look at his file and it shows that he is paying a special rate of $50 a night because of the volleyball tournament in town.
Me: Sir, you are paying a special rate that is $120 lower than our usual smallest rate.
Red: How do you know that?
Me: Sir, I am the manager of the hotel right now and I have access to all the files.
Red: No, you just work in the f***ing bar.
Me: Sir, because you continue to cuss and I have told you constantly to stop. I am hereby kicking you out of the hotel, with no refund.
Red: You can't kick me out. I refuse to leave.
Me: Am I hearing you right? You refuse to leave? Do you want to get the cops involved.
Red: You can't do this.
James: Actually, he can. He is the boss right now. You have 20 minutes to pack and be out of the hotel.
Red: Well, I am not leaving.
James: *Pulls out phone and pretends to call police*
Red: I am talking to your boss in the morning. I am leaving this hellhole.
So he leaves and I go on and finish closing the restaurant. I send a long email to my boss, the Director of Operations, and fill out an incident report. I asked James to do the same and he corroborated my story.
The next day I get called into the Director of Operations office. I know I have done nothing wrong. He tells me he spoke with the Redneck face to face in the lobby of the hotel the next morning. He explains how the guy was still drunk, hadn't showered or brushed his teeth. Apparently, James had called the nearest hotels and told them about this guest. None of them would give him a room for the night. He ended up sleeping on the bus that he brought his team on. The DO told him that I was the boss and whatever decision I made was the right one. The Redneck starts telling my boss that he will sue for damages as we had no proof of the event going down. My boss kindly pointed to the cameras in front of him and behind him. He also told him I have two incident reports from two different people that say otherwise. Thanks for playing.
His team, who was also staying in the hotel, was embarrassed to say that he was their coach. The team lost that day and returned home the next day. I was given a good review the next day from how I handled the situation. This, and a couple other incidents, helped me get a raise.
I never heard anything from the Redneck after that. He is banned from ever renting another room. And because we know his wife's name, her name was on the credit card he used to pay for the room, we have banned her too. That's right, the guy was married and got angry at us because some girl rejected him. I found out the story from my bartender who got a big laugh out of it. I did too after the situation dwindled down.
This night we had two regular guests (a boyfriend and girlfriend) sit at the bar a seat apart as they were each talking to their respective friends. In walks this redneck looking guy (missing teeth, long drawl, you know) with a high school volleyball hat on. (He was a coach of a team that was at a tournament going on at the Sprint Center) He sits in between the BF and the GF not knowing that they know each other. He starts chatting up the GF for a long time. She is getting tired of talking to this guy and notices he has other intentions. She tells the guy "I am married." She gets up to go to the bathroom and he makes a comment to the guy next to him (the BF) about how chicks are so hard to get. The BF asks how? The redneck says, "Well that girl tells me she is married, yet I did not see a ring." The BF says, "Well she isn't married, that's my GF." This redneck gets up and is enraged. The BF, noticing that this might get out of control quickly pays his tab, and as soon as his GF shows up from the bathroom they leave, and quickly. This redneck goes and follows them out the door. I see this and quickly chase after the guy yelling, "Whoa, whoa, whoa, what is going on?"
This is the conversation that ensued.
Me=me
James=Security guy who used to be a marine and police officer, skinny but lethal
Redneck=Red
Red: I can't believe you allow people like that in your bar.
Me: People like who?
Red: Those a**holes.
Me: What happened?
Red: You shouldn't allow those idiots in here ever again.
Me: Sir, if you don't tell me what happened I can't do anything about it.
Red: YOU NEED TO SHUT UP AND LISTEN TO ME
Me: You can't speak to me like that, sir, you need to leave.
Red: Fine, but I need to speak to you outside the doors.
Me: Fine, but you need to leave now.
I page James and ask him to assist me with an unruly guest. A little more background. I outrank the Front Desk Supervisor because after 8pm I also become the Manager for the entire Hotel. This means that not only can I kick people out of the bar, but also the hotel, with no refunds, and I can get the cops involved if you don't want to leave.
So I page James and I go out the door to meet this guy. I see James walking down the steps and asks me what is going on.
Red: I am staying here and you allow outside people to come in to a hotel bar.
Me: Yes sir, we allow outside guests to come in as well. It keeps our business flowing.
Red: Well, you shouldn't. I am paying good money to stay here and I don't want to deal with a**holes all night.
Me: Sir, I am going to ask you again to stop cussing. Now what happened?
He still won't tell me what happened.
Red: See those f***ers walking by the window?
Me: Yes, what about them?
Red: They don't have enough money to stay here, like I do, so I don't want them coming in here. I paid to stay here so I should get a say as to who can drink in the bar when I am in there.
Me: Sir, if we did that we would be out of business.
Red: Well, you are an a**hole. I can't believe you are acting like this. I am paying good money to stay here.
Me: Sir, you need to stop cussing or I will have to take drastic measures.
I page the Front Desk and ask them to pull this guys room number. I ask James to hang with this guy for a second. I look at his file and it shows that he is paying a special rate of $50 a night because of the volleyball tournament in town.
Me: Sir, you are paying a special rate that is $120 lower than our usual smallest rate.
Red: How do you know that?
Me: Sir, I am the manager of the hotel right now and I have access to all the files.
Red: No, you just work in the f***ing bar.
Me: Sir, because you continue to cuss and I have told you constantly to stop. I am hereby kicking you out of the hotel, with no refund.
Red: You can't kick me out. I refuse to leave.
Me: Am I hearing you right? You refuse to leave? Do you want to get the cops involved.
Red: You can't do this.
James: Actually, he can. He is the boss right now. You have 20 minutes to pack and be out of the hotel.
Red: Well, I am not leaving.
James: *Pulls out phone and pretends to call police*
Red: I am talking to your boss in the morning. I am leaving this hellhole.
So he leaves and I go on and finish closing the restaurant. I send a long email to my boss, the Director of Operations, and fill out an incident report. I asked James to do the same and he corroborated my story.
The next day I get called into the Director of Operations office. I know I have done nothing wrong. He tells me he spoke with the Redneck face to face in the lobby of the hotel the next morning. He explains how the guy was still drunk, hadn't showered or brushed his teeth. Apparently, James had called the nearest hotels and told them about this guest. None of them would give him a room for the night. He ended up sleeping on the bus that he brought his team on. The DO told him that I was the boss and whatever decision I made was the right one. The Redneck starts telling my boss that he will sue for damages as we had no proof of the event going down. My boss kindly pointed to the cameras in front of him and behind him. He also told him I have two incident reports from two different people that say otherwise. Thanks for playing.
His team, who was also staying in the hotel, was embarrassed to say that he was their coach. The team lost that day and returned home the next day. I was given a good review the next day from how I handled the situation. This, and a couple other incidents, helped me get a raise.
I never heard anything from the Redneck after that. He is banned from ever renting another room. And because we know his wife's name, her name was on the credit card he used to pay for the room, we have banned her too. That's right, the guy was married and got angry at us because some girl rejected him. I found out the story from my bartender who got a big laugh out of it. I did too after the situation dwindled down.
Ooh that's so evil! I love it!
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