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Typical Saturday at the auto center, business as usual. With only an hour before closing is when the morons with issues with warranties that are not even covered by any sort of warranty came in. At this point in the day it’s just my cw and me - the peon who falls under the banner of management but yet not paid management salary a.k.a CSM, 3rd Key, Supervisor, etc.
Defect?
The first guy that came in was already airing the stench of suckyness, he was at the tire wall looking at particular tire and reading the information on the tire disc such as the features and benefits and most of all the limited mileage warranty. When I ask him how I could help him he goes on this rant about how he bought this new Ford Focus a couple months ago and how one of the tires blew out, and while the tires on the vehicle were not purchased with us and are the tires that came on the car when he bought it, he adamantly feels that since we sell this particular tire company’s merchandise we should some how cover the blow out. His claim is that the tire is a defect (which is typically always bullsh*t) The reasoning for why it would be defective? Cause it was ‘man made’ and “humans make mistakes.” He furthers his claims by throwing out an example which is the Toyota recall about a year ago.
So I explain tire warranties, further more tell him how we could inspect the tire and see if it is indeed a defect in the workmanship of the tire, and if so we would have to contact the manufacturer on Monday since their offices are closed on weekends and see if they through our analysis would cover the tire fully or partially. Intern would give us credit the customer could use to buy the replacement. In essence we would be the middle man for the customer and the manufacturer. A real waste of my time imo.
The guy does not want to wait that long and would rather buy the same tire that is on his car from us, have it installed and possibly return for the credit for a possibly defective tire, which is fine by me. We both go out to his car which has the spare on and he opens the trunk. As soon as look it is clear that it is not a defect. The tire has a large gash hole on the side and a good ding on the rim, which pretty much shows to me that he hit a curb or something really hard. Course comes the part where I feel relieved that I don’t have to deal with this as a defect claim but as a ‘you drive like a moron and this was caused by driver negligence/stupidity/accident’ Of course this does not make him happy and I let him know he could take it somewhere else, have them inspect it, but they would tell him the same thing since its clearly evident that it is not as of a result of a defect of the manufacturer but a defect of the vehicle owner *insert evil snickering* In the end he buys the tire is off.
Your waaayy past that point
While in the middle of checking my paperwork, my cw is approached by a SC who wants us to do a wheel alignment on his mini van free of charge, cause we did his alignment last year and since then it still pulls to the left, which was the reason why he came in originally last year. My cw lets him know that the warranty on wheel alignments is only 6 months or 6,000 miles which ever occurs first and that we cannot do it for free since it is way past that period (the company used to offer lifetime wheel alignments which came with lifetime warranty, which was about 150 bucks years ago, practically 2 decades but got rid of that program since it was essentially costing them money, and now just gives this standard warranty now alignments that are now 75 bucks),. Course this SC wants to speak to a manager, course those manager guys are never around or off already and it’s me that has to deal. . .fml.
I repeat the same thing my CW has told him. The SC goes on about how the day he got the wheel alignment done it was still pulling which was the reason he came in. I told him that he should have came back asap within the warranty period and had us recheck it, instead of waiting till now. The sc says he did try but saw how we were very busy and did not want to wait that long, and even admits that he just kept pushing it back forever. It was just a long drawn out story admitting guilt and laziness. Well guess what buddy? Your snoozing on this issue has cost you.
He tries to reason with me, asking for a 50% discount to which I decline, saying I cannot do that (this isn’t lets make a deal people!). He then asks when the manager(s) will be in and tell him to call in Monday and he is off.
Course there are just some of the stories of SC’s trying to abuse the supposed warranties that which half the time are non-existent, Grrrrrrrrrrrrrrrr
Defect?
The first guy that came in was already airing the stench of suckyness, he was at the tire wall looking at particular tire and reading the information on the tire disc such as the features and benefits and most of all the limited mileage warranty. When I ask him how I could help him he goes on this rant about how he bought this new Ford Focus a couple months ago and how one of the tires blew out, and while the tires on the vehicle were not purchased with us and are the tires that came on the car when he bought it, he adamantly feels that since we sell this particular tire company’s merchandise we should some how cover the blow out. His claim is that the tire is a defect (which is typically always bullsh*t) The reasoning for why it would be defective? Cause it was ‘man made’ and “humans make mistakes.” He furthers his claims by throwing out an example which is the Toyota recall about a year ago.
So I explain tire warranties, further more tell him how we could inspect the tire and see if it is indeed a defect in the workmanship of the tire, and if so we would have to contact the manufacturer on Monday since their offices are closed on weekends and see if they through our analysis would cover the tire fully or partially. Intern would give us credit the customer could use to buy the replacement. In essence we would be the middle man for the customer and the manufacturer. A real waste of my time imo.
The guy does not want to wait that long and would rather buy the same tire that is on his car from us, have it installed and possibly return for the credit for a possibly defective tire, which is fine by me. We both go out to his car which has the spare on and he opens the trunk. As soon as look it is clear that it is not a defect. The tire has a large gash hole on the side and a good ding on the rim, which pretty much shows to me that he hit a curb or something really hard. Course comes the part where I feel relieved that I don’t have to deal with this as a defect claim but as a ‘you drive like a moron and this was caused by driver negligence/stupidity/accident’ Of course this does not make him happy and I let him know he could take it somewhere else, have them inspect it, but they would tell him the same thing since its clearly evident that it is not as of a result of a defect of the manufacturer but a defect of the vehicle owner *insert evil snickering* In the end he buys the tire is off.
Your waaayy past that point
While in the middle of checking my paperwork, my cw is approached by a SC who wants us to do a wheel alignment on his mini van free of charge, cause we did his alignment last year and since then it still pulls to the left, which was the reason why he came in originally last year. My cw lets him know that the warranty on wheel alignments is only 6 months or 6,000 miles which ever occurs first and that we cannot do it for free since it is way past that period (the company used to offer lifetime wheel alignments which came with lifetime warranty, which was about 150 bucks years ago, practically 2 decades but got rid of that program since it was essentially costing them money, and now just gives this standard warranty now alignments that are now 75 bucks),. Course this SC wants to speak to a manager, course those manager guys are never around or off already and it’s me that has to deal. . .fml.
I repeat the same thing my CW has told him. The SC goes on about how the day he got the wheel alignment done it was still pulling which was the reason he came in. I told him that he should have came back asap within the warranty period and had us recheck it, instead of waiting till now. The sc says he did try but saw how we were very busy and did not want to wait that long, and even admits that he just kept pushing it back forever. It was just a long drawn out story admitting guilt and laziness. Well guess what buddy? Your snoozing on this issue has cost you.
He tries to reason with me, asking for a 50% discount to which I decline, saying I cannot do that (this isn’t lets make a deal people!). He then asks when the manager(s) will be in and tell him to call in Monday and he is off.
Course there are just some of the stories of SC’s trying to abuse the supposed warranties that which half the time are non-existent, Grrrrrrrrrrrrrrrr
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