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  • Not covered in warranty woes (long)

    Typical Saturday at the auto center, business as usual. With only an hour before closing is when the morons with issues with warranties that are not even covered by any sort of warranty came in. At this point in the day it’s just my cw and me - the peon who falls under the banner of management but yet not paid management salary a.k.a CSM, 3rd Key, Supervisor, etc.


    Defect?

    The first guy that came in was already airing the stench of suckyness, he was at the tire wall looking at particular tire and reading the information on the tire disc such as the features and benefits and most of all the limited mileage warranty. When I ask him how I could help him he goes on this rant about how he bought this new Ford Focus a couple months ago and how one of the tires blew out, and while the tires on the vehicle were not purchased with us and are the tires that came on the car when he bought it, he adamantly feels that since we sell this particular tire company’s merchandise we should some how cover the blow out. His claim is that the tire is a defect (which is typically always bullsh*t) The reasoning for why it would be defective? Cause it was ‘man made’ and “humans make mistakes.” He furthers his claims by throwing out an example which is the Toyota recall about a year ago.

    So I explain tire warranties, further more tell him how we could inspect the tire and see if it is indeed a defect in the workmanship of the tire, and if so we would have to contact the manufacturer on Monday since their offices are closed on weekends and see if they through our analysis would cover the tire fully or partially. Intern would give us credit the customer could use to buy the replacement. In essence we would be the middle man for the customer and the manufacturer. A real waste of my time imo.

    The guy does not want to wait that long and would rather buy the same tire that is on his car from us, have it installed and possibly return for the credit for a possibly defective tire, which is fine by me. We both go out to his car which has the spare on and he opens the trunk. As soon as look it is clear that it is not a defect. The tire has a large gash hole on the side and a good ding on the rim, which pretty much shows to me that he hit a curb or something really hard. Course comes the part where I feel relieved that I don’t have to deal with this as a defect claim but as a ‘you drive like a moron and this was caused by driver negligence/stupidity/accident’ Of course this does not make him happy and I let him know he could take it somewhere else, have them inspect it, but they would tell him the same thing since its clearly evident that it is not as of a result of a defect of the manufacturer but a defect of the vehicle owner *insert evil snickering* In the end he buys the tire is off.



    Your waaayy past that point


    While in the middle of checking my paperwork, my cw is approached by a SC who wants us to do a wheel alignment on his mini van free of charge, cause we did his alignment last year and since then it still pulls to the left, which was the reason why he came in originally last year. My cw lets him know that the warranty on wheel alignments is only 6 months or 6,000 miles which ever occurs first and that we cannot do it for free since it is way past that period (the company used to offer lifetime wheel alignments which came with lifetime warranty, which was about 150 bucks years ago, practically 2 decades but got rid of that program since it was essentially costing them money, and now just gives this standard warranty now alignments that are now 75 bucks),. Course this SC wants to speak to a manager, course those manager guys are never around or off already and it’s me that has to deal. . .fml.

    I repeat the same thing my CW has told him. The SC goes on about how the day he got the wheel alignment done it was still pulling which was the reason he came in. I told him that he should have came back asap within the warranty period and had us recheck it, instead of waiting till now. The sc says he did try but saw how we were very busy and did not want to wait that long, and even admits that he just kept pushing it back forever. It was just a long drawn out story admitting guilt and laziness. Well guess what buddy? Your snoozing on this issue has cost you.

    He tries to reason with me, asking for a 50% discount to which I decline, saying I cannot do that (this isn’t lets make a deal people!). He then asks when the manager(s) will be in and tell him to call in Monday and he is off.

    Course there are just some of the stories of SC’s trying to abuse the supposed warranties that which half the time are non-existent, Grrrrrrrrrrrrrrrr
    Last edited by ravevolution; 04-10-2011, 07:58 AM.
    "This job would be great if it wasn't for the f***** customers." - Randell 'Clerks'

  • #2
    oh I just looooove the "broken=defective" people. No sorry nothing is indestructible, and if you abuse an item it may break, that does not mean it's "defective".

    I had a guy when I worked for the big red checkmark cell phone company try to argue with me that since both his daughters had the same cell phone(the motorola KRZR-all glass front) and both "mysteriously cracked the glass" it must be a warranty issue or it wouldn't have happened to both. Funny I had the same phone, still have it, just don't use it, and it's fine. But then I didn't drop it or put it in a tight jeans pocket(known to cause screen cracks, noted in the manual), and then lie about it "just breaking".
    Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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    • #3
      Reminds me of when I worked for "big car manufacturer"s customer service department. Had a gal call around 5 Pacific Time on a Friday. She was in the midwest, and was leaving in the morning for a cross-state trip. Turns out her car had some noise or vibration issues, and since "it was new!!!!", we had to give her a rental car for her trip.

      A few problems with that...
      1. The car wasn't new.
      2. The car was out of warranty.
      3. The car hadn't been seen by any dealer, or diagnosed with any problem.
      4. Any location where she might be able to rent a car was closed at that hour.

      Oh, and she finally let it slip that the car had been making this noise/vibration for the last year, but she wasn't worried about it....until just a few hours before this road trip.

      Needless to say, she did not get her rental car.
      That is so full of suck Dyson doesn't know how they did it - shankyknitter

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      • #4
        Quoth ravevolution View Post
        The tire has a large gash hole on the side and a good ding on the rim,

        (snip)

        In the end he buys the tire is off.
        Didja charge him for straightening out the rim too?

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        • #5
          Actually no lol, we didn't even install the tire. I told him he needed to get the rim fixed or replaced, cause it was a good size ding. He just bought the tire and said he was going to ford and 'file' something with them cause he was still adamant that it was defective smh. I think he bought the tire cause he knew the dealer would charge him more for it, but would install it for free cause he had a bumper to bumper warranty
          "This job would be great if it wasn't for the f***** customers." - Randell 'Clerks'

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          • #6
            I love the part about tires being "man-made." Well, DUH! OTOH, some people do seem to think stuff like that grows on trees...
            When you start at zero, everything's progress.

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            • #7
              Quoth MoonCat View Post
              ...some people do seem to think stuff like that grows on trees...
              Well...it used to but I think they mostly use synthetic rubber now.
              You'll find a slight squeeze on the hooter an excellent safety precaution, Miss Scrumptious.

              Comment


              • #8
                Quoth MoonCat View Post
                I love the part about tires being "man-made." Well, DUH! OTOH, some people do seem to think stuff like that grows on trees...
                Even nature isn't free of defects, ever get a peanut with only one nut in the shell?

                I'll bet his mind would have a meltdown trying to figure out exactly who to write that nasty letter to.
                - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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                • #9
                  There is no such thing as Zero Defects in mass production. Manufacturers can get pretty damn close to it though. I would imagine a tire could take a hit to the curb a couple times but you're pushing it.

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                  • #10
                    Quoth Argabarga View Post
                    Even nature isn't free of defects, ever get a peanut with only one nut in the shell?
                    Gotten a few of those over the years, but also enough with three to even it out.

                    Comment


                    • #11
                      Quoth mikoyan29 View Post
                      There is no such thing as Zero Defects in mass production. Manufacturers can get pretty damn close to it though. I would imagine a tire could take a hit to the curb a couple times but you're pushing it.
                      yup I have put that theory to the test a few times esp when there are Moon sized craters potholes in every street I drive on while doing delivery. ruined enough tires to almost know better.
                      I'm lost without a paddle and headed up SH*T creek.
                      -- Life Sucks Then You Die.


                      "I'll believe corp. are people when Texas executes one."

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                      • #12
                        From what I am aware of there is always a chance of a tire defect and I've seen it, but that chance is like 1% and typically that defect is going to show up within the first few days or week after it is installed and driven on. And most manufacturers are really good about taking care of the customer when having dealt with them on a claim
                        "This job would be great if it wasn't for the f***** customers." - Randell 'Clerks'

                        Comment


                        • #13
                          Quoth mikoyan29 View Post
                          There is no such thing as Zero Defects in mass production. Manufacturers can get pretty damn close to it though. I would imagine a tire could take a hit to the curb a couple times but you're pushing it.
                          Would depend on speed and angle, really. I know my mom's hit curbs enough when parking! lol

                          Only scratched up the hubcaps, never ruined the tires. I've hit the curb once or twice when I was younger, taking turns too sharp. Didn't ruin the tires though.

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                          • #14
                            Quoth Draco View Post
                            Would depend on speed and angle, really. I know my mom's hit curbs enough when parking! lol

                            Only scratched up the hubcaps, never ruined the tires. I've hit the curb once or twice when I was younger, taking turns too sharp. Didn't ruin the tires though.
                            I hit a curb dead on doing about thirty when I was young and blew the tire out right then and there.

                            Another time I hit a patch of black ice. I thought I was lucky because I was only going about 10 MPH and all that happened was the car did a very slow 180 and bumped the curb perpendicular to the tires. A week later my drivers side rear tire came off the car while I was driving, axle and all.
                            You'll find a slight squeeze on the hooter an excellent safety precaution, Miss Scrumptious.

                            Comment


                            • #15
                              My old body shop, like any good shop worth their paint, warrantied their work. If the paint faded, peeled, the bodywork showed through, etc we'd redo the job. About 3-4 times a week, we'd get someone in that got in another accident and tried to warranty their paintjob saying that it was faulty.

                              My favorite was the person who would maintain that new paint wouldn't come off of the car in an accident. Yes, their argument was that a 6mil layer of paint wouldn't come off after coming in contact with a concrete wall because it was FRESH.
                              "You are beginning to damage my calm."

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